Latin Assistants Archives - Virtual Latinos

How to Build Your Social Media Strategy With the Help of a Virtual Assistant

Tips & How To's

As a business owner, you are likely aware of the importance of social media in targeting the idea05l clients. It may also be the case that you are unable to dedicate the necessary time and resources to execute an effective social media strategy to benefit your business. A social media virtual assistant may be the resource you need to build an effective social media strategy or to help grow the one you already have in place.

How to Create a Social Media Strategy

  • Set goals based on your unique business needs. It is important to understand your reasons for using social media. Are you interested in building an online community or dedicated followers for your brand? Is your goal to use your accounts to drive revenue towards your business? Having the answers to these questions can help you streamline your strategy.
  • Determine your target audience, and research their buying habits. Knowing which social media platforms are most popular with the demographic you are targeting can help you put resources where they achieve the highest ROI.
  • Know your metrics. Social media strategy is all about data. Understanding social media metrics such as reach, clicks, hashtags, organic and paid likes, and engagement numbers helps you to determine your strategy’s impact on your goals.
  • Create engaging content. Knowing the right type of content to include in your social media management will go a long way in determining its success. Short-form videos and time-sensitive posts that highlight your human side will improve user interactions.
  • Make your social media posts timely. It is important to be active on your social media platforms when your customers are likely to engage in them. This includes answering questions or responding to check-ins and shoutouts as soon as possible.
  • Assess your social media strategy to see what is and isn’t working. Assessing and analyzing data should be an ongoing part of your business strategy. Staying up to date on changes in analytics and consumer behavior is necessary to meet the demands of the market.

Growing and Monitoring Your Social Media Channels With a VA

As you can see, growing and monitoring your social media accounts is a full-time business. If you do not have the knowledge or the time to allocate to fully developing your social media presence, you could be missing out on a very valuable marketing tool. A virtual assistant can help with the daily monitoring of your social media platforms to keep your social media strategy working to benefit your business. Virtual assistants can easily handle low-level social media tasks such as responding to messages, engaging with followers providing a timely response during peak user times, and other types of social media outreach.

Perks of Hiring a Social Media Virtual Assistant

You can also hire virtual assistants with more specialized experience in social media marketing to handle more involved social media market tasks. Using a virtual assistant for social media marketing can provide the experience you may be missing and offer additional insight into marketing strategies that can help grow your business and improve your brand recognition. Choosing a mid-level or expert-level social media virtual assistant that has more extensive experience in Facebook, Instagram, Twitter, Linkedin, Tik Tok, etc provides you with expert-level talent that can help you identify your target market and execute the strategy to drive potential customers to your business. An experienced social media VA can free up your time, and allow you to concentrate on running your business, while they handle your social media presence.

Which Tasks Can You Delegate to Your Social Media Virtual Assistant?

A virtual social media assistant has the skillset to handle a wide variety of mid-level social media tasks. The following are just a few of the ways a virtual social media assistant can help to streamline your social media marketing strategy:

  • Create engaging social media content for every channel
  • Develop and maintain a social media calendar
  • Ensure postings to social media platforms on a regular and timely basis
  • Run social media paid campaigns
  • Search out images and stock photos for use in social media campaigns
  • Assess and analyze data using metrics specific to the social media platform

Where Can You Find the Best Social Media VA at an Affordable Price?

It is important to choose a top-tier agency when hiring a virtual social media virtual assistant for your company. Virtual Latinos is one of the best virtual assistant companies. Virtual Latinos hand-pick only the most qualified candidates from areas such as Mexico, Colombia, Honduras, and Guatemala, among other Latin American countries. Through their extremely detailed screening process, they can match your company with a qualified candidate to help manage the social media for your business.

Why Hire a Social Media Virtual Assistant From Virtual Latinos?

Hiring a social media VA from Virtual Latinos will allow you to focus on the important task of running your company and improving your bottom line. Virtual Latinos can provide you with an experienced social media virtual assistant to help develop and execute a social media strategy that complements and supports your brand. Hiring a social media virtual assistant from Virtual Latinos can save you time and money while maximizing your digital marketing budget and expanding your reach to a wider audience.

Virtual Latinos is your number one choice for finding the professional social media and marketing assistance you need. We are here to help you find the best candidate for your needs. Contact us today!

Smart Hiring: How to Reduce Recruitment Costs Without Sacrificing Quality

Tips & How To's

Consider this scenario: As a business owner, you just finished a grueling three-month hiring process – placing ads on numerous hiring platforms, sifting through dozens of applications, phone, and in-person interviews, onboarding, and training. Now, two weeks in, you find out the new hire isn’t a good match for your company. They are leaving, and you are once again sifting through applications and hoping that this next hire will be the one that works out.

A company’s recruitment process is an important component of doing business. Yet, it is often a process that managers dread, due to the time it requires, the numerous unqualified candidates, and the high employee turnover rates that come with an ineffective hiring process. Hiring and training new team members for your business is time-consuming and a financial burden that does not always provide the ROI that you expect. Smart hiring practices can help you identify the ideal candidate for the position, streamline the recruiting process and reduce the recruitment cost.

What Is Smart Hiring?

Smart hiring allows you to find the best talent for your company while reducing your recruitment costs. The following smart hiring practices can help improve your talent acquisition process:

  • Make hiring a proactive process. By actively recruiting the best candidates for your company, rather than rushing to fill a position, you are more likely to find a long-term hire that fits your company goals and culture.
  • Thoroughly screen all potential hires. Be sure to take into account a candidate’s personality, experience, job history, and personal background information. Consider doing personality tests, along with credit and background checks and drug testing.
  • Be on the lookout for red flags. Pay attention to issues such as frequent job changes, vague responses to past job exits, not being familiar with your company, being late for the interview, inappropriate attire, bad attitude, complaining about past work experiences, and not being prepared for the interview. Also, be aware that candidates that are over-eager and positive may not continue to exhibit those same traits once employed.
  • Improve your job listing practices. In addition to job responsibilities, post the objectives of the position to expand the candidate pool to include those who have skills from different industries that may be transferable. Consolidate the technology you use for the recruitment process.
  • Provide adequate training and mentoring for new hires. Be sure to provide all new hires with employee handbooks and communicate all objectives and expectations clearly. Remember that it can take months before new hires feel integrated and comfortable within your company.

How to Reduce Recruitment Costs

The average cost to hire a new employee can be up to $4,000, and the process can take up to 42 days. Hiring new employees is seldom an employer’s favorite task, but it is one of the most important. When executed correctly, it can save your company time and money. It can also reduce the hassles that come with the hiring process and transform it into a rewarding experience. There are several ways that you can reduce the costs associated with recruitment:

  1. Reduce turnover. Reducing recruitment costs begins with retaining the staff you currently have and reducing turnover. Establishing a work culture that is positive and welcoming goes a long way in this process. A strong training program can ensure that new hires are firmly integrated and comfortable within their roles.
  2. Reduce hire time. By reducing the time you spend on the hiring process, you can save resources, money, and time. This requires a clear picture of the skills and qualifications you want from your ideal candidate.
  3. Communicate clearly and effectively with potential candidates, and create a positive work culture.
  4. Use technology to automate hiring steps.
  5. Consider choosing a top-tier agency such as Virtual Latinos to streamline your hiring process.

One of the best ways to improve your process is by thinking outside the box. In this video, you can see how Virtual Latinos evolved to fill a need for experienced bilingual virtual assistants.

Virtual Latinos can help you find a virtual assistant that matches the needs of your company, without the extra time typically associated with the hiring process. When you hire a virtual assistant through Virtual Latinos, you are adding a team member that is committed to a long-term relationship with your company. We take the time to find qualified candidates with the skillset you need to fit your business. This can help you minimize the costs and frustrations that are associated with short-term retainment. Consider hiring through an expert agency like Virtual Latinos.

Where to Find the Best Talent?

Finding the right talent for your company can be challenging. Choosing an expert agency such as Virtual Latinos to provide virtual assistant services as an integral component of your recruitment process can save your company time and money. Virtual Latinos offers bilingual virtual assistants who speak Spanish and English fluently, making them a great asset to expanding your customer base.

Virtual Latinos features the best talent in Latin America. These candidates are already pre-vetted, and the agency offers several virtual assistant pricing plans with rates from entry-level, mid-level, to expert-level experience. Your virtual assistant cost will depend on the specific needs of your company and the amount of time you are willing to dedicate to training.

Virtual Latinos is your best choice for finding the professional services you need. When you hire a virtual assistant through Virtual Latinos, you reduce recruitment costs, save time, and improve your employee retainment. Let us help you find the right quality candidate the first time. Contact us today!

How to Start a Career as a Remote Medical Assistant in Latin America

Tips & How To's

Are you considering a career as a remote medical assistant? Working remotely as a healthcare virtual assistant can provide you with a rewarding career opportunity, along with the flexibility and benefits of working from home. If you have healthcare experience and are interested in working remotely as a virtual assistant for healthcare professionals across the globe, Virtual Latinos can help. We will provide you with the opportunity to succeed. It’s important to choose a reputable agency like Virtual Latinos that provides the professional support you need and the tools necessary to achieve your goals. The following information can help you get started on your path to becoming a top-tier virtual medical assistant.

What Is a Healthcare Virtual Assistant?

A healthcare virtual assistant is a person who assists with administrative and client support tasks to improve the workflow and productivity of the healthcare industry. As a remote medical assistant, you’ll perform healthcare virtual assistant duties required by the provider from right here in Latin America. A healthcare virtual assistant allows the health care professional to focus on delivering patient care while the virtual medical assistant handles the administrative end of the patient care portal.

What Tasks Do Healthcare Virtual Assistants Handle?

A medical virtual assistant job description will vary depending on the type of healthcare provider you partner with to provide virtual support. Most healthcare virtual assistant positions will include administrative tasks like the following:

  • Scheduling and confirming patient appointments
  • Accessing patients records
  • Data entry
  • Patient communication services, including interpretation/translation
  • Post-treatment follow-up
  • Calendar management
  • Prescription refill processing
  • Medical transcribing
  • Insurance communication
  • Billing and receiving
  • Marketing

Specific healthcare virtual assistant duties that you will handle will be based on your experience and expertise. As a top-tier agency, Virtual Latinos provides quality support and ensures that our clients are matched with opportunities that provide a mutually beneficial relationship for everyone.

How to Become a Healthcare Virtual Assistant

Working as a healthcare virtual assistant is an exciting opportunity to use your skills and experiences to expand into a high-growth industry. Virtual Latinos is one of the top virtual assistant services. To provide our clients with high-quality assistants that excel in their roles, our ideal candidate will possess the following:

  • Experience in the healthcare industry or any medical assistant certification. We are interested in individuals who currently have a healthcare-related degree (MD, DO, Nursing, or other), or students working to obtain their degree with at least three years of medical assistant training. We are also actively seeking medical translators and interpreters, medical assistants, other medical community partners to be a part of our team.
  • Excellent English communication skills. Our clients rely on precise communication to ensure the well-being of their patients. It is important that our healthcare virtual assistant be highly competent in both speaking and writing English.
  • A reliable computer or laptop, and high-speed internet service. You must be tech-savvy and able to troubleshoot any technical issues that may arise during your workday.

What Type of Healthcare Providers Do Virtual Medical Assistants Work With?

Virtual healthcare assistants work with a wide range of healthcare providers. As the telehealth field continues to expand, more diverse virtual medical assistant opportunities will evolve with it. The following are just a few of the current healthcare partnerships available through Virtual Latinos for qualified virtual assistants.

Telehealth

The telehealth field is currently one of the fastest-growing for those interested in remote work. The industry uses telecommunication technology to deliver health-related information and services between physicians and patients, or between other healthcare providers and the patients they serve. Working in this field, you may assist in monitoring medical conditions, transmitting digital medical data or imaging information, or providing healthcare education resources, among other duties. The technology used in the field includes web cameras, smartphones, and video conferencing setups.

Chiropractic Care

Chiropractic care involves diagnosing, treating, and preventing musculoskeletal system disorders and their effects on the body’s nervous system and overall health. Chiropractic care emphasizes manual spinal adjustment and soft-tissue and joint manipulation. While a healthcare virtual assistant cannot replace the need for physical adjustments, they can assist by communicating with patients about the specifics of their symptoms, assessing patient progress, providing at-home exercises and treatment plans, and answering ongoing questions, among other patient care needs.

Nutrition

Nutritionists are experts in the field of nutrition and food. They help patients by educating them on proper dietary needs for their health goals. This includes dietary assessment, menu planning, follow-up, and progress report writing. Nutritionists work with individuals undergoing chemotherapy, have specific medical issues such as diabetes, or are simply looking to improve their health. Healthcare virtual assistant duties would focus on research, menu planning, patient follow-up, in addition to other marketing-related options.

Optometry

Optometrists dedicate themselves to treating and managing disorders and diseases of the eye through examination and diagnostics. A medical virtual assistant can help administer online eye exams for a prescription renewal, follow up on remote patient monitoring devices such as RPM sensors, video consultations, patient recordkeeping, and more.

Alternative Medicine

Alternative medicine includes therapies like acupuncture, homeopathy, Chinese medicine, Reiki, and herbalism. A medical virtual assistant in this field can assist with patient appointments, recordkeeping, follow-up, medical research, and business growth.

Dental

Dental professionals diagnose and treat diseases and issues related to oral health. The services they provide include cleanings, bite issue corrections, surgeries, and tooth extractions. A medical virtual assistant can provide help with patient intake, scheduling, insurance verification, and billing. A virtual healthcare assistant can also provide support by following up with patients after a procedure to check on progress and recovery.

Family Practice

Doctors in family medicine offer comprehensive care for all patients throughout each stage of life. Family practices treat a wide range of health conditions. A healthcare virtual assistant in a family practice will be involved in not only administrative tasks such as insurance billing and patient scheduling but also follow-up communication for pediatric concerns and adult health issues.

Why Become a Healthcare Virtual Assistant in Latin America?

Becoming a healthcare virtual assistant in Latin America can provide several career and personal benefits. The telehealth industry is expected to continue to grow at a pace surpassing other life science industries. Working for one of the top virtual assistant companies like Virtual Latinos can provide you with the experience you need to expand your career in telemedicine. Working as a healthcare virtual assistant allows you to earn income while working from home. The flexibility of working remotely provides a level of freedom and work-life balance that a traditional job cannot give you. Apply to become a Healthcare virtual assistant here.

How Hiring Remote Medical Assistants Benefits the Medical Industry

The medical industry reaps numerous benefits from hiring remote medical assistants. This is especially true in the case of bilingual health care virtual assistants from countries such as El Salvador, Mexico, Honduras, and Colombia. They are especially in-demand in areas that have a large concentration of Spanish-speaking residents. Incorporating a virtual assistant for healthcare offices can reduce the costs of administrative personnel.

Remote medical assistants handle low-level administrative tasks that allow providers the ability to focus on their area of expertise. By increasing patient contact through virtual assistants, the healthcare practice can provide better customer service to their clients. Remote medical assistants can free up resources, allowing for improvement in workflow and increase the provider’s ability to accept additional patients.

Why Choose Virtual Latinos?

Virtual Latinos is the top agency for experienced medical professionals in Latin America looking for a career in the telehealth industry or remote work careers that align with their areas of expertise.

Virtual Latinos is a top-tier choice for healthcare companies looking to improve workflow by adding a health care virtual assistant to provide support for a wide range of activities that fall outside their area of expertise. Virtual assistants are available to handle time-consuming tasks such as delivering guidelines for therapy, post-treatment follow-up, patient recordkeeping, and other non-clinical guidance, and low-level administrative tasks.

Whether you are interested in a career in the remote medical assistant field or a healthcare professional looking for support for your office, Virtual Latinos is your best choice for finding the professional services you need. Get started on your path to a better work community, and contact us today!

How Delegating Your Email Management Can Benefit Work-Life Balance

Tips & How To's

Being overworked is a familiar sight these days. It’s increasingly common to see a parent ignoring children, a husband on a date with his smartphone instead of his wife, or a stressed-out millennial using their bus commute to catch up on emails. It’s no longer weird or unexpected to work through the weekend or not take time to breathe and reset. Though this seems to happen with increased frequency, the consequences of neglecting to strike a work-life balance are depressing. No matter your occupation, family situation, marital status, or age, reaching a healthy equilibrium between your job and your home life is imperative to your overall health and happiness. However, it’s often hard to find this balance when your email is constantly full of time-sensitive messages. Sometimes taking a break seems more overwhelming than simply pushing through your inbox, no matter what personal activities you have to sacrifice. If this sounds familiar, it’s probably time to hire a virtual assistant.

Ignore Your Inbox

A dedicated virtual assistant can make your life easier in many ways, but a major asset to work-life balance is their ability to manage your email inbox. With so many projects and deadlines on your plate, emails can be a less-important distraction that keeps you from getting your work done while you’re in the office. This distracted kind of productivity leaves many workers feeling overwhelmed, as they are not accomplishing their tasks efficiently. Upon leaving work, the situation can feel even worse. Though many tasks are easy to leave at the office, email is an aspect of work that follows you around. With smartphones and constant notifications, it’s hard to ignore incoming emails with time-sensitive questions or business inquiries. By hiring top virtual assistant services to handle your email inquiries and inbox, you have more free time to finish your tasks during business hours and arrive home without thoughts of unfinished business or unanswered emails.

Why Email Management?

Again, the best virtual assistants for hire will help your business in numerous ways, so why is email so important? According to Forbes, email is a major out-of-office stressor for most millennial entrepreneurs and employees. Emails that seem quick to answer or inconsequential add up quickly, causing the majority of free time to be still connected to work. Not maintaining a work-life balance is linked to chronic stress, leading to medical problems such as hypertension, digestive issues, cardiovascular issues, and poor mental health. Maintaining healthy boundaries between work and relaxing is imperative to overall health and wellbeing. Hiring a virtual assistant to manage and maintain your email eliminates one of the prime culprits of a broken work-life balance.

Personal Benefits of Hiring a Virtual Assistant

Searching for a good virtual assistant is ultimately a selfless act. Though taking advantage of virtual assistant services benefits your company, more importantly, it has widespread and profound impacts on your personal life. Depending on your lifestyle, having a personal assistant leads to benefits such as:

  • More rest and quality sleep
  • Extra time for family and friends
  • Freedom to explore hobbies
  • Deeper personal relationships
  • A stronger sense of community
  • Fewer stress-related medical conditions
  • Better mental health

If hiring a virtual personal assistant to manage your email can have such profound effects with few downsides, why wouldn’t you hire one? It is impossible to work at your full potential when you’re overstressed and overworked. Nurture your personal life, so you are better poised to perform well in your job and make advances for your company.

Why Virtual Latinos is Right For You

When looking at top virtual assistant companies, it’s important to consider all your personal and professional needs. Virtual Latinos is the foremost agency for virtual assistants, giving you the perks of all other major agencies plus more. We pride ourselves on our diversity, with agents from El Salvador to Chile to Venezuela. Our Latin American foundation puts us in the unique position of being entirely bilingual, perfect for businesses and individuals with Spanish-speaking clientele. Due to Latin America’s proximity to the US, it’s easy to find an assistant in your time zone, eliminating a common outsourcing confusion. All our assistants are thoroughly reviewed and come highly recommended by our company. The vast majority of our assistants are college-educated, while their services remain significantly less expensive than competing agencies. We offer direct hiring options and agency-assisted hiring, so there are options to fit everyone’s preferences and comfort levels.

Why wait? Don’t waste another minute being less happy than you should be. Get your life back and take charge of your career with a Virtual Latinos virtual assistant today!

Why a Healthcare Virtual Assistant is Key to Patient Happiness

Hiring

After the type of year that 2020 has been, it is clear that most of us could use a little help sometimes. Nobody knows this more than our frontline healthcare workers, who have sacrificed social and family lives to care for their patients during this pandemic. The healthcare industry is fast-paced and competitive and leaves everyone involved with many tasks to complete. However, there are not enough hours in a day to do everything you need to do as a healthcare worker. From patient care to billing, emails to social media, trying to do it all can be overwhelming. The more pressure that is put on healthcare workers, the more opportunities for common mistakes and the less time spent on patients. However, mistakes can be lethal in the healthcare industry, and there is no room for error.

Hiring a Virtual Latinos virtual assistant can be a lifesaver, both literally and figuratively, in the healthcare field. With assistants based everywhere from Venezuela to Argentina, hiring someone right for you is easy. Though patient care is always the top priority, small details easily slip through the cracks when you have mountains of paperwork to fill out and emails to send. Having someone pick up the slack can help immensely with the overall workload and stress and free you up for better care and time with your family. Consider hiring a medical virtual assistant to aid you in non-confidential menial tasks and give you extra time to focus on your patients.

What Can a Virtual Assistant Do in Healthcare?

In general, virtual assistants can help with a myriad of office tasks, from running social media accounts to answering client emails. Despite HIPAA laws, many daily tasks can still be delegated to a virtual assistant while remaining confidential. Especially during a pandemic, many jobs can be safely and securely done remotely, without sacrificing the integrity or operation of your healthcare business. A virtual assistant in healthcare can:

  • Patient onboarding
  • Schedule appointments and calendar management
  • Interpreting and live translation
  • Transcribe physician notes
  • Organize files and notes
  • Respond to email requests
  • Organize insurance claims and requests
  • Create and post your practice’s social media and online content

By keeping these “busy work” tasks out of your way, a virtual healthcare assistant allows you to forget about day-to-day items and focus on patient care.

How Do Virtual Assistants Help Patients?

Hiring online virtual assistant services may seem unrelated to a patient’s experience when, in reality, it has everything to do with patient care. No matter how you choose to use your virtual assistant, he or she is directly related to the amount of attention your patients receive. If you choose to task your virtual assistant with scheduling or emails, your clients may be working directly with your assistant with basic questions or concerns. The most profound impact a virtual assistant can have on a patient, however, comes from freeing doctors and nurses to spend more time on patient care. According to a study done by ICFAI, staff performance, communication, and face-to-face physician time greatly affect most patients’ level of satisfaction with their healthcare experience. Having busywork covered by a virtual assistant means that:

  • Patient communication is faster and more personalized.
  • Staff is freed to give more attention to HIPAA confidential tasks.
  • More time may be spent on patient care and questions.

Because all these aspects have been proven to greatly impact patient satisfaction, focusing on them rather than busywork should result in peace of mind for patients.

How To Hire Virtual Assistants

When looking to hire virtual assistants for a healthcare-related position, it’s important to find a company or team member you trust. Virtual Latinos is an established, trusted company with completely vetted assistants. We are ideal for healthcare businesses in many ways, but the foremost being that all our virtual assistants are fully bilingual. We can help patients of both English- and Spanish-speaking households, a necessity in our increasingly diverse world. We offer both agency-placed assistants and a full directory of trusted Latin American-based virtual assistants. With the ability to choose from any country you wish, from Peru to Uruguay, you can always be sure that your virtual assistant is in your time zone and available to work when you need them. Free up your time to do what matters: take care of your patients.

Ready to get started? Register with Virtual Latinos today, and let us get to work on your to-do list for you.

How to Improve Your Customer Retention Strategy by Hiring a Virtual Team

Tips & How To's

Virtual Hiring Offers Incredible Potential for Your Customer Retention Strategy

One of the most important parts of operating any customer-focused business is ensuring your customers want to keep coming back to do more business with your team. One bad experience can completely spoil a customer’s image of a brand. Customer retention rates typically climb when a brand’s customer service department cannot provide positive experiences to customers who encounter problems with their transactions.

While many businesses invest in creating and maintaining internal customer retention departments or teams specifically assigned to resolving customer service disputes, hiring virtual assistants is a more cost-effective and reliable option for improving customer retention. Top virtual assistant services like Virtual Latinos can help business owners handle their day to day tasks, or break into a new market serving both English and Spanish speaking clients. This can instantly bolster an internal customer service department, enabling the entire customer-facing side of the organization to provide better experiences to their client base.

How Can Dedicated Virtual Assistants Improve Customer Retention Rates?

Many variables influence customer retention rates, from market competition to the efficacy of marketing campaigns. Some of these factors are well outside of a company’s control, so companies need to focus on improving customer retention rates actively in every way they can. One of these areas includes the interactions between customers and company representatives. A skilled virtual assistant can help your business achieve this in a variety of ways:

  • Follow-ups with clients
  • Offering email and/or phone support to your clients and potential clients
  • Re-engaging lost or inactive clients
  • Determining opportunities to upsell products or services
  • Preventing potential issues by being proactive
  • Ensuring customers feel heard and valued

Customers may need to reach out to a company representative to handle simple questions about the products and services offered. When they do, they must have positive experiences to ensure they want to keep doing business with the company. Virtual Latinos offers both English and Spanish speaking virtual assistants, which are extremely helpful when companies need to ensure solid customer experiences.

Hiring a small business virtual assistant based in Latin America makes it much easier for any company to handle the customer service challenges that often arise. Hiring a top virtual assistant agency like Virtual Latinos is far more affordable than hiring and onboarding one or more new full-time employees, many of which may require entry-level training. Virtual Latinos can take the stress out of hiring and strengthen your customer retention strategy by providing fully trained virtual assistants who can assist with any business needs.

Onboarding Your New Virtual Assistants

Hiring a virtual assistant will entail some degree of training and onboarding to get the new sales virtual assistant accustomed to your systems. Still, this option is far simpler than investing in and maintaining an entire internal department focused solely on customer retention. This is especially true when a business owner leverages online virtual assistance services to their fullest potential by choosing a virtual assistant agency like Virtual Latinos.

A virtual assistant service like Virtual Latinos is especially valuable to any customer-facing business that deals with English or Spanish-speaking clients. Virtual Latinos find and pre-vet professional virtual assistants for companies that want to ensure solid customer retention in any market. Once your virtual team members get to know your systems, they can provide your customers top-tier service and support, regardless of your geographic location or timezone.

Improve Your Customer Retention Strategy With Virtual Latinos

Every business has a unique customer retention strategy built around its market, goals, and average customer types. A customer retention strategy must identify the points of contact most likely to result in customer service issues and opportunities, solving the former and capitalizing on the latter as swiftly as possible. When customers have problems that are solved quickly and painlessly, this is a positive experience. When customers are provided even more value than they originally expected thanks to great customer service, this is an even better experience.

These are just a few examples of how the right customer service agents can make a tangible difference in your customer retention rates. For companies serving diverse markets, Latino virtual assistants from Virtual Latinos are especially valuable in enhancing new customers’ experiences in different areas, strengthening the brand, and giving the business a firm foothold. Virtual Latinos has a solution for every business.

Choose Virtual Latinos to Boost Customer Retention Instantly

Are you ready to start providing your customers with better, more valuable experiences with your brand? In that case, Virtual Latinos is ready to help you improve customer retention by providing virtual assistants in Latin America who can assist with helping you meet and exceed your customer service needs. Contact Virtual Latinos today to find a virtual assistant ready to provide your customers with better experiences.

10 Excellent Time Management Tools to Improve Virtual Assistants’ Productivity!

Tips & How To's

Leverage These Time Management Tools to Improve Productivity

Virtual assistants are amazingly affordable assets that can drive the growth of businesses and organizations benefiting from their skills and flexibility. At Virtual Latinos, we staff a wide variety of fully bilingual spanish virtual assistants from all over the world, including Costa Rica, Peru, and Puerto Rico. With an impeccable work ethic and extensive professional backgrounds, all of our virtual assistants operate in American timezones.

To be successful, even the best virtual assistants must practice careful time management and adherence to strict deadlines. Fortunately, a number of time management tools are available that can help dedicated virtual assistants track all time spent on assignments and manage their schedules with ease. Some tools offer additional features as well, such as reports that summarize your average workload.

Popular, Effective Time Management Tools

Here are some of the most popular time tracking tools readily available to virtual assistants:

1. Clockify

Clockify is an entirely free tool that offers the ability to track your time using a timer, generate reports, and interact with other members of a team. Unlike many other free time tracking tools available, there is no limit on the number of users or projects. After your time has been tracked, Clockify also allows you to log it in an organized timesheet within the appropriate category. Billable hours can be easily exported if necessary.

2. Toggl

Toggl allows users to sign up for free in order to access their time tracking via Toggl Track. Featuring multiple modes of time tracking, including timer mode, manual mode, and calendar mode, Toggl offers a decent amount of flexibility. It also supports app integrations with many popular virtual assistant productivity apps. The free plan includes access to weekly reports. Upgrading to the paid plan unlocks additional features, including invoicing, budget planning, and billing assistance.

3. Time Doctor

While Time Doctor is a subscription tool, it does provide a 14-day free trial with no credit card required, allowing potential users to try it out before making a commitment. Time Doctor offers time tracking and payroll-related features and supports app integration for many popular virtual assistant productivity apps.

4. Hubstaff

Hubstaff is another subscription tool that offers a 14-day free trial, no credit card required. Features offered by Hubstaff include time tracking, user-friendly online timesheets with integrated billing, productivity monitoring, reporting, team scheduling, invoicing, and more. Hubstaff supports app integration with over 30 business apps.

5. WorkPuls

Workpuls is a subscription tool that allows users a 7-day free trial period. The tool is built around three core priorities: tracking, analyzing, and optimizing. This is done by offering time tracking, employee monitoring, and automatic time mapping. Features allow users to use the information collected to make improvements to their schedules, increasing productivity.

6. My Hours

My Hours is available as a free tool. The free version includes time tracking software with the ability to organize projects, track hours, and generate reports. Unlike many other free time tracking tools available, there is no limit on the number of projects, team members, or tasks. The paid version of My Hours adds the ability to handle invoicing and offers priority customer support. For those interested in the paid version, there is a 30-day free trial that includes product training.

7. Paymo

Paymo is free for individual freelancers, though it does offer a paid version for business accounts. The free version offers the ability to monitor tasks, manage clients, and track time, in addition to providing file storage. It is restricted to one user and allows for a maximum of three invoices.

8. TimeCamp

TimeCamp is a free time tracking tool aimed at increasing project profitability and productivity by generating reports. This includes unlimited projects and tasks, though the tool is restricted to a single user. There are several tiers of paid options available, which add support for app integration, export the reports, handle invoicing, approving timesheets, and more.

9. Harvest

Harvest is a tool that provides time tracking, app integrations, detailed insights and reports, invoicing abilities, and more. The free plan is fairly limited, allowing only one user and two active projects at a time. For those interested in the paid version, there is a 30-day free trial.

10. Tsheets

A completely free tracking tool Tsheets is designed with versatility in mind. In addition to time tracking, Tsheets also allows for invoicing, overtime alerts, and the creation of interactive reports and business insights. The tool supports app integrations with many popular virtual assistant productivity apps. There are several tiers of paid options available, which add the ability to manage time off, generate reports in real-time, and track project progress.

Take Advantage of Tracking Technology Today

While several of these apps offer a number of the same basic features, each is unique in terms of specific app integrations, the formatting of visual reports, and time tracking methods. Whether a virtual assistant prefers a minimalist interface when focusing on the task at hand or would benefit more from a sophisticated platform full of exciting add-ons, there’s an option for everyone. At Virtual Latinos, we encourage all of our virtual assistants to reap the benefits of these amazingly convenient, effective tools, empowering them to be even more successful at their tasks.

To learn more about Virtual Latinos and the top virtual assistant services we offer, contact us today!

Virtual Latinos Country Highlight: El Salvador

News

Find Your Ideal Virtual Admin Assistant in El Salvador

El Salvador is a tropical, mountainous country in Central America, situated between Guatemala and Honduras. It is home to diverse topography and landscapes, each with its own unique specialties and resources. While surfers flock to the southern coastline, the central plateaus are devoted to farming and the mountains to growing coffee.

A long history of geographical and cultural turmoil, combined with a fiercely warm and loyal nature, have helped shape a generation of young professionals who are diligent, resilient, and well-equipped to overcome challenges and find creative solutions to problems. Salvadorans’ virtual assistants are fully bilingual in both English and Spanish and are committed to fostering an efficient and friendly working relationship with clients. Hiring a virtual assistant from El Salvador could help you transition your business to a more culturally diverse environment.

Why Do Skilled Salvadoran Professionals Want to Work Offshore?

Whether you are looking to hire a virtual admin assistant or a marketing virtual assistant, Salvadorans are invested in this type of work for a variety of reasons.

Opportunities for Professional Growth and Cultural Exchange

Virtual assistants from El Salvador value the knowledge and skills exchanged between them and their US clients. Salvadoran virtual assistants enjoy having the opportunity to learn and adapt to a new culture and expectations. “Well, it is always a bit difficult to adapt to the culture of another country, but in general, I feel that just as I am helping them in their projects every day, they help me to grow as a professional.” Says Luis Vides, a virtual assistant from El Salvador. Vides enjoys the opportunity to learn how business is conducted in the US and adjust to new standards. “Sarah and Terry are excellent bosses. They are there to correct or teach you always in a professional and very educated way, and that is very different from how things work in my country,” says Vides.

Work-Life Balance and Sense of Independence

Working remotely offers virtual assistants the opportunity to have a flexible schedule and to work from home without diminishing their sense of personal responsibility and achievement. Peter Ayala says he enjoys working as a virtual assistant because “I feel I’m my own boss! I’m the one responsible for things to be done, and the responsibility is the same as if I was at a local work from my country.”

Opportunity to Have a Positive Impact

Salvadoran’s are not only hard-working and adaptable. They are also intensely loyal and derive satisfaction from helping your business succeed. VA Peter Ayala says that one of the best things about his work is knowing that he has positively impacted his client’s business. He says, “…my work has a real impact over my client’s business, and if they are happy with the results, I feel at ease that a good job was provided! The best part of working as a virtual assistant is that you can support clients in different areas. When you manage to have a very good relationship with the client, you can help them to improve the internal processes of the company or business,” says Vides.

Why Should You Hire a Virtual Assistant From El Salvador?

Making the move to hire a virtual assistant can benefit you or your company in many ways. VAs from El Salvador are skilled in:

  • Managing Social Media and Social Media Marketing
  • Branding and Graphic Design
  • General Digital Marketing
  • Customer Support
  • Sales & Customer Reps
  • General Administrative Tasks
  • Managing Email and Automation
  • Blogging and Writing in Spanish and English
  • Web Design

Our VAs from El Salvador have an eye for detail and take pride in delivering great work. Alex Bass / Andra Vomir explain that their virtual assistant is “… detail oriented, emotive and really careful, attentive to make sure he’s doing everything correctly, very cautious in the right way, meaning that if he’s going to be diving into something he’s not actually very sure of, he’ll be careful enough to ask for clarification before so he has everything clear about what he’s going to do.”

Terry Berglund has used multiple virtual assistants from Virtual Latinos, and described the team as being “kind and cooperative”, and “good, useful, and interesting”. Terry stated that “It has been a good experience and the VAs hired are doing ok.”

Let Virtual Latinos Help You Find Your Perfect Assistant

Choosing Virtual Latinos gives you access to the best, fully bilingual virtual assistants from Mexico, Colombia, Peru, Puerto Rico, El Salvador, and many other Latin American countries operating within the same time zones as the US. Alex Bass / Andra Vomir described their experience with Virtual Latinos as… “Awesome, It has been really easy, well organized and it saved us a lot of time, and I don’t think that we would have hired anybody if there wasn’t this process that we were just let through.”.

Whether you are looking for a virtual personal assistant, marketing virtual assistant, or just a super-efficient (virtual!) sidekick, investing in a VA could be the best decision you’ve made all week. Contact Virtual Latinos to learn more about how it works and to find the perfect virtual assistant to help you grow your business.

18 Tips to Improve Your Communication Skills With Your Clients

Tips & How To's

It is essential to have impressive communication skills with your clients in today’s data-driven business environment. Effective communication is necessary to get to the point because clients are frequently flooded with information and distractions. Virtual assistant services are a great way to ensure that your information is communicated properly and that clients are kept up to date on the details of your business transactions.

What Is the Best Tactic for Effective Communication?

When your goal is to have open and fully understood messages transmitted between your business and your clientele, hiring an affordable virtual assistant can be the key to your success. The professional assistants that Virtual Latinos offers come from countries like Peru, Ecuador, and Colombia, and are experienced in handling many tasks, including client satisfaction.

Consider These Tips To Promote Communication Skills

Whether you’re a company that has hired a virtual assistant to assist with tasks, or you’re a virtual assistant hoping to improve and strengthen relationships with your clients, effective communication and feedback is the key. Consider these tips to encourage open communication.

  1. Tailor knowledge to suit both parties.
    Your staff members who communicate with clients must be adept at customizing information to meet specific needs. Some clients prefer to get their information in simple terms and others prefer technical details. Be sure to know which are which.
  2. Make it personal.
    Most communications in the business world today are carried out digitally, but personal touches like handwritten thank you notes are a handy tool in making clients feel appreciated.
  3. Consider the tone of voice.
    When a virtual assistant speaks on the phone with a client, it is important to be interested, friendly, and involved. This makes it easier to communicate, and encourages positive feedback.
  4. Listen actively.
    Anyone who is communicating with clients needs to stay focused and not let their mind wander. They must be fully involved in the conversation to communicate effectively.
  5. Prepare for questions.
    Your clients are bound to ask questions when a virtual assistant is discussing transactions with them. Virtual assistants should anticipate what the client might ask about and have answers prepared. Also, the VA should have questions prepared beforehand.
  6. Consistency is key.
    The first communication with a client establishes the tone of the relationship and the expectations that each party will have. Keep future communications in line with the original tone so that the client doesn’t feel misled.
  7. Be concise in message and formatting.
    As a VA, it is imperative to always be clear and to the point with clients and avoid lengthy or vague communications. When sending digital messages, formatting needs to be clear and readable, with bold words highlighting key points and easy-to-read lists.
  8. Work with your marketing team.
    Anyone who is communicating with clients should be briefed on the information relevant to your marketing so that their communications are on message.
  9. Understand your clientele.
    It is vital to interview new clients and gain an understanding of their needs and goals so that your company’s communication is always focused on their satisfaction.
  10. Make sure messages are easy to comprehend.
    Try to save your clients’ time by providing any information they may need to understand the topic. Sending links in emails and key points to keep in mind before a meeting are ideal ways to accomplish this. Don’t be afraid to ask questions. It is better to seek clarification to show that you are engaged, and dedicated to completing the tasks to the clients satisfaction.
  11. Always be polite.
    It is vital to make your client feel appreciated. Simple courtesies like saying “please” and “thank you” go a long way in keeping things cordial.
  12. Emphasize your brand.
    Whenever an employee interacts with a client, they must use wordage focused on your company’s mission and style. Consider essential words like “trustworthy,” “cutting-edge,” “industry-leading,” and “reliable.”
  13. Use the right apps.
    It is always important to remember that although we live in a digital world, some clients are more computer savvy than others. Determine which apps will be most beneficial to your relationship.
  14. Be professional, but relatable.
    Communicating in terms that make a client feel comfortable effectively establishes a human connection and forges a good working relationship.
  15. Don’t leave them hanging.
    Following up with clients promptly helps close the loop on communications and lets the client know that you follow through. Report back on the job status so everyone is on the same page.
  16. Ask for feedback.
    Open communication is the key to success in a business relationship. A virtual assistant should ask for feedback, and be open to any improvements or changes the client suggests.
  17. Be Transparent.
    Communicating what to expect will ensure both parties are up to date and on the same page about all expectations. Discuss timelines, tasks, and outcomes ahead of time to avoid surprises or miscommunication.
  18. Track Performance.
    If you set goals and expectations, it is important to stay on top of them. Give feedback to your virtual assistant, and let them know how well they are performing, or what areas could be addressed to improve.

Trust and communication are the keys to a successful working relationship. When you need a virtual assistant agency that can meet all your needs and provide you with a virtual staff member who can communicate effectively, call on Virtual Latinos, (619) 317-1198. Our experienced personal assistants can help your business grow by taking tedious jobs like scheduling off your hands and freeing up time for the staff to focus on their priorities.

Virtual Assistants: The Key to Customer Service Success

Hiring

The daily routine of running a business can be very overwhelming. When you don’t have the proper support to allow you to run things efficiently, you lose track of items in your inbox, end up late for meetings, and see your level of customer service fall below your standards. If you find that you are facing these issues, it is time to consider hiring a virtual assistant. You will see a difference right away in your productivity, but more importantly, your customers will be more satisfied.

How Can a Virtual Assistant Help You Improve Customer Service?

When you want to hire a virtual assistant to improve your customer service, it is essential to consider the skill set you are looking for in your virtual support professional. Virtual assistants are experienced professionals who can take care of tasks ranging from handling the phones to paralegal assistance and project management. Here are a few benefits our clients find when they hire a virtual assistant.

External Communication Point

If you run into problems at the office or things become backed up to the point that you miss calls, a virtual assistant gives your customers another point of contact. Even if they are only able to leave a message, they will be happy to have gotten an answer.

Paperwork Organization

When you are forging new client relationships, there is always a great deal of documentation and paperwork such as contracts and proposals to track. A virtual assistant can distribute all your paperwork and gather it promptly to keep things running efficiently.

Invoicing

A virtual assistant can stay on top of your invoicing and reconciliations so that you can reach out to clients promptly and resolve any issues.

Client Relations

Virtual assistants can reach out to your clients when you are stuck in a meeting or running late, can reschedule appointments, even meet with your clients’ assistants to compare notes and ensure that you are on the same track with meetings and project plans. Your virtual assistant can also keep your client details up to date in your customer relationship management software (CRM).

Additional Point of Contact

When you hire a latino virtual assistant, you give your clientele another way to reach out with questions and concerns when you are busy. They can offer assistance with topics they are familiar with or get the client in contact with you if it is necessary. They are also able to keep track of your social media and email accounts so that urgent issues are addressed promptly.

Is a Virtual Assistant Necessary When Other Staff Can Do the Work?

Employers often don’t realize that their employees’ productivity is stifled because they feel overworked. As a business grows, many staff members take on additional hours to get their work done, but they have trouble focusing on their tasks because the overtime becomes overwhelming. The issue at hand is that most times, employees will not tell their employer that they feel overworked, so the cycle continues. Hiring a virtual assistant is a great way to stay ahead of the game, keep your employees happy, and help everyone be more productive. On top of that, you are more likely to keep your valued staff when they feel like their workload is less, and that is vital to keeping your business consistent and your customers happy.

What Is the First Step When You Hire a Virtual Assistant?

When you decide on a virtual assistant that you wish to hire, you should send them a letter that lays out what you expect from them and what their duties will be. They should sign off on the letter as an agreement to the conditions of their employment with your company. You can tailor the letter to your specific needs, but here are a few details you should be sure to include:

  • Note that they must be in a quiet place, free from distractions if they will be answering phone calls for your business.
  • Know the bandwidth necessary to access your internal systems, and inform them that they must have the internet strength to accommodate your systems.
  • Inform them that you must be able to contact them during the agreed time frame that they will be working each day.
  • Inform your new employee that work attendance is mandatory during their scheduled hours, and that missing work may result in a warning call.
  • Discuss the possibility that your virtual assistant’s power may go out, or they could lose internet access, and how this will be handled should it occur.

If you seek a virtual assistant to improve your company productivity, be sure to reach out to Virtual Latinos today at (610) 317-1198. Our virtual assistants from countries like Costa Rica, El Salvador, Honduras, and Guatemala can be a great addition to your team.

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