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Discover the Best 10 Onboarding Process Examples for Your Business

Onboarding Process Examples

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Onboarding, the journey that guides a new hire into becoming a fully engaged and productive member of an organization, is much more than a mere introductory phase. It’s a critical period that sets the tone for an employee’s future in the company.

A well-structured onboarding process not only ensures that new employees feel welcomed and valued, but also equips them with the necessary tools and knowledge to thrive in their new roles. This article delves into various onboarding process examples from leading companies, offering a glimpse into the innovative and diverse ways organizations approach this crucial phase.

By exploring these examples, we aim to provide insights and inspiration for businesses looking to refine their onboarding strategies, ensuring they create a positive and impactful first impression that resonates with their new team members.

Netflix Onboarding Process

Comprehensive Onboarding Process Examples

Let’s explore some of the best onboarding process examples from successful businesses worldwide. Also, we will give you some tips to implement the same strategies in your business.

Let’s start:

1. Netflix

Netflix is a streaming service that offers a wide variety of TV shows, movies, anime, documentaries, and more on thousands of internet-connected devices. It has revolutionized the entertainment industry with its subscription-based model and original content production.

Let’s see how this giant onboard new talent:

Embracing Freedom and Responsibility

Netflix’s approach to onboarding, emphasizing ‘freedom and responsibility,’ can be a game-changer even for small and mid-size businesses. This philosophy entails trusting new hires with significant autonomy right from their first day.

You can adopt this process by:

  • Empowering Decision-Making: Allow new employees to make decisions in their domain, demonstrating trust in their judgment. For instance, a new marketing hire could be given the freedom to plan a small campaign.
  • Setting Clear Expectations: While offering freedom, it’s crucial to set clear goals and expectations. This could involve outlining key performance indicators (KPIs) for their first few months.
  • Providing Necessary Resources: Ensure they have all the tools and information needed to make informed decisions, like access to client portfolios or project management software.

Intensive Orientation Tailored to Company Culture

On the one hand, Netflix’s intensive orientation process, focusing on company culture and values, is vital for long-term employee alignment.

You can implement this by:

  • Creating a Culture Handbook: Develop a concise guide that outlines your company’s mission, values, and work ethic. This handbook can be a go-to resource for new hires.
  • Personalized Welcome Sessions: Conduct orientation sessions where leaders personally introduce the company’s history, values, and future vision. This could be a small meeting where stories of the company’s journey are shared.
  • Interactive Learning: Use interactive sessions or workshops to engage new hires in understanding the company culture, like team-building exercises or role-playing scenarios that reflect company values.

Continuous Feedback for Growth

The practice of regular check-ins and feedback, as seen at Netflix, is crucial for aligning new hires with high-performance standards.

In a business setting, this can be applied through:

  • Regular One-on-One Meetings: Schedule weekly or bi-weekly one-on-one meetings to discuss progress, challenges, and feedback. This could be as simple as a coffee catch-up where both parties can share insights and feedback.
  • Performance Tracking: Implement a simple system to track and review the progress of new hires. This could involve regular assessments of their work against predefined objectives.
  • Constructive Feedback Culture: Foster an environment where feedback is seen as a tool for growth. Encourage open discussions where employees can share their thoughts and receive constructive criticism.

By adapting these practices from Netflix’s onboarding process, even small businesses can create a robust and effective onboarding experience that fosters a culture of trust, aligns employees with company values, and encourages continuous growth and feedback.

2. Slack

Slack is a business communication platform that provides teams with a centralized place for messaging, tools, and files. Known for its user-friendly interface, it has become a popular choice for companies to improve their internal communication and collaboration.

Let’s take a look at this great onboarding process example:

Digital-First Onboarding Approach

Slack’s digital-centric onboarding can be effectively adapted by your business to streamline your process. This approach is especially beneficial in today’s increasingly remote work environments.

Here’s how to apply it:

  • Leveraging Digital Tools: Utilize communication and project management tools like Slack, Trello, or Asana to facilitate onboarding. For example, create a dedicated onboarding channel on Slack where new hires can find all necessary resources and ask questions.
  • Digital Welcome Kit: Instead of physical items, provide a digital welcome kit. This can include access to essential software, digital guides to company policies, and video introductions from team members.
  • Online Training Modules: Develop short, interactive online training modules that new hires can complete at their own pace. These could cover everything from company history to specific job-related skills.

Personalized Buddy System

The buddy system used by Slack is an excellent way to make new hires feel welcomed and supported. Small businesses can implement this by:

  • Assigning a Mentor or Buddy: Pair new employees with a more experienced team member who can guide them through their first weeks. This buddy can answer questions, introduce them to other team members, and provide informal support.
  • Structured Buddy Activities: Plan specific activities for the buddy and the new hire, such as joint projects or regular check-in meetings, to ensure consistent interaction and support.
  • Feedback from Buddies: Use insights from these buddies to continually improve the onboarding process. They can provide valuable feedback on what new hires might need more help with.

Inclusive and Interactive Orientation

Slack’s inclusive and interactive orientation can be a model for your business to ensure new hires are fully integrated into the team.

This can be done through:

  • Interactive Orientation Sessions: Host live, interactive sessions where new hires can learn about different aspects of the company. This could include virtual meet-and-greets, Q&A sessions with different departments, or interactive webinars.
  • Cultural Immersion: Involve new hires in company traditions and social events from day one. Even if these are virtual, they can play a significant role in building a sense of belonging.
  • Role-Specific Training: Tailor part of the orientation to the specific role of the new hire. This could involve shadowing a team member or hands-on training in their specific job functions.

By incorporating these elements from Slack’s onboarding process, small businesses can create a comprehensive, supportive, and digitally savvy onboarding experience that not only welcomes new hires but also sets them up for long-term success and engagement within the company.

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3. LinkedIn

LinkedIn is a professional networking platform that allows users to connect with colleagues, search for jobs, and share their professional updates. It also serves as a platform for businesses to post jobs and market their products or services to professionals.

Let’s learn more about the onboarding process used at LinkedIn:

‘Investing in You’ Orientation

LinkedIn’s ‘Investing in You’ orientation program is a robust model that small businesses can adapt to ensure new hires are thoroughly acquainted with the company’s ethos and values. Here’s how to apply it:

  • Comprehensive Company Overview: Start with an in-depth presentation about the company’s history, mission, and core values. For your business, this could be a personal storytelling session by the founder or a senior team member, sharing the company’s journey, milestones, and future vision.
  • Interactive Sessions on Company Culture: Organize interactive sessions that could include discussions on case studies of the company’s successful projects, or role-playing scenarios that demonstrate the company’s values in action.
  • Values Alignment Activities: Engage new hires in activities that reflect the company’s values, such as community service days or innovation brainstorming sessions, to help them internalize these values from the start.

InDay – A Day for Personal and Professional Development

LinkedIn’s InDay, a monthly day dedicated to personal and professional development, can be a great addition to any small business’s onboarding process. Implementing this involves:

  • Dedicated Development Day: Allocate one day each month when employees can focus on their personal and professional growth. This could involve attending workshops, webinars, or working on a passion project.
  • Encouraging Exploration: Allow employees to explore areas outside their immediate job roles. For instance, a marketing professional might spend this day learning about product development or customer service to gain a broader understanding of the business.
  • Guest Speakers and Workshops: Invite industry experts or motivational speakers to conduct sessions. This could be done virtually to keep costs low while still providing valuable learning experiences.

Emphasis on Networking and Building Connections

LinkedIn’s focus on networking and building connections is crucial for new hires to feel integrated and valued. Small businesses can foster this by:

  • Structured Networking Opportunities: Organize regular meet-and-greet sessions where new hires can interact with different team members. This could be in the form of virtual coffee breaks or team lunches.
  • Mentorship Programs: Pair new employees with mentors from different departments. This cross-departmental pairing can broaden the new hire’s understanding of the business and foster interdepartmental relationships.
  • Team Collaboration Projects: Involve new hires in collaborative projects that require them to interact with various team members, helping them build connections organically.

By integrating these elements from LinkedIn’s onboarding process, your company can create a comprehensive and engaging onboarding experience. This approach not only helps new hires understand and assimilate into the company culture but also fosters their personal and professional growth, ultimately contributing to a more dynamic and cohesive workplace.

4. Microsoft

Microsoft is a multinational technology company known for its software products like Windows operating systems and Office suite, as well as hardware like the Surface line of tablets and Xbox gaming consoles. It plays a significant role in the global technology market, offering a wide range of services including cloud computing through Azure.

Let’s review the secrets of the onboarding process used in Microsoft:

Multi-Week Comprehensive Onboarding

Microsoft’s approach to a multi-week onboarding process is thorough and detailed, ensuring new hires are well-integrated into the company.

For your business, this can be adapted as follows:

  • Structured Onboarding Timeline: Develop a multi-week onboarding timeline that gradually introduces new hires to different aspects of the business. This could include a week focused on understanding the company’s products or services, followed by a week dedicated to internal processes and tools.
  • Departmental Rotations: Implement short rotations in different departments. This gives new employees a holistic view of how the company operates and how each department contributes to the overall goals.
  • Project Assignments: Introduce small, manageable projects in the early weeks. These projects should be designed to help new hires apply their skills and knowledge in real-world scenarios, facilitating practical learning.

Mentorship Program

Microsoft’s mentorship program is a key component of its onboarding process. You can leverage this idea by:

  • Matching with Senior Employees: Pair new hires with experienced employees who can provide guidance, share insights about the company culture, and offer career advice. The mentors should be individuals who exemplify the company’s values and have a good understanding of various roles and departments.
  • Mentorship Goals: Set clear objectives for the mentorship program, such as helping the new hire complete a specific project, understand the company’s client base, or develop certain skills.
  • Regular Mentor-Mentee Meetings: Schedule regular meetings between mentors and mentees to discuss progress, address challenges, and provide guidance.

Integration into Teams

Microsoft ensures new hires are quickly integrated into their teams, which is crucial for building a sense of belonging. For small businesses, this can be achieved by:

  • Team-Led Onboarding Activities: Have team members lead specific onboarding sessions. This could involve a team member teaching a new hire about a particular tool the team uses or a team ritual.
  • Collaborative Work Environment: Encourage a collaborative work environment where new hires are invited to participate in team meetings, brainstorming sessions, and decision-making processes right from the start.
  • Team Building Events: Organize team-building events or activities that are not just fun but also reflective of the company’s culture and values. These events can range from problem-solving challenges to community service projects.

5. Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development. It’s known for its innovative solutions that help businesses connect with their customers in new ways.

Let’s analyze this amazing onboarding process example:

Embracing the ‘Salesforce Ohana’ Culture

Salesforce’s unique approach to creating a family-like atmosphere, known as ‘Salesforce Ohana,’ is central to its onboarding process.

Here’s how you can adapt this to your business:

  • Cultural Immersion Sessions: Introduce new hires to your business’s core values and culture through immersive sessions. This could involve storytelling from different team members about their experiences and how the company’s values have influenced their work.
  • Ohana Welcome Event: Host a welcome event that mirrors your company’s culture, emphasizing inclusiveness and community. This could be a virtual meet-and-greet or an informal gathering where new employees can connect with their colleagues in a relaxed setting.
  • Value-Based Activities: Engage new hires in activities that reflect your business’s values, such as community service projects or team-building exercises that emphasize collaboration and mutual support.

Utilizing the Trailhead Platform for Onboarding

Salesforce uses its Trailhead platform for interactive learning. You can implement a similar approach in your business:

  • Customized Learning Paths: Create customized learning paths for new hires, which could include modules on your business operations, product training, and role-specific skills. These can be delivered through an LMS (Learning Management System) or simpler platforms like Google Classroom.
  • Gamification of Learning: Incorporate elements of gamification into the learning process, such as quizzes, badges, and leaderboards, to make the onboarding experience more engaging and interactive.
  • Continuous Learning Opportunities: Encourage ongoing development by regularly updating and adding new content to the learning paths, keeping them relevant and challenging.

Fostering a Sense of Belonging

Salesforce’s focus on making new hires feel like they belong from day one is something your business can emulate:

  • Personalized Welcome Messages: Send personalized welcome messages from the CEO or team leaders to new hires, making them feel valued and part of the team immediately.
  • Buddy System: Implement a buddy system where a new hire is paired with a more experienced employee who can guide them through their first few weeks, answer questions, and help them navigate the company culture.
  • Inclusive Meetings and Discussions: Involve new hires in key meetings and discussions from the start, ensuring they feel their opinions and contributions are valued.

By incorporating these elements from Salesforce’s onboarding process, your business can create a more inclusive, engaging, and feedback-oriented onboarding experience. This approach not only helps new hires feel welcomed and valued but also sets the stage for their long-term engagement and success within your company.

6. Adobe

Adobe is a multinational computer software company, widely recognized for its creative and multimedia software products like Photoshop, Acrobat Reader, and Adobe Creative Cloud. It has also ventured into digital marketing software, becoming a comprehensive solution for digital content creation and analytics.

Let’s check the Adobe’s onboarding experience:

Focusing on ‘Adobe Life’ and Work-Life Balance

Adobe’s onboarding process emphasizes integrating new hires into ‘Adobe Life,’ which is centered around creativity, innovation, and a healthy work-life balance.

Here’s how to implement this in your business:

  • Work-Life Balance Workshops: Conduct workshops or sessions that emphasize the importance of work-life balance, sharing strategies and tools that employees can use to maintain this balance. This could include time management techniques, stress reduction exercises, or even introducing flexible working hours.
  • Creativity and Innovation Sessions: Organize sessions that encourage creative thinking and innovation. This could be in the form of brainstorming sessions for new projects, workshops on creative problem-solving, or inviting guest speakers who are known for their innovative work.
  • Employee Wellness Programs: Implement wellness programs that focus on mental and physical health, such as yoga classes, meditation sessions, or health and nutrition workshops.

The ‘Check-In’ Approach for Continuous Feedback

Adobe replaces traditional performance reviews with a ‘check-in’ approach, focusing on continuous feedback. This can be adapted in your business as follows:

  • Regular One-on-One Meetings: Establish a culture of regular one-on-one meetings between employees and their managers. These meetings should be informal and focused on providing ongoing feedback, discussing challenges, and setting goals.
  • Goal Setting and Review: Encourage employees to set short-term and long-term goals, and use these check-in meetings to review progress towards these goals, offering guidance and support where needed.
  • Feedback Training: Train managers and team leaders in giving constructive feedback. This ensures that feedback sessions are productive, focusing on growth and development rather than criticism.

Emphasizing Employee Creativity and Expression

Adobe encourages its employees to express their creativity, which is a key part of its company culture.

To incorporate this into your business:

  • Creative Projects: Allow employees to work on projects that they are passionate about, even if they are outside their regular job responsibilities. This could be allocated as a certain percentage of their work time.
  • Showcasing Employee Work: Create opportunities to showcase the creative work of your employees. This could be through internal newsletters, company social media, or dedicated display spaces in the office.
  • Creative Collaboration Spaces: Designate areas in the workplace or virtual spaces where employees can collaborate on creative projects, share ideas, and inspire each other.

By integrating these aspects of Adobe’s onboarding process, your business can create a dynamic, feedback-oriented, and creativity-enhancing onboarding experience. This approach not only helps new hires acclimate to their roles and the company culture but also encourages their active participation and personal growth from the outset.

7. Airbnb

Airbnb is an online marketplace for lodging, primarily homestays for vacation rentals, and tourism activities. It has revolutionized the travel industry by allowing property owners to rent out their spaces to travelers, offering a unique and local experience.

Let’s see how the onboarding process at Airbnb works:

Emphasizing Core Values and Mission

Airbnb’s onboarding process strongly emphasizes its core values and mission, ensuring that every employee is a culture fit.

Here’s how you can implement this in your business:

  • Values-Based Orientation: Conduct an orientation session focused on your business’s core values and mission. Use storytelling to share how these values have shaped your business, and discuss real-life examples of these values in action within your company.
  • Mission-Driven Activities: Engage new hires in activities that reflect your business’s mission. For instance, if your business values community engagement, involve new employees in a community service project as part of their onboarding.
  • Values Alignment Discussions: Facilitate open discussions about how your company’s values align with personal values. This can help new hires see the bigger picture of their role within the company.

‘Host Mentality’ in Onboarding

Airbnb treats new hires as ‘guests,’ which is a reflection of its ethos in the hospitality sector. To adopt this approach:

  • Warm Welcome: Ensure that the first day for new hires is welcoming and memorable. This could include a personalized welcome note, a small welcome gift, or a team lunch.
  • Inclusive Team Meetings: Involve new hires in team meetings from the start, ensuring they feel included and valued. Encourage team members to introduce themselves and share something personal to build a friendly atmosphere.

Comprehensive Introduction to Company Operations

Airbnb provides a thorough introduction to its operations and business model. For your business, this could be:

  • Detailed Department Overviews: Arrange for new hires to meet with leaders or representatives from each department for a comprehensive understanding of how each part of the business operates and how they interconnect.
  • Interactive Learning Sessions: Use interactive sessions, such as workshops or simulations, to teach new hires about your business operations. This could include role-playing customer interactions or discussing case studies.
  • Shadowing Opportunities: Allow new hires to shadow employees in different roles or departments. This hands-on experience can provide valuable insights into various aspects of your business.

By incorporating these elements from Airbnb’s onboarding process, your business can create an inclusive, values-driven, and community-oriented onboarding experience. This approach not only helps new hires understand and assimilate into the company culture but also fosters their sense of belonging and engagement from the very beginning.

8. Etsy

Etsy is an e-commerce platform focused on handmade or vintage items and craft supplies. It connects sellers with buyers who are looking for something more unique and personal than what is typically available in traditional retail outlets.

Let’s review why Etsy is a great onboarding process example:

Etsy School for Comprehensive Understanding

Etsy’s unique approach includes ‘Etsy School,’ where new hires learn about the company’s marketplace, community, and values. Implementing this in your business could involve:

  • Customized Learning Modules: Develop a series of learning modules or sessions that cover various aspects of your business, such as its history, business model, customer base, and core values. These modules can be a mix of presentations, interactive sessions, and Q&A forums.
  • Hands-On Projects: Assign new hires practical projects related to different aspects of your business. For instance, if you run an e-commerce platform, have them create a mock product listing or design a customer outreach campaign.
  • Peer-Led Training: Utilize experienced employees to lead some of these training sessions, allowing new hires to learn directly from their future colleagues and facilitating peer connections.

Encouraging Hands-On Experience with Core Services

Etsy encourages new employees to create their own Etsy shop to fully understand the user experience. For your business, this could translate to:

  • Experiencing Your Product/Service: Encourage new hires to use your product or service firsthand. If you offer a service, have them go through the process as a customer would. This immersion helps them understand the customer experience and the value proposition of your business.
  • Feedback and Improvement Suggestions: Ask new hires to provide feedback on their experience with your product or service. This not only gives them a voice but can also provide fresh perspectives on potential improvements.
  • Project-Based Learning: Create projects where new hires can propose enhancements or new features for your products or services, fostering innovation and creative thinking.

Fostering a Creative and Collaborative Work Environment

Etsy’s work culture is known for its creativity and collaboration. To foster a similar environment in your business:

  • Team Collaboration Initiatives: Regularly organize team collaboration initiatives, such as hackathons, brainstorming sessions, or group projects, which encourage teamwork and creative problem-solving.
  • Showcasing Creativity: Create opportunities for employees to showcase their creative skills or personal projects. This could be through internal presentations, an ‘idea day,’ or a company blog where employees can contribute articles or artwork.

By integrating these aspects of Etsy’s onboarding process, your business can create an onboarding experience that not only educates new hires about the company but also immerses them in a culture of creativity, collaboration, and community engagement.

This approach helps new employees understand the core of your business and encourages them to contribute their unique ideas and perspectives.

9. Spotify

Spotify is a digital music service that gives you access to millions of songs, podcasts, and videos from artists all over the world. It’s known for its personalized playlists and the ability to stream music both online and offline.

Let’s check the Spotify’s onboarding process:

Agile Methodology Integration

Spotify’s onboarding reflects its agile and collaborative work culture. Here’s how to adapt this approach for your business:

  • Agile Principles Introduction: Introduce new hires to the principles of agile methodology, focusing on flexibility, adaptability, and continuous improvement. This could be through workshops or interactive sessions that explain how agile methodologies are applied in your business operations.
  • Cross-Functional Team Involvement: Involve new hires in cross-functional teams from the start. This exposure to diverse perspectives and collaborative problem-solving is key to understanding the agile approach in practice.
  • Iterative Project Assignments: Assign new hires to short, iterative projects where they can experience firsthand the agile process of planning, executing, reviewing, and adapting.

Emphasis on Employee Autonomy and Initiative

Spotify encourages new hires to take initiative and contribute ideas from the outset. Implement this in your business by:

  • Autonomy in Task Management: Allow new employees some autonomy in managing their tasks and projects. Encourage them to set their own goals and deadlines within the broader framework of their role.
  • Idea Generation Platforms: Create platforms or forums where new hires can pitch their ideas or suggestions. This could be a regular ‘idea hour’ or an online suggestion box.
  • Empowerment through Trust: Show trust in your new hires by giving them meaningful responsibilities early on. This could involve leading a small project or being part of a decision-making process.

Fostering a Culture of Continuous Feedback and Development

Spotify’s culture thrives on continuous feedback and development. To incorporate this:

  • Regular Feedback Sessions: Establish a culture where regular feedback is part of the routine. Encourage managers and team leaders to provide constructive feedback in a supportive manner.
  • Personal Development Plans: Work with new hires to create personal development plans that align with their career goals and the needs of your business. Regularly review and update these plans.
  • Learning and Development Opportunities: Provide opportunities for continuous learning, such as access to online courses, attending workshops, or participating in industry conferences.

By adopting these elements from Spotify’s onboarding process, your business can create an experience that not only aligns new hires with your company’s agile and innovative culture but also empowers them to take initiative and contribute to continuous improvement. This approach helps in building a dynamic, inclusive, and feedback-oriented workplace.

10. Goldman Sachs

Goldman Sachs is a leading global investment banking, securities, and investment management firm that provides a wide range of financial services to a substantial and diversified client base. It is known for its expertise in mergers and acquisitions, asset management, and prime brokerage.

Let’s analyze the Goldman Sachs onboarding process:

Global Onboarding Program

Goldman Sachs’ comprehensive global onboarding program can be a model for creating an inclusive and thorough introduction to your business, even if on a smaller scale:

  • Global Perspective Integration: Even if your business operates primarily in one country, introduce new hires to the global aspects of your industry. This could involve virtual meetings with international clients or partners, or discussions on global market trends relevant to your business.
  • Comprehensive Role and Industry Overview: Provide an in-depth overview of the specific role and how it fits into the broader industry context. Use case studies or past project reviews to give a real-world understanding of the role’s impact.

Fostering a Culture of Excellence and High Performance

Goldman Sachs is known for its culture of excellence and high performance. To foster a similar culture in your business:

  • Setting High Standards: From the outset, communicate the high standards and performance expectations to new hires. Use success stories or case studies to illustrate what excellence looks like in your business.
  • Recognition and Rewards: Implement a system of recognition and rewards for high performance. This could be in the form of employee of the month awards, bonuses for outstanding work, or public acknowledgment in company meetings.
  • Culture of Continuous Improvement: Encourage a culture of continuous improvement, where employees are always looking for ways to enhance their work and contribute to the company’s success. This could involve regular brainstorming sessions or innovation challenges.

By integrating these elements from Goldman Sachs’ onboarding process, your business can create a comprehensive, networking-rich, and development-focused onboarding experience. This approach not only equips new hires with the necessary skills and knowledge but also immerses them in a culture of excellence and high performance from the start.

Effective Onboarding Processes

Leveraging Effective Onboarding for Business Success

The onboarding process is a pivotal phase in an employee’s journey, setting the tone for their future in the organization. We’ve explored various effective onboarding examples from leading companies like Netflix, Slack, LinkedIn, Microsoft, Salesforce, Adobe, Airbnb, Etsy, Spotify, and Goldman Sachs. Each of these companies has tailored their onboarding processes to align with their unique cultures and operational needs, focusing on elements like clear communication, comprehensive orientation, team integration, mentorship, training and development, feedback mechanisms, and setting up for long-term success.

Incorporating these practices into your business’s onboarding process can significantly enhance employee engagement and retention. However, creating and implementing an effective onboarding strategy can be challenging, especially for small to medium-sized businesses with limited resources.

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