Can my virtual assistant make outbound calls for me?
Want to hire a virtual assistant who can make outbound calls for you?
Great! Our affordable virtual assistants and virtual professionals from Latin America can make outbound calls on your behalf.
How virtual assistants can make calls for you
The virtual assistant you’ve chosen will work for your business either as a dedicated virtual assistant or a shared one.
This means that you’ll have the freedom to choose what you’d like your virtual assistant to do. You’ll also be responsible for managing and overseeing their work, which gives you complete flexibility of how and what you’d like them to perform during their work hours with you – including making outbound calls.
How to set up your assistant to make outbound calls
The following steps are simply our recommendation. You’re welcome to change the steps, tools, or systems as you prefer.
1. Sign-up for software that allows your assistants to make outbound calls
- This should include a Voice over-IP (VoIP) system to make outbound calls to the United States or Canada using their computer.
- Take a look at Skype, Google Voice, or these 29 different ways to make free phone calls.
2. Get a local phone number to make outbound calls from.
- This helps ensure your clients think they’re receiving a local call from within the US/Canada – rather than from Latin America.
- You can usually choose an either paid or free phone number with your local area code to be used with Skype or Google Voice.
- Assistants in Latin America can make calls from their computer while masking the call’s phone ID number to look like they’re calling from a local number.
3. Learn how to use the technology and calling systems you’ve chosen
- Don’t expect your assistant to know how to use the systems you’ve signed up for. They may or may not yet have experience using the systems you’ve chosen, but they’ll be happy to learn how to use them. But first, you’ll need to learn how to use them yourself, so you can teach them how to use them.
- Don’t have time to learn? No problem, that’s what your assistant is for. You can request that your assistant invests work hours on learning how to use the system you’ve chosen for them to use. It will take them some time to learn, so just be patient. Otherwise, learn yourself and save them the learning curve.
- Remember that Virtual Latinos’ assistants aren’t working from a call center, so each of them has different standards and ways of communicating with the outside world.
4. Train your virtual assistant on how to make outbound calls
- Once you’ve learned how the outbound call software and systems you’ve chosen work, it’s time to teach your assistant how to use them.
- Be sure that you make a few test calls to ensure that the calls work as you expect them to.
- Check for call quality, that the phone number you’d like to show up on the caller ID works, and that the overall call experience is a positive one.
5. Create a process for how you’d like your virtual assistant to make outbound calls
- Every entrepreneur, business, or professional has a different way in which they make outbound calls. Some focus on outbound calls for sales, others make outbound calls only to existing clients or to leads who’ve already shown interest in your company’s products or services.
- The best way to create a process is to write it down. Open up a Google Drive or Word document and spend some time creating an operating procedure, or a shortlist of the steps you’d like your virtual assistant to follow when making calls on your behalf.
- Learn 6 best practices for a successful outbound call strategy.