Is there a guarantee for the work that virtual assistants perform?

The short answer is yes, we offer a Satisfaction Guarantee.

The longer answer is:

When you choose to hire a Latino virtual assistant or virtual professional through our Agency program, we guarantee the quality of our assistants’ work, as well as the overall work performed by them.

Our hiring team has the skills, experience, and knowledge required to best match you and your business with a potential virtual assistant who (if they’re available) are qualified to work on the projects, jobs, or tasks that you’re looking to have completed.

If the assistant that you hired through our agency is not performing as expected, we’ll happily replace them with someone else, at no additional cost to you. We do require that you work with our VA for at least 40 hours total (20 hours/week x 2 weeks, or 40 hours in 1 week) before you decide it wasn’t the right fit.

Virtual Latinos Agency Guarantee: If you’re not happy with your assistant within the first 40 hours of work, we’ll replace your assistant with a new assistant at no additional cost to you. If (a very unlikely event) you’re not happy with your second assistant after the first 40 hours, or he/she didn’t prove to have the skills needed to complete the tasks you needed to be done during that time, we’ll refund you 50% of your total pay during the whole process. (We’ll refund you 40 hours out of the 80 hours you paid for both assistants.)

 

Last updated byAlejandra Alvarez