Which communication methods can I use to contact my virtual assistant?

Great question! Clear, and effective communication is the key to a successful long-term work relationship with any remote workers and virtual assistants.

Wondering which tools, systems or methods you can use to communicate?

We’ll divide this answer into two parts, based on which stage in the hiring process you might be at.

  • Stage 1) The Hiring Process: You’re in the process of finding, evaluating, interviewing and hiring a new virtual assistant
  • Stage 2) Working with your Virtual Assistant:  You’ve completed the hiring process, and are ready to start working (or already started working) with the virtual assistant you chose to hire.

Stage 1) Communication tools and methods during the hiring process

During the hiring process, you can communicate with your potential virtual assistants in the following ways:

  • Initially, our agency’s team will search, find, evaluate, and choose the best potential virtual assistant candidates to meet your requirements.
  • Our team will schedule time for you to interview each of the candidates so that you can evaluate them and choose the one that best matches your needs.
  • Once you’ve chosen your virtual assistant(s), have signed the hiring agreement, and completed the first payment, you’ll then be provided with your assistant’s full contact information.

Stage 2) Communication tools and methods to work with your virtual assistant

You’ll be able to communicate with your virtual assistant or virtual professional in any way you wish to do so.

Once you’ve hired an assistant, he or she will now be a part of your team. You’ll get to decide how you’d like to get in touch with them, how often, etc. We recommend that you make it very clear to your assistant what you’ll expect from them in terms of how to communicate with them, what hours of the days to expect to hear from you, how fast you’ll expect to hear back from them, etc.

Tips about communicating with your virtual assistant to help you grow your business:

  • Define the primary and secondary communication channels you’d like to use on a day-to-day basis.
    • The primary channel may be Slack, while the secondary might be E-mail, or maybe the primary will be by phone, and the secondary will be through Facebook messenger. It’s up to you.
  • Define the days of the weeks, and time during the day that you’d like your assistant to work for you and your company. Be sure to define the right time zone so there are no confusions.
  • Define with your virtual assistant how you’ll monitor their work, work hours, progress, deliverables etc.
    • Will you want them to use a task list software, a time management system to check-in and check-out? Would you like to use a project management system to keep track of projects?
  • Be very clear of what’s your expectation about communicating during evenings and weekend. Keep in mind that it’s important to respect your virtual assistant’s personal time outside of work, so talk about it before you start working.
Last updated byAlejandra Alvarez