Which communication methods can I use to contact my virtual assistant?

Great question! Clear, and effective communication is the key to a successful long-term work relationship with any remote workers and virtual assistants.

Wondering which tools, systems or methods you can use to communicate?

We’ll divide this answer into two parts, based on which stage in the hiring process you might be at.

  • Stage 1) The Hiring Process: You’re in the process of finding, evaluating, interviewing and hiring a new virtual assistant
  • Stage 2) Working with your Virtual Assistant:  You’ve completed the hiring process, and are ready to start working (or already started working) with the virtual assistant you chose to hire.


Stage 1) Communication tools and methods during the hiring process

During the hiring process, you can communicate with your potential virtual assistants in the following ways, using the following tools:

If you’re hiring through the Virtual Latinos Directory

Note: In order to communicate and contact any of our virtual assistants you’ll need to upgrade to a paid subscription plan. Explore what you can do with your free subscription.

  • Initially, you’ll be able to communicate with potential candidates from our virtual assistant and virtual marketing community using our internal messages platform.
  • Once you’ve started a conversation or message thread, you’ll have the freedom and right to request to get your virtual assistant’s other contact information.
  • If the assistant chooses to provide you with their contact information, then you’ll be able to take your conversations outside our platform.
  • The tools and communication methods you choose to use is going to be up to you and the assistant you choose to get in touch with. These may include, but are not limited to using:

If you’re hiring through the Virtual Latinos Agency.

  • Initially, our agency’s team will search, find, evaluate, and choose the best potential virtual assistant candidates to meet your requirements.
  • Our team will schedule time for you to interview each of the candidates so that you can evaluate them and choose the one that best matches your needs.
  • Once you’ve chosen your virtual assistant(s), have signed the hiring agreement, and completed the first payment, you’ll then be provided with your assistant’s full contact information.

Stage 2) Communication tools and methods to work with your virtual assistant

Whether you’ve hired through our Directory or through our Agency, you’ll be able to communicate with your virtual assistant or virtual marketer in any way you wish to do so.

Note: See the list of communication tools on Stage 1 shown above for examples of which software systems you may use to communicate with your assistant. 

Once you’ve hired an assistant, he or she will now be a part of your team. You’ll get to decide how you’d like to get in touch with them, how often, etc. We recommend that you make it very clear to your assistant what you’ll expect from them in terms of how to communicate with them, what hours of the days to expect to hear from you, how fast you’ll expect to hear back from them, etc.

Tips about communicating with your virtual assistant to help you grow your business:

  • Define the primary and secondary communication channels you’d like to use on a day-to-day basis.
    • The primary channel may be Slack, while the secondary might be E-mail, or maybe the primary will be by phone, and the secondary will be through Facebook messenger. It’s up to you.
  • Define the days of the weeks, and time during the day that you’d like your assistant to work for you and your company. Be sure to define the right time zone so there are no confusions.
  • Define with your virtual assistant how you’ll monitor their work, work hours, progress, deliverables etc.
    • Will you want them to use a task list software, a time management system to check-in and check-out? Would you like to use a project management system to keep track of projects?
  • Be very clear of what’s your expectation about communicating during evenings and weekend. Keep in mind that it’s important to respect your virtual assistant’s personal time outside of work, so talk about it before you start working.
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