Tips & How To's Archives - Virtual Latinos

10 Ways Virtual Assistants Can Help Property Managers Succeed

Tips & How To's

Working as a property manager requires being capable of addressing a variety of issues at once. While one property faces requests for repairs to structural damage after a storm, another property may need trash removal scheduled, while a third is in need of routine maintenance after being vacated by the previous tenants.

With so many responsibilities to handle, a property manager can become overwhelmed by the more time-consuming, day-to-day tasks, interfering with their ability to do their job effectively. Hiring a virtual assistant can allow you to shift your focus from trivial, routine duties to those most worthy of your time.

How Virtual Latinos Can Help Your Property Management Company

Though working remotely, virtual assistants can handle the same workload as in-person assistants, without the need for office space. However, our virtual assistants go a step further. As one of the top virtual assistant companies, we take care to pre-screen all our applicants to ensure they are qualified for the position. Only 7-8% of our applicants make it into our Virtual Latinos community, and only 2-3% become agency certified. Those selected are educated professionals, tested, and ready to help you get a leg up in the business.

We are prepared to help you find a virtual assistant perfectly suited for your needs. However, you might be wondering how adding an assistant to the team can actively help you improve your business.

What Can A Virtual Assistant Do For A Property Manager?

Our assistants are skilled and flexible and can be placed in a variety of positions to help streamline your operation. Here are just a few of the things one of our assistants could do for you:

1. Handle phone calls
Spend less time answering phone calls. Our assistants live in countries like Nicaragua or Mexico, with very minimal time difference from the US and can handle minor questions, prioritize important requests, and schedule callbacks when necessary.

2. Send emails
Outside of phone calls, property management companies rely on emails to communicate, whether that’s externally to tenants, or internally to staff. This is another task easily handled by a virtual assistant.

2. Book property viewings
Keep your properties visible by allowing assistants to handle booking, ensuring you get as much exposure to potential tenants as possible.

3. Maintain a social media presence
Nowadays, prospective renters often turn to social media to find properties in their area, and they are far more likely to engage with an active site than one that is seldom updated. Assistants can keep your social media sites updated with fresh content.

4. Increase points of interaction
Employing a dedicated virtual assistant allows you to expand the ways in which someone can contact your company, such as through a live chat on your site or direct messages on social media pages.

5. Offer bilingual services
In an increasingly multicultural world, it is crucial to be able to effectively communicate in multiple languages. Our assistants are fully fluent in English and Spanish, and they can help clients navigate the intricacies of contract language in a renter’s agreement.

6. Schedule routine maintenance
Though some maintenance operations may require more involvement, routine repairs can easily be handled by an assistant.

7. Handle bookkeeping
Assistants can provide basic accounting services to ensure your staff is taken care of.

8. Process bills and invoices
Get organized by allowing an assistant to keep track of the various contractor and maintenance worker invoices, and stay ahead of your payments.

9. Gather information
Given the nature of their work, virtual assistants can note trends in the types of questions and feedback received. This can, in turn, help you optimize your website or make changes to the information your company provides online.

10. Keep track of renters’ status
In addition to recording responses online, virtual assistants can also maintain a record of the various renters’ statuses, ensuring all rent and fees are paid on time, then sending out late payment notices when necessary.

Other Advantages Of Working With Virtual Latinos

Not only are our services top quality, but they are also extremely affordable. Because of the differences in the cost of living in various countries, a young professional living in Ecuador can earn a stable income at a much more affordable rate for US employers. In fact, our virtual assistant services are 40-75% less costly than those who do the same job in the US, and 30-50% less costly than US freelance marketers or in-house employees. The money saved can then be invested into rising property values.

Looking to save money and improve the quality of your services? We’d be more than happy to help you hire a virtual assistant today and give yourself the time you need to focus on what really matters.

How A Virtual Assistant Can Help You Manage Your Ecommerce Store

Tips & How To's

4 Steps to Hiring a Virtual Assistant Can Help You Manage Your eCommerce Store

When you first started your ecommerce store, you were likely managing every aspect of the business, from fulfilling orders, responding to customer queries at all hours, scheduling and managing social media posts, and keeping track of stock. There are many things that make being a small business owner gratifying but being in charge of it all isn’t one of them.

Whether you operate a sole proprietorship or have 10 employees or more, a virtual personal assistant can help. VAs offer an extra set of “hands” without the extra legwork associated with having an employee.

How to Hire a VA for Your Business

No matter what your small business is or how busy you are, you need time to keep it moving forward and growing. If you are looking to hire some help, a VA could be a perfect and affordable solution. Here’s how you hire your own virtual assistant for your ecommerce store and earn back some of those precious hours in your day.

Step 1: Decide What You Want Your Virtual Personal Assistant To Do

First, make a list of what you want your virtual assistant to do. Will they take on general tasks such as order fulfillment, customer service, or social media management? Or do you require a virtual assistant for more specialized tasks such as marketing, video production, project management, or digital advertising? Specialized VAs require less training, but generalized VAs can help take on repetitive tasks and free up more time in your workday. To determine which type of VA is right for you, spend some time documenting all the tasks you want to outsource, and the types of outcomes that you want your VA to achieve (for example, if hiring a VA to increase sales, what sales targets do you want them to reach?)

Step 2: Create a Job Description

To hire a virtual assistant right for the job, you will need to create a job description based on the types of tasks you wish to delegate. A job description includes:

  • Information about your ecommerce store (i.e., your target customer, the industry you target, what you sell, etc).
  • Desired level of experience, education, and skills
  • An outline of duties and key responsibilities
  • Specialized apps, tools, or software that the VA will be required to use (i.e., CRM systems or proprietary applications, WordPress, etc).

Step 3: Hire Your Virtual Personal Assistant

Once you have a job description outlining roles, responsibilities, and key qualifications, it’s time to do the hiring! At Virtual Latinos, we have two main ways of connecting with the perfect assistant for your needs:

  • Go through our agency. Create an account, fill out a short questionnaire outlining your needs, and let our experienced team find you the perfect virtual assistant. We’ll review your requirements and find the right assistant for your needs. We take on the interview process and choose the top 2-3 candidates for the job, letting you have final approval. Once hired, you will manage your assistant, but we provide ongoing support.
  • Hire through our Virtual Latinos directory. Sign up for our directory and browse assistants through filters like experience, key credentials, and certifications. Get in touch with them via our simple email system, and interview them like you would any other employee. Once hired, you manage them as long as your Virtual Latinos membership is active.

Our assistants are located all over Latin America, from Argentina, Costa Rica, or Mexico.

Step 4: Manage Your Virtual Assistant

Once hired, your small business virtual assistant can help you maintain any aspect of your business that you require. To keep the relationship beneficial, we recommend managing your employee with:

  • Periodic performance reviews. Using the job description and outcomes you designed at the beginning of the process, determine if your virtual assistant is meeting the expectations you have.
  • Resist the urge to micromanage. Small business owners can fall into the habit of wanting to control everything but remember this is why you hired a virtual assistant! Relax and let your new small business virtual assistant take off some of the load.
  • Schedule regular check-ins. Use easy communication tools like Slack to check in with your virtual assistant and see how they’re doing and what they plan on tackling for the day.

Call Virtual Latinos to Learn More About How to Hire a VA

A virtual assistant can help you manage several different aspects of your ecommerce store. To learn more about our process and how our virtual assistant can help lighten your business load, contact us.

3 Tips For Productively Managing Your Remote Team!

Tips & How To's

Leverage These 3 Tips for Managing Your Remote Team

Remote work is more than just a fad. As the COVID pandemic continues to sweep the globe, many experts predict that remote and virtual work will only increase in popularity, even after workers are allowed to return to the office. Employers are increasingly discovering that remote teams are often more productive. However, effective management of these teams is essential. To make the most of your virtual assistant(s), we recommend applying the following tips to effectively manage your remote teams:

1. Schedule Regular Check-Ins

There are a few different ways to check in with your remote virtual assistant, even if they’re located in Peru. Several tools can help you communicate readily with your virtual assistant, such as Slack, email, and phone. However, face-to-face interactions can also be helpful. We like tools like Google Team Hangouts and Zoom. Virtual check-ins:

  • Lead to more effective troubleshooting. When you and a virtual assistant are tackling a business task, problem-solving is much more effective face to face compared to email.
  • Create better non-verbal understanding. While Slack can be an effective form of communication, it can also be impersonal. Video platforms like Zoom can help you connect better with your virtual assistant, even if they’re located in Honduras.

Regular communication over multiple channels is essential to make sure your team is meeting your expectations. Even the best virtual assistant will benefit from direction and dialogue. Making your expectations known and tracking progress is crucial to the success of your remote team.

2. Have Measurable Objectives and Outcomes

To help your team stay on track and manage your own expectations, work to create measurable outcomes and objectives for your virtual assistant. For example, if your virtual assistant primarily helps with marketing, identify time-phased targets that they should be meeting (for example, gaining X more social media followers). Set your dedicated virtual assistant up for success by clearly delineating the tasks they are responsible for, why they are important, and make sure they understand how you will measure success. Define the scope of each task, desired deliverables, and the timeline for completing each task. This will help you all keep on track, even if you are working hundreds of miles apart.

At the same time, it’s also crucial to avoid micromanaging. It’s not possible to manage every aspect of your remote team’s work, and less stress is likely one of the reasons you hired a dedicated virtual assistant in the first place! Don’t focus on things like hours worked or online time. Focusing on outcomes and deliverables can help you manage the success of your virtual assistant and identify new tasks as necessary.

Step 3: Assure The Right Fit

Not everyone can work remotely with success. As such, it is essential to ensure that you have the right person for the tasks you are looking to fulfill. The best virtual assistant:

  • Has the ability to prioritize
  • Can readily adapt to new tasks and environments
  • Is collaborative
  • Communicates well
  • Is independent and self-motivated
  • Has superb organization
  • Is reliable
  • Has a result-oriented mindset, and;
  • A strong work ethic.

To succeed in a virtual environment, it is also essential for a virtual assistant to be tech-savvy. Remote work technology is rapidly evolving, and your business may also rely on proprietary applications, customer relationship management software, and website software. It is essential to find a virtual assistant who, even if they don’t have relevant certifications, is open to learning about new ways of working. To discover these qualifications when hiring a virtual assistant, try holding interviews over multiple channels like email, Zoom, or Slack. Using a multitude of methods can help pinpoint a virtual assistant’s skills. Email, for example, can test their writing ability and responsiveness, while video chatting can determine a candidate’s level of non-verbal communication and cultural fit with your needs.

Find The Perfect Remote Worker With Virtual Latinos

Remote workers are productive and help you run your business more effectively. Whether you are looking for someone to take on general administrative tasks for a specialized assistant to help with marketing or sales or need help with payroll, we have an assistant who can help. Using our Virtual Latino directory, you can browse by certification, location, and more. Our virtual assistant agency can also help you find the perfect candidate for your needs. Our virtual assistants are located all over South and Central America, including countries like Peru, Mexico, Venezuela, El Salvador, and more. To learn more about the services we offer, please contact us or read about our process.

3 Basics of Outsourcing in the Real Estate Business (and Why to Consider a Latino VA)

Tips & How To's

How Latino Virtual Assistants Prove to Be Important in Real Estate

Imagine if, as a real estate agent, your primary job was just to sell properties. No hours spent every week managing online marketing and social media, no scheduling cleaning services, photographers, or landscapers, no booking all of your property showings on your own. If that makes it sound like your life could get easier overnight, that’s because it can. Outsourcing all this work to a real estate virtual assistant would give you just that, so you can turn your focus to where it’s best concentrated: selling.

If you have the opportunity to hire virtual assistants as a real estate broker or agent, it is highly recommended that you do so. They can streamline your business for you and provide true growth potential on many different fronts. If outsourcing some of your workload is starting to sound more enticing, there are three big basics you should consider, going in.

The 3 Big Basics of Outsourcing in Real Estate

1. Identify which of your daily, weekly, or monthly tasks could be outsourced. This may be a matter as simple as figuring out which aspects of your agency do not need to be handled by a licensed real estate agent. For example, a real estate virtual assistant could manage your social media, marketing, client scheduling, landscaping, or other service coordinating, in addition to any number of other activities.

Why hire a virtual assistant from Latin America for your outsourcing?

    • We offer fully bilingual services. At Virtual Latinos, our entire team is fully bilingual. This means they are also able to reach out to a wider range of clientele in the real estate world. Most real estate agencies have a high percentage of clients who speak Spanish. Imagine being able to better engage with and serve a whole new demographic, overnight. A virtual assistant from Latin America can help you achieve that.
    • Latin American professionals working remotely are generally in your time zone. This is a huge benefit that most overseas virtual assistants are unable to offer to real estate businesses in the US. When you work with real estate virtual assistants working remotely from Costa Rica, Mexico, or Peru, time changes are simply not an issue. It ensures the virtual assistants from Virtual Latinos will always be available during your “normal” hours of operation. This means that we are always ready and able to handle any day-to-day real estate tasks that need tending to.
    • The majority of the experienced virtual assistants we work with through Virtual Latinos have spent significant amounts of time in the United States. This speaks directly to their firsthand understanding of American English, and common business practices here, in addition to the nuances of everyday life. In other words, they are uniquely aware of the differences in property types, like condo vs. loft, for example. Our virtual assistants have the necessary experience, not just scripts and theory, to inform their real estate skills.

2. Consider using specific workflow software for coordinating with your virtual assistant. There are many options available for real estate workflow software. Other, more general workflow software is also available, which can help simplify all your communication with your virtual assistants, rather than using texts, emails, and other types of messages on separate platforms to try to coordinate efficiently on a daily basis.

Latin America and the United States share many values, in business, technology, education, and otherwise. When you hire a real estate virtual assistant through Virtual Latinos, you can be assured that they not only understand the culture of the US, but that they’re also familiar with the technology. 90% of our virtual assistants have university degrees, making them among the most tech-qualified in the world. If you need suggestions for workflow software, for example, our virtual assistants can provide you with recommendations tailored specifically to the needs of your agency. They are professionals, after all.

3. Determine the best means to hire a real estate virtual assistant.

Not all virtual assistants can both meet the needs of a real estate agent and do it in two languages. The virtual assistants at Virtual Latinos are able to provide bilingual real estate services in digital marketing, content creation, social media platform management, reception, booking, and scheduling, among many others. Virtual Latinos can help you expand your agency’s reach in ways you may have not even yet considered.

Virtual Latinos can help you find the help you need to conduct your real estate business more efficiently and in fewer hours. Contact us today to invest in a real estate virtual assistant.

Here’s How the Bookkeeping Industry Can Benefit From Latin American Values

Tips & How To's

Why You Should Leave Your Bookkeeping to Virtual Assistants from Latin America

Most businesses and non-profits, whether large or small, would benefit from outsourcing their regular bookkeeping tasks to a dedicated virtual assistant. Bookkeeping is just one of the many reasons that people hire virtual assistants these days, and those numbers are only growing as more and more remote work is being done around the globe. In fact, Latino virtual assistants are especially poised to assist you with your business’ daily needs, bookkeeping, or otherwise. Shared values between the United States and Latin America make the partnership easy, efficient, and natural.

How a Latino Virtual Assistant Can Help With Your Bookkeeping

Here are just some examples of what a virtual assistant can help you with:

  • Payroll. Imagine being able to pass the administrative work of doing payroll off to a virtual assistant each week. A virtual assistant can handle payroll for you, freeing up hours of time, on a regular and on-going basis.
  • Invoicing. Gone are the days when small business owners have to do all their own invoicing. Virtual assistants are experienced in many bookkeeping skills and can even help you to automate your invoicing process.
  • Data Entry. Financials are important to keep organized, and a virtual assistant can help you do just that by helping with a variety of data collating and data entry of any kind.
  • Management of accounts payable and accounts receivable. A bookkeeping dedicated virtual assistant can easily manage these important accounts for you remotely.
  • Organization of tax documents. Take the stress out of taxes when you hire virtual assistants who can get all your tax documents organized and categorized for you ahead of time.
  • Budgeting. A virtual assistant can not only help you to establish a budget but help you stay within it, on a regular basis. This saves you not only time but money, too.
  • Inventory. Virtual assistants can help you to analyze your inventory to help you better track it.

The hand-picked virtual assistants that we connect our clients with at Virtual Latinos can provide you with administrative support for most of your bookkeeping needs and a whole lot more. Our virtual assistants share many of the same values and understanding as to the US-based businesses they work with, which makes them especially qualified to assist you in operating and growing your business or brand.

Here are the top 5 values that Latino virtual assistants can bring to your business:

  1. Our professional virtual assistant team is entirely bilingual, meaning they can better engage with a wider range of personnel you may staff, in addition to increasing the potential clientele you can reach. Imagine being able to engage with a whole new demographic. A virtual assistant from Latin America can help you achieve that.
  2. The US and Latin America share a lot of the same core values in business, education, and culture. Our bi-cultural virtual assistants understand the culture of the US much better than any of their overseas virtual assistant counterparts. This means less time with onboarding, among many other tasks, which ultimately keeps things moving along at a more efficient pace for all parties involved. Furthermore, 90% of our virtual assistants have university degrees, making them among the most qualified in the world.
  3. Virtual assistants working remotely from Latin America are generally in the same time zone as your business, which offshore virtual assistants can’t offer. Coordinating with virtual assistants working remotely from Ecuador, El Salvador, or Mexico is simple. This also means that Latino virtual assistants will always be available during your business’ normal hours of operation to handle any daily issues that may arise along the way.
  4. Many of the pre-vetted virtual assistants that we partner with at Virtual Latinos have spent a significant amount of time in the US. This means that they understand, firsthand, the nuances of American English, how business is typically conducted, and the particulars of everyday life. Our virtual assistants have experience, not just theory backing their skills.
  5. In addition to bookkeeping, our virtual assistants can provide you with bilingual services in digital marketing, content creation, social media platform management, reception, booking, and scheduling, among many other administrative tasks. Virtual Latinos can help you expand your business or brand’s reach in ways you may have not even yet considered.

Virtual Latinos is the leader among virtual assistant companies. Virtual Latinos is the first virtual assistant company dedicated to Latinos, and can find you the assistance you need to do business more smoothly in the new and changing global economy. Our virtual assistants can also help you do that in more than one language. Contact us today to invest in a virtual assistant for your brand.

Answers From Our In House Expert: Why Should I Choose a Latino Assistant Over Other Options?

Tips & How To's

Our In House Expert Lists Four Reasons Hiring a Virtual Latino Assistant Will Benefit You

Anyone who has operated a small business is well aware of just how many daily tasks are necessary to achieve success. Between financial reports, accounting, hiring, payroll, scheduling, client meetings, and client communications, it can often seem like you don’t have time to sleep at night, let alone get started on the tasks that will actually grow your business. Worse, attempting to be a jack of all trades often leads to the other half of the old adage, “master of none.” In other words, spreading yourself too thin on too many tasks has the unfortunate effect of making you less effective in your efforts on each one.

It’s a scenario all too common for entrepreneurs and other business owners, and one that often has unfortunate consequences: 20% of small businesses fail within their first year; that figure grows to a full 50% by year five. While the reasons vary from poor customer outreach (14%) to an inadequate team (29%), it’s clear that attempting to handle everything yourself does not bode well for the future of your business. For that reason, more and more small business owners are recognizing the value of hiring a virtual assistant.

What to Consider When Hiring a Virtual Assistant

A virtual assistant can help you with any of the daily tasks of doing business – from managing customer communications and handling administrative duties to providing customer support, sales, marketing, and much more. What’s important is that you assess your strengths, your areas of need, and then determine which tasks you’ll benefit from outsourcing to a virtual assistant. Then, you’ll be able to focus on the key ventures that will help you grow your business.

While there are a number of purported top virtual assistant companies in existence, however, it’s essential to choose a legitimate, quality business. When Jaime, our in-house expert, was first starting his own marketing company, he decided to outsource some of the administrative tasks to a virtual assistant; upon a recommendation from a friend, he hired an assistant from the Philippines – a decision that had unfortunate consequences. The virtual assistant had relatively poor English skills, was all but unreachable during North American business hours, and provided almost no return on our expert’s investment. Although we’re aware this doesn’t happen to everyone working with Filipino VAs, it does happen to many (including various existing Virtual Latinos clients).

From this experience – as well as his subsequent, much more successful experiences with hiring Latin American virtual assistants, our expert has agreed to provide his insight regarding how to hire a virtual assistant as well as why you should choose a Latino virtual assistant for your outsourcing needs. Consider these recommendations when making your final hiring decisions:

1. Time zones make all the difference

As Jaime learned the hard way, utilizing a virtual assistant halfway around the world can have some unfortunate consequences; hours of operation differ wildly from those of a North American business, such as in the US or Canada, and you or your customer base may not be able to reach your virtual assistant during operating hours. Conversely, Latino assistants live and work within the same time zones as you do, allowing you full access to develop internal relations, address productivity, provide customer outreach, and more. Better yet, the entire Virtual Latino team is located in the same few time zones, allowing excellent cross-communications via phone, email, or video conferencing.

2. Excellent English skills are non-negotiable

Our experts stress the importance of full English proficiency for any virtual assistant you hire. Besides the obvious advantages of hiring an assistant with fluent, non-accented English to aid in your most crucial client or customer service communications, it’s essential to ensure your virtual assistant reads and writes English flawlessly and can adapt to English-language tech in the virtual age. Virtual Latinos hires only highly English-proficient assistants so that each can handle tasks such as cold calling, sales, tech support, customer service, blog writing, marketing, lead generation, general administrative, and more with ease.

3. True bilingualism is a selling point for your business

With over 85% of US businesses relying on Spanish-language employees to conduct business with America’s growing Spanish-speaking population, it’s crucial to recognize the importance of the business you stand to gain by including Spanish-speaking support options. While proficient in English, Latino virtual assistants can easily switch to Spanish if required in the operations of your daily business. According to Jaime, “Being fully bilingual is an opportunity for businesses to offer Spanish services – having someone who speaks both fluently and clearly is important.”

4. Consider the cost savings

While Jaime’s first Filipino virtual assistant experience was a costly failure, yours doesn’t have to be. In fact, Virtual Latinos offers significant cost savings compared to hiring a US-based assistant. For qualified virtual assistants based in the US, the going rate is $25 an hour on average. If you compare pricing from $5 USD/hour for a Latino assistant, you see a 30 to 80% discount even compared to US minimum wage, which is a huge factor to consider!

Virtual Latinos Is Your Source For Quality Virtual Assistants

Recognizing the benefits of outsourcing some of your daily tasks of business is the first step towards shifting your focus towards activities that will grow your business and hiring the right assistant is the second. Ensure your success with Virtual Latinos – our skilled, fully bilingual and English-proficient assistants from locations like Mexico, Guatemala, and Puerto Rico provide you with expert services at an affordable rate. Contact us today to learn more about how we can serve you.

The Growing Trend of Telehealth Options and How a Virtual Assistant Can Improve Your Healthcare Clinic Outcomes

Tips & How To's

How Hiring Virtual Assistants from Latin America Can Help Grow Your US-based Healthcare Business

Now more than ever, we see how global healthcare affects us all. Technology has brought us to the point where even doctors telecommute into patients’ exam rooms and emergency room beds. Imagine being a stroke victim in a rural area, with no on-call neurologists for 300 miles. A doctor can now teleconference directly into your room from a major city to help with your diagnosis and treatment. Patients are more than willing and able to accept this level of care from their doctors. Why shouldn’t we be utilizing virtual assistants just as much, if not more, for much less dire circumstances in health care?

All market reports seem to suggest that the need for virtual assistants in global healthcare is strong and only growing stronger, with extreme growth expected between now and 2028, particularly in the healthcare industries within the United States. Furthermore, with over 40 million Spanish speakers in the U.S., the demand for bilingual services is high and also only growing.

Here are some other trends we’ve identified suggesting the need for global healthcare offices to hire virtual assistants:

  • Multilingual support in health care tools for virtual assistants is increasingly necessary and relevant.
  • There is an increased focus on the development and implementation of conversational virtual assistant tools for ease of communication.
  • The demand for technologically-advanced solutions to our healthcare needs and issues is high.

All these trends indicate that hiring a virtual assistant, particularly in the healthcare field, is not only a smart move, but a prudent investment for health care businesses in the United States.

Benefits of Working with Virtual Latinos

There are many benefits of investing in Latino virtual assistants to improve the outcomes of your burgeoning telehealth clinic or one you plan to start. Here are a few to consider.

Bilingual, Multi-cultural Support for Your Service

All our virtual assistants are bilingual and multi-cultural. This means that our virtual assistants are uniquely qualified to translate among those realms – between patients and their doctors and nurses – who may not all have grown up within the same language or culture or may not talk about their health problems in the same way. This also has an overwhelmingly positive effect for your business, in terms of serving communities that have been historically underserved and misunderstood, which is enormous. It’s also just good business; you are able to reach that many more clients, effectively, organically growing your office.

General Administrative Support

Virtual assistants can do anything a person behind a computer in your physical office can do, without taking up space or resources. They can audit patient charts, establish new medical records, and even do digital intake. These are truly good effort and time-saving procedures to have in place, virtually. Having a virtual assistant who can do this, and in more than one language, only makes it a better investment.

Marketing Tasks and Announcements for your Healthcare Business

Most healthcare workers are concerned with just that: healthcare. There is no reason for most to know how to deal with marketing, promotions, or available services. This is one of the places that a virtual assistant can step in to promote your services. Trust our team to handle marketing. Virtual assistants can grow your business while you care for patients. Updating social media and other content creation are tasks that can be achieved from almost any location in the world.

Phone services

Virtual assistants can always answer the phones for you, in both English and Spanish, to schedule appointments, answer questions, and discuss patient options. Anything your offices do over the phone, can be done via your virtual assistant. marketing virtual assistant

Leverage the Benefits of a Latino Virtual Assistant for Your Healthcare Business

Investing in a virtual assistant from Latin America for any business will open many doors, but that is particularly true for those in the healthcare industry and considering the current state of medical care. A Latino virtual assistant can streamline your daily tasks more efficiently and can open up your healthcare clinic to a greater population. Grow your healthcare business by simply including more options.

Grow Your Telehealth Business With a Latino Virtual Assistant Today

If your healthcare business needs some backup with the constancy of new patients in the present medical environment, get help and grow your business by investing in a Latino virtual assistant. Contact Virtual Latinos today to hire a dedicated virtual assistant for your global healthcare business – whether telehealth continues to be a norm for your business or just a temporary solution to the pandemic that is affecting all our lives, a virtual assistant can improve patient outcomes while growing your base. All our Latino virtual assistants are hand-picked, bilingual, and fluent in English and Spanish. Over 90% have completed a 4-year college degree, which allows us to boast that we have the top virtual assistant services available at Virtual Latinos.

Attorneys: Are You Outsourcing These 10 Tasks?

Tips & How To's

Something you may not learn in law school is that attorneys face a great deal of tedious clerical work in their day-to-day office duties. Many young lawyers who are just getting started are shocked and a bit overwhelmed with the administrative duties that take up the precious time they need to meet with clients, complete their legal research, and provide quality service to those who are counting on them. If this sounds like you, let us tell you how to hire a virtual assistant.

Lawyers Face Many Time-Consuming Tasks

Attorneys do much more than meet with clients, interpret laws and regulations, and appear in the courtroom. Most people don’t consider the day-to-day tasks that come with running a reputable law practice, many of which are important but don’t necessarily need to be completed by an attorney. A respectable legal practice should manage social media, tend to customer service needs, and handle the clerical work of the office. If you have your own practice, you may not be able to afford an in-house receptionist or an assistant, especially when you’re first starting out.

Virtual Assistants Can Help Attorneys

Top virtual assistant services, such as Virtual Latinos, can connect you with an assistant who can perform the administrative office support you need online. You can customize the tasks your assistant completes based on your needs, even if those needs change week to week. Your virtual assistant can help your law office run more efficiently and save you the cost of paying salary to an in-house receptionist or aide.

Outsourcing these time-consuming tasks to a virtual assistant allows you the time to focus on the truly important element of your practice: your clients.

What Duties Can Virtual Assistants Perform for Attorneys?

If the idea of hiring a virtual assistant sounds appealing to you, consider these 10 various responsibilities they can complete for you:

  1. Conduct Legal Research. Not all legal research requires the expertise of a seasoned attorney. There are many instances where a virtual assistant can easily find the facts you need, so you can focus on something that requires your expertise.
  2. Answer Phones. The last thing an attorney needs distracting them from client work is answering office phones and prioritizing messages. A virtual assistant that resides in your same time zone can handle this task with the utmost professionalism and care.
  3. Book Appointments. Scheduling and confirming appointments is essential to keeping your practice busy and successful. A virtual assistant can take this responsibility off your hands, helping you keep your schedule full while avoiding double booking.
  4. Send Emails. Your firm probably needs to send reminders and other communications via email to many people involved in any case. A personal assistant can do this for you and free up valuable time in your day.
  5. Provide Transcription. Transcription services are one of the most tedious tasks attorneys must do. Find a virtual assistant with experience in transcription, and you can get back to focusing on your clients.
  6. Manage Your Schedule. Appointments with clients, witnesses, law enforcement, experts, judges, and various others fill the days of most attorneys. No one wants to miss a meeting and appear unprofessional. A virtual assistant can organize your calendar and help you manage your time efficiently.
  7. Manage Emails. In addition to sending important emails, you need help responding to a multitude of incoming communications. A responsible and capable virtual assistant will provide the assistance you need with email management, so no email goes unnoticed or lacks an appropriate response.
  8. Provide Bookkeeping. Accounting services are essential to any successful business, and a law firm is no different. Virtual assistants can provide an array of bookkeeping services that take the unnecessary weight off your shoulders.
  9. Complete Website Maintenance. Trust plays an important role in any relationship between an attorney and their client. Oftentimes, a law firm’s website is the first opportunity to make a positive impression. Blog posting and general website maintenance helps to build trust with clients. A virtual assistant with English writing expertise, top-notch grammar, and tech skills will keep your website looking fresh and updated.
  10. Manage Social Media. No successful business today will reach their full potential without the wonder of social media. Reaching the greatest audience in any target demographic is a goal that marketing virtual assistants can easily help you to attain.

Hire an Assistant from Virtual Latinos

Virtual Latinos provides virtual assistant services to suit the many varied needs of any law office. Whether you have a small office of your own or work for a large firm, taking the menial administrative tasks out of your daily schedule will allow you more time to focus on your clients and win your cases.

Reach out to us today to find out how to hire a virtual assistant for a law firm.

Virtual Work: 8 Tips for working remotely

Tips & How To's

Workers from across the globe are moving towards working from home as an attempt to stop Coronavirus from spreading.

As a Digital Worker at Virtual Latinos, make sure you are equipped with all the tools required to work remotely successfully.

Check below our shared tips and suggestions to make your home office work a successful experience.

Woman working remotely from her home

1. Set up a workspace

If you don’t have a dedicated home office, try to find an area of your home you can dedicate as a focused work area. If you are using tools like Zoom or Teams You can always use the background blur feature to keep teammates focused on you.

2. Communicate and communicate more

When working at home, possibly while balancing childcare, your core hours may change. Be sure to keep an open line of communication with your supervisor, team and clients when you are available. Use message features on your preferred communication tool to let people know your current working hours and availability.

3. Be seen and be heard

It’s important to use the optimal audio and video tools calls and conferences. Turn on your camera and use an external speaker when possible.

To create the best audio experience: ​

  • If you are in a quiet private space, use an external speaker like a USB speakerphone.
  • If you don’t have an external speaker, or you are in a loud or public place, use a headset.
  • If you use the speaker on your laptop, ensure that you are directly in front of and close to the laptop as the speaker may not be bi-directional and people will have a hard time hearing you if you are off to the side.​
  • When you are attending a meeting, remember to mute yourself when you aren’t speaking.​

To create the best video experience: ​

  • Turn on your video camera! ​
  • If you are in public setting or don’t want your background to be visible, you can always use background blur feature. Check your lighting; if you are sitting in front of a window you will be in a shadow. ​
  • For the optimal audio and visual experience, ensure that the internet connection is reliable. If possible, connect via an Ethernet cable for the strongest, most reliable signal. Most of the communication tools will alert you if you have a weak connection and offer suggestions to improve quality, stay alert.
  • Don’t have an external monitor at home? Split your screen!​

4. Connect with colleagues via Zoom, Skype, Hangout, Teams or other.

Use chats, threaded conversations and calls to stay close with your colleagues. Name, pin or hide your chats to stay organized and be sure to adjust your notifications settings to your own preferences.

5. Collaborate with clients and vendors

Chats, calls and meetings will keep you connected with external contacts. Always be sure you apply the right permissions to files you are sharing. Download Telegram Mobile app if you don’t have it already, as it’s an easy way to multitask, letting you chat on one device while searching/working on files on the other.

6. Explore virtual meeting options

If you can’t bring groups of people together physically, explore and learn about available options for virtual meetings, including Teams meetings, Live Events and Broadcasts. It’s important to be able to help your clients and vendors know how to join meetings you have scheduled.

7. Work via your mobile device

Make sure you have all the handy tools and apps on your mobile device to stay connected while on the go. Every day we find ourselves on the go and need to connect, collaborate and create with our mobile devices. Working virtually can often increase this need. So, if you aren’t already using your mobile device for work, now is the time to get started!

Freelance virtual assistant working from home

8. Stay Truly Human

Explore tips on establishing a structure to your day, ensuring you are striking a balance between work and personal time, all at home.

  • Key to staying focused when you are creating and working remotely is establishing a structure and proactively balancing your screen time, finding the right place to work and connecting with people
  • Set a routine to start your day and mentally get into work mode – get your coffee, read your emails + messages, etc., and do what you typically do during a workday.
  • Think about your “virtual dress code” as you will be connecting with people via video.
  • Ensure you have a dedicated place to work that is quiet, has enough space for you to work, and allows you to focus. Ergonomics is important so think about your desk height and your chair.

Avoid working in bed. If you start working in bed you’ll likely get sleepy or have a hard time feeling truly awake. Instead, get up and make your bed first thing in the morning, just like any other day. Avoid the urge to work in your bedroom at all, unless that’s the only space where you have privacy.

If you do have to work in bed, creating a sense of “going to work” will help you. That means changing out of your Pijamas, washing your face, getting coffee, whatever makes you feel awake, do that first. Once you start working, sit up and avoid working in your bed if you’re exhausted.

It’s a good idea to treat your bedroom as a sacred space where you only go to sleep or relax. Once it becomes your office, you’ll find it hard to avoid thinking about work 24/7.

Using mobile devices to work remotely

  • Working from home, or remotely, often leads to increased screen time and less time away from your desk. Take breaks, go for a walk, and get up from your desk regularly. Avoid working where you’ll be tempted or distracted. One of the keys to successfully working from home is to pretend you’re at an office so don’t work somewhere that will tempt or distract you, that means don’t work with a TV on, and if laundry or dishes are calling your name, avoid them! Get your chores done before you begin work and save time for binging Netflix once you’re done for the day.
  • Set boundaries with other people at home.

Working from home with roommates, friends or family present can be challenging. Sometimes if someone comes over and sees you on the computer, they may not register that you’re working. This is true especially if that person has never worked from home before, they may assume you can do whatever you want.

It’s important to set boundaries with people around you in work from home settings. Tell everyone who’s home with you that you’ll be working as a virtual assistant during certain hours and to not disturb you unless it’s an emergency. Put a sign on your door if you must. Doing what you can to avoid interruptions is key to staying as productive as possible.

Take breaks every 75 to 90 minutes, for about 15 minutes per break. Ideally, your break should involve no screens at all and let you get some fresh air. Take a walk outside, play with a pet or talk to a friend. You’ll find that you’re much more productive if you walk away from your desk and computer throughout the day.

  • Connect with colleagues, team members and others. Virtual “water cooler” chats are a great break. Avoid total social isolation.

And when you’re ready to sign off for the day, truly unplug and try to resist the urge to check your messages frequently. Enjoy your free time!

Become an online virtual assistant today.

Your Small Business Market Research Guide

Tips & How To's

Market Research 101: Understand what your customers really desire

Many small business owners have countless things to worry about on any given day. Things like marketing and customer relationship management to often fall by the wayside to make way for pressing concerns like maintaining a stable inventory and employee retention. However, market research is a crucial component of any business’s success.

How Does Market Research Help Small Businesses?

Small business owners who devote time to market research in the earliest stages of forming their companies tend to see the greatest success over time. A small business may have a stellar product and employees ready to provide fantastic customer experiences, but these assets are only valuable if the company can reach its target audience. Market research is about much more than just identifying your ideal customers, however.

Improve Customer Experiences

When you take time to get to know your target consumer base, you can offer them better experiences than your competitors. For example, have you considered expanding your product and service offerings to customers outside the United States, such as the Latin American or South American markets? A small business virtual assistant could help you provide customers in Mexico, Costa Rica, Ecuador, or any other country in Latin America with much better experiences thanks to bilingual customer service. Once you research your market base, you can cater to their lifestyles and preferences more effectively.

Set Yourself Up for Future Success 

Market research helps you develop effective strategies for serving your target customers that can carry your business for years to come. Starting your small business strong with effective customer communication and top-notch service cultivates brand loyalty. The customers who have great experiences with you in the early days of your company thanks to market research are likely to keep returning to you in the future.

Market Research Keeps You in Touch

Improved customer retention rates are an undeniable benefit of conducting thorough market research for any company. However, effective research strategies also help brands stay in touch with their market’s trends, needs, and desires. Consumers may feel loyal to you after a few good experiences in your early days, but you can’t expect their tastes and preferences to remain the same forever. A virtual assistant service can be tremendously beneficial in this aspect by taking some of the market research responsibility off the rest of your team’s shoulders and streamlining market research during market upheavals and other developing trends.

Market Research Grows Your Business

As you research your ideal customer types, the best ways to engage with your target customers and develop your strategy for long-term customer retention, you will likely find new ways to improve customer experiences and reach new customers. Hiring a virtual assistant can be tremendously beneficial in this regard; while you work on the major objectives for your business strategy, you could assign your virtual assistant to follow up on potential leads, research new markets for future expansion, and basically keep a running market research strategy going behind the scenes.

Developing Your Market Research Strategy

Every company has different goals and core values. The goal of conducting market research is to identify customers who will resonate the strongest with your core values and find your products and services valuable to their lives. Build an effective market research strategy so you can establish a strong brand identity your customers will trust.

Define Clear Objectives

Any effective market research strategy should have clear goals to guide the research process and keep the team focused. Start by assessing your current market reach and think of ways to grow. For example, if your business is looking to break into new consumer markets in Latin America, target the countries you want to focus on the most and start building a plan to connect with those customers. If this is a new territory for your business, a marketing virtual assistant from Virtual Latinos can streamline the market research process with bilingual customer service and communications.

Identify Your Target Customers

Once you’ve identified your geographic targets, start thinking of the types of customers who would resonate most with your brand, your products, and your services. Develop customer profiles that act as personas for honing your marketing strategy. For example, if your business caters to different age groups, you could develop specialized marketing campaigns that appeal to your different customer demographics. A virtual personal assistant could be a fantastic addition to your team to help with online market research remotely.

Track Customer Engagement Over Time

Construct a mapped buyer’s journey for your target customers. Every customer goes through a journey or process with a brand for virtually every purpose. Map out the interactions you hope to have with your clients, from capturing leads to converting occasional customers into dedicated buyers.

Find Reliable Help with Market Research with a New Virtual Assistant

Marketing is an ongoing process for any business, and while many small business owners think that marketing is the stuff of large corporations, this is not the case. Small business owners can see tremendous growth and increasing success overtime when they devote appropriate resources to market research. An affordable virtual assistant service can be a tremendous asset for any small business struggling with market research.

Virtual Latinos coordinates virtual personal assistant services for countless businesses across the country, providing bilingual customer service experts, marketing professionals, and administrative support professionals to small businesses at affordable rates. Contact Virtual Latinos today to learn more about the benefits of hiring a virtual assistant to assist with market research for your small business.

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