Project Details

This project is in development.
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$10.00 Per Hour
10 Hours Per Week
Not sure Yet Duration

 

Part-time Virtual Assistant for Property Management Company

Dear Virtual Latinos,

We’re looking to hire 1 VA in the next 7 days through this job that the Virtual Latinos Agency is publishing on behalf of a new client.

Client & Short Job Description:
The client owns a Property Management company in Washington and is looking for a virtual assistant who can help him manage a list of various tasks. He is very busy and needs a lot of help with a list of tasks, specifically coordinating the maintenance of the properties, organizing files, customer support, and other related tasks.

The client is ideally looking for a VA who has previous experience with property management (but not mandatory) and has great English skills. See more “Ideal qualifications” below.

 

Property Management Software client uses:
– Freshdesk for Ticketing/Support system (All other tickets/help via email, etc)
– eFileCabinet – https://www.efilecabinet.com/
– PropertyWare – https://www.propertyware.com/ Managing list of properties
– PropertyMeld – https://www.propertymeld.com/ – Maintenance request, the client uses this to submit maintenance requests.

 

Tasks required for the job

1. Maintenance Coordinator
– Maintenance team comes in to fix things for tenants
– The Maintenance crew needs to be found, sent to the tenant, get a quote,
– Then visit the house, find the problem and add images/info/details into the system (via PropertyMeld)
– The client automatically approve $400 or less/request from the tenant
– The VA needs to assign each maintenance request to a specific vendor/contractor
– Determine what is an emergency and what’s not, and give priority to the emergency
– This would represent about 1 hour a day of work

2. Organize Digital Files
– The client will provide examples of how to upload/organize files
– The VA should re-organize files based on communities or building, or by year, etc
– The client will give guidance but will expect the VA to provide their own ideas/feedback on how to do this best, how to manage files, folders, etc.

3. Data Entry
– Entering new tenants/owners of properties for rent or sold/purchase
– Finding key info about each new tenant/owner
– This all goes into PropertyWare (see list of software used by the client)
– PropertyWare syncs with eFileCabinet, to ensure that when tenants send documents to the company, the VA uploads them into one system, rather than 2.

4.Customer Support
– Reply to emails & phone calls
– Picking up the phone, talking to anyone who needs help
– The client uses Freshdesk to manage all email related tasks/requests for support, questions, etc
– The client has a VOIP phone with Comcast company, which can be accessed through the computer
– Includes talking to people who are mainly existing clients/tenants
– VA should be confident and feel comfortable talking on the phone in English

5.Notify owners & tenants of renewals
– This is usually done by email and/or phone calls
– Follow up as necessary with tenants to ensure they sign the new renewals online
– The client has templates of all the required docs.

 

Required qualifications:
– Great English verbal skills, a VA that’s easy to understand over the phone
– Must be very organized and used to collecting data and organizing it digitally
– Must feel comfortable working with different and new software

Work Details:
– Schedule:  2 five hours shifts. Starting at 10 am PST (Flexible schedule, starting 2 days a week)
– Hours: 10 hours/week (potentially 20 hours)
– Pay: $8-10/hr
———

Interested in applying for the job? READ THIS CAREFULLY:

Please apply through this Virtual Latinos platform, and include:
1) 1-2 short paragraphs introducing yourself, where you’re from, what you studied, and general work experience, and explaining why you believe you meet the requirements of attitude and skills?

2) Provide us with specific details of your past experience and skills related to each of the 4 tasks categories mentioned above. The format of this section should look like this:

Main Job Tasks Experience:
1. First task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples

2. Second task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples

3. Thrid task category… etc (as many categories as applicable)
——–
IMPORTANT NOTE: 40-50% of applicants do NOT read the instructions and send very poor proposals. If your proposal is one of those it WILL BE IGNORED.

Watch this video on how to create a GOOD PROPOSAL

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