Part-time (FT Availability) Sales Rep VA for Virtual Latinos
Dear Virtual Latinos,
We’re looking to hire 1 VA through this job post to add a great team member to our Sales Team.
Client & Short Job Description:
Do you want to be part of the Virtual Latinos team and help our mission of helping American businesses find great pre-vetted Virtual Assistants from Latin America to help them grow their company?
As an existing member of Virtual Latinos, we believe you already know who we are, so make sure to make all the research you can about our company to be ready for your interview 🙂
Our CEO Jaime has been wearing too many hats and has progressively let go of different tasks as the company and team grow, and now is finally time to delegate the Business Development & Sales Role.
The Business Development, Sales & Outreach VA will be part of the Virtual Latinos sales team and will help talk to, qualify and discuss potential opportunities to work with new leads interested in hiring a virtual assistant from our community. The VA will be working under the supervision of the Sales Manager and the CEO.
We’re looking for a candidate who’s got above excellent English speaking skills, who can quickly and easily talk on the phone, and is VERY confident while speaking in English. See more “Ideal Requirements” below.
Job Highlights: Why should you apply?
– Join the Virtual Latinos Team 🥳
– Opportunity to contribute to the growth of this amazing community
– Opportunity to help American businesses learn about our Latin American talent
– Opportunity to connect great professionals with American businesses
– Opportunity to earn commissions
DEADLINE TO APPLY: You must apply by Wednesday, July 28, at 11:30 PM PT. Our team will set up interviews for the selected candidates for Friday, July 30, 2021.
Tasks required for the job
1. Warm Calling Existing Leads (Outbound)
– Call new leads for scheduled or unscheduled Sales Quick Calls
– Explain how VL works, following our detailed SOP on how to talk with new leads during the initial 15-20 min call, in which the client learns about how it all works, and is directly explained the benefits of working with our VAs, with our VL community, about the specific details of pricing, billing, and much more.
– Training will be provided for how to perform these quick calls, yet, the VA must already have experience speaking on the phone in English, with the purpose of helping customers.
2. Follow-up with Leads & Clients Interviewed
– The VA will be responsible for checking VL’s CRM system, and ensure that all tasks assigned to him/her are taken care of. Most of these are about following up with leads
– This will also include following-up to send emails and SMS to clients or leads to ensure they reply back
– Following up is about making sure we can convert leads into clients, and reminding them we’re here when they’re ready to hire. Statistically, following up is proven to help increase sales
– Additionally, even clients who already chose to hire and talk to Jaime for a 45 min client interview, sometimes forget to reply to our “confirmation” email to begin the recruitment process, without the confirmation and deposit, we can’t start. The VA’s job will be to ensure every client interview does eventually reply, confirm and pay the deposit
3. Manage & Schedule Meetings
– Most of our sales team meetings are scheduled via an automated booking system called Book Like a Boss, yet sometimes some people want to book outside the times shown on the booking system
– When this occurs, the VA will be in charge of checking his own calendar, or our team’s, checking if for availability, and manually adding appointments/meetings into the appropriate Google Calendar
– The appointments, as needed, should include adding the info for a Zoom call if the appointment will be through live video. Jaime or someone from our sales team will provide access a Zoom’s paid account, so the VA can schedule the event through Zoom as well, then copy/paste the info into Google calendar
– The VA will also be in charge of fully managing, updating, and using the Book Like a Boss system, including ensuring that it all works smoothly with Zapier.com’s integrations, to ensure that once someone books a call, this triggers automation to either send a client an email, etc.
4. Sales Support and Contacts Management in CRM
– This involves taking care of all requests sent by existing clients or leads via email, live chat, or over the phone/SMS as needed
– As needed, the VA will need to ensure new leads go through our entire process, from the initial quick call, all the way to the onboarding sessions with our customer success team, all the way to the customer feedback calls,
– The VA will need to “own” the relationship with each and every one of the new clients they work with, and be an available resource the client can count on in case they’re interested in asking any questions about new potential hires, general questions, etc. The VA will act in some type of “account manager” role to provide customer support to our clients, even though we have a dedicated customer success team to manage most initial inquiries or issues.
– The goal is for the VA to fully be responsible that our clients go through the entire customer experience process, and have everything they need to be successful, and long-term clients.
– The VA must take notes during every call with a lead or client, and must then add a note to CRM
– Reply to client emails and answer the most common requests, questions, etc.
– Forward any emails to other team members who may be responsible for completing the task requested for the job. Such as sending to the accounting team for items related to adding VA work hours, assigning bonuses, etc.
– Data Entry intro CRM, involved making sure all the client/lead info is correct in the CRM, the contact is correctly tagged, and updated tags as needed. For example, when a lead becomes a client, you need to remove a specific tag (such as “lead”) and add the “customer” tag
5. Upsell to Existing Clients
– As necessary, the VA will be responsible for following up with existing clients, to see if they need more help, or if they might be interested in potentially hiring another VA
– As the company grows, there may be other secondary services we’ll be able to offer clients, which will help generate additional income streams. These services may include training programs, software, or additional marketing/sales services as one-time offers, or recurring services.
– The point of this task, it to understand the VA’s ability to help upsell additional services to clients
6. General Business Development
– The VA will be asked by Jaime to help with other random, business development tasks
– These tasks are all about helping the sales team free up more time, so he can focus on selling
– The VA should ALWAYS be proactive and always think creatively on how he/she can help the sales team. The VA will be expected to provide new ideas, recommendations and to QUESTION and challenge our regular way of working, spending time on X tasks, etc.
– More than just a regular VA, the ideal VA should feel as if VL is his/her own company and a true member of our VL family who wants to help both clients and VAs.
– The VA should act and think proactively and creatively to always find ways to continue to help VL
All of our Virtual Latinos VAs must first have these 10 basic qualifications (click to read). Please review this first.
We are also looking for these requirements:
– MOST Important, someone who is hungry to learn and has a GREAT attitude. Our CEO usually prefers to hire people based on attitude, more than based on skills. Skills and experience would be a great plus, and if a VA has at least 50% of the experience required, the VA should apply.
– Must be a candidate with the highest English test score of C2 or C1 with proven excellent written and spoken English skills
– You must have a reliable connection and energy source. Your Internet speed should be of a minimum of 5Mbps but ideally up to 10-20 or more Mbps
– Must be available to work full-time, and have no other jobs at this time
– Looking for someone who already has professional work experience, ideally with a background in client-facing jobs.
– Must be willing to put in extra work to learn about VL, Jaime, and what our CEO is all about before, while, and after being hired.
– Someone who is a multi-tasker, and who can be a self-starter, has initiative and will make “things happen”, without the client telling them what to do
– The VA should be mature, professional, but friendly, and easy to work with.
– Is interested in building a close relationship with our CEO, and is eager to learn more about the positives and negatives of working with him, ideally the candidate will know this in advance if they research him prior to applying
– Looking for a very technology-savvy VA, who can “figure out” software easily, fast, and/or can self-teach whatever is needed to learn how a system works.
– Must be a self-starter, who is proactive, creative, and really can think outside the box, while at the same time is ok with taking orders and can be told what to do when things need to get done
– SUPER organized and detailed oriented, our CEO is VERY very detail-oriented and expects the ideal candidate to be so as well. This means someone who “read everything” with patience, detail to ensure he/she will follow/do everything correctly the first time.
-Ideally, it should be someone that is super trainable, wants to learn, and will put in the extra time/effort to go the extra mile to show that he wants to not just help, but help + more
– The ideal candidate must have experience in providing customer and sales support in English.
– Experience in B2B sales will be highly preferred, but not required. It would be a plus if you have previous experience working with B2B companies, and experience in helping clients, rather than selling – one who can be a consultant to help clients learn what they really need. Most clients don’t really know exactly what they need and look to our company as the experts to help guide them through the process of hiring a VA.
– The ideal VA must show to be someone we can trust that can be perceived as knowledgeable, empathetic, and very interested in our client’s long-term success, rather than to close a quick sale. VL is ALL about building high-quality relationships between Clients and VAs, and thus this person’s role is an essential part of building the first steps of this relationship.
A) Communication & Language
– Must be able to communicate clearly and effectively, English must be proficient and fluent, not robotic.
– The VA should have total fluency and not have to think of what to say, words should come out very naturally but no need to have a native accent in addition to advanced writing skills and vocabulary
– Must have a great memory, be able to remember clients, and/or follow scripts.
– Must be ok with speaking on the phone for long periods and be pleasant on the phone
– Great phone personality, be able to be stern and to handle objections and answer any questions.; Great customer service skills. Must be super friendly and personable on the phone.
B) Creativity & Proactiveness
– Self-starter, proactive and innovative.;
– Go-getter and/or entrepreneurial attitude.;
– Should be “coachable”, willing to learn new skills, and can follow directions.;
– Not afraid to ask questions, know when to ask for help when needed.;
– Take ownership, have a great attitude to get things done.
C) People & Relationship
– Easy to speak with and a good listener.;
– Supportive, and always be willing to help.;
– Great customer skills. Really good with people and friendly.;
– Outgoing person, able to communicate and interact with a variety of people.;
– Someone that is open to feedback without being offended, willing to make mistakes, and be ok when the company tells them how to improve.
D) Work Load & Stress Management
– Able to get things done, and have a positive attitude to do things.;
– Must be extremely organized and detail-oriented.;
– Comfortable with a fast-paced and changing environment.;
– Great note-taking and notation skills (in writing by hand and/or on the computer).;
– Should be very hard-working, comfortable with having a lot to do all the time.
E) Technology & Software
– Experience in managing tasks or project management tools.;
– Should have experience using a CRM like Salesforce or other.; Google Sheets’s experience and understanding.
-Schedule: Flexible, but 4 hours/day to start, between 8 am and 5 pm Pacific time
-Hours: 20 hours/week to start, with full-time within first 3 months, if qualified
– Pay: $6/hr + Bonuses. With a training plan, the rate can increase by up to $2.50 extra/hour, for up to $8.50/hr.
For leads provided by VL:
– 1-15 converted leads/month: $0
– 16-30+ converted leads/month: $15/paid client
For new leads generated by VA:
– 1-15 converted leads/month: $15/paid client
– 16-30 converted leads/month: $20/paid client
– 31-45 converted leads/month: $30/paid client
– 46+ converted leads/month: $50/paid client
Interested in applying for the job? READ THIS CAREFULLY:
Make sure you have signed the acknowledgment form (click on the link), before submitting your proposal. You should have signed it before being an official VL member, if you haven’t, go ahead and do it now. We won’t schedule interviews with VAs that haven’t signed the form.
Important Communication Info:
If you are interested in applying to this position, make sure you are active on Telegram. It is the only means of communication between the Recruitment team in Virtual Latinos and the assistants to be called for an interview. Make sure you receive the good news! If you haven’t already, fill out this form to make sure we have a record of your Telegram username.
If you are not active on Telegram, your proposal will be dismissed.
How to send a good proposal?
Please apply through this Virtual Latinos platform, and include:
1) 1-2 short paragraphs introducing yourself, where you’re from, what you studied, and general work experience, and explaining why you believe you meet the requirements of attitude and skills?
2) Provide us with specific details of your past experience and skills related to each of the task categories mentioned above. The format of this section should look like this:
Main Job Tasks Experience:
1. First task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples
2. Second task category name from above goes here
– I do/don’t have any experience with follow-up up with leads, for X amount of years while working with X company
– The types of tasks I’ve done while using X system for managing leads and potential clients include: Give examples
– Additional details
– Additional examples
3. Third task category…..
_ _ _
IMPORTANT INFORMATION – When writing your proposal:
–Please don’t write about two or more tasks together in the same paragraph/section, do not merge tasks. Provide details of each task independently even when you think they are related somehow. If you don’t have experience in any of them, please talk about any related/similar experience, you may also add that you are eager/willing to learn, etc.
–Please keep in mind that your proposal must be based on the TASKS, instead of the Requirements. You may fully cover the Requirements list as an additional section after what you write in the Introduction, but your proposal should always explain your experience in the tasks. Watch the video for reference.
–Please be advised that if you recurrently send proposals in the incorrect format after being given feedback from any of the VL team members, we WILL SUSPEND your account and hide your profile.
IMPORTANT NOTE: 40-50% of applicants do NOT read the instructions and send very poor proposals. If your proposal is one of those it WILL BE IGNORED.