Project Details

$7.00 Per Hour
40 Hours Per Week
12+ Months Duration


Personal Injury Law Firm: Client Liaison

Reports To: The Client Liaison position reports directly to the Operations Manager

Job Overview: The Client Liaison position is responsible for managing the firm’s reputation with clients to ensure all business operating needs are met. The Client Liaison will be customer service focused to provide the best possible interaction between the Firm and the client.

Responsibilities and Duties:
• Work directly with two attorneys and legal assistants as the primary contact point for clients
• Receive and respond to internal and external client requests within established timelines while working closely with internal departments to identify solutions as they arise or as requested by the client
• Manage the schedule of two attorneys and paralegals, including appointment confirmations
• Respond to client requests regarding status of their case
• Proactively send updates to clients regarding the status of their case
• Ensure clients always receive the best customer service
• Obtain require documents from the client and others
• Draft and send letters – checking for proper grammar and spelling
• Correspond with opposing parties, medical providers, and insurance companies
• Build and cultivate professional client relationships
• Various other related task and administrative duties as they rise

• Case Management software experience preferred (Needles)
• Experience working in a fast-paced environment
• Good time management and ability to multi-task
• Bilingual (Spanish to English)
• 1-year experience working in a personal injury law firm preferred

Key Performance Indicators:
• All messages must be managed and responded to in no more than 10 days after receipt (Firm KPI)
• No more than 2 substantiated complains either internal or external (Firm KPI)
• No more than 2 missed scheduling tasks per quarter
• Client updates are sent no more than 5 days past their scheduled due date

Job Type: Full-time

Proposals (6)

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