Dear Virtual Latinos,
We’re looking to hire 1 VA through this job that the Virtual Latinos Agency is publishing on behalf of an existing client.
Client & Short Job Description:
The company is an immigration law firm and has a team of 11 people in its office. They help with getting new people to legally come to the USA, including green cards, citizenship, work permits, detainees, and other types of visas. They are located in Austin, Texas. The firm has been around for 15 years.
The client is looking for a highly professional VA with great communication and organizational skills. They are currently working with 3 VAs from Virtual Latinos.
Job Highlights: Why should you apply?
– Opportunity to work with a firm with vast experience in their field
– Opportunity to support clients in their various processes
– Great working environment
DEADLINE TO APPLY: You must apply by Tuesday, June 22nd, at 11:30 PM PT. Our team will set up interviews for the selected candidates for Thursday, June 24th, 2021.
Tasks required for the job
1. Gather Client’s Information
– The VA will be in charge of gathering information from the customer over the phone and email.
– Usually, it’s biographical information, which includes info about their customer’s last 5 years of places they lived, and where they worked.
– All their basic info such as their name, family’s name, relatives’ names, etc.
– All of this information is saved into an online form, using this web-based system: https://intranet.infotems.com/ it’s a case management system.
– The VA must request all the info from the customers, as the customer can’t fill this out directly into the system.
– Each of the legal assistants that are part of this law firm has their own different ways to gather information, so the VA will be asked to pair-up and work with one of their legal assistants in order to help that assistant and learn from them.
2. Gather Customer Testimonies & Stories (Affidavit)
NOTE: An affidavit is a written statement of fact that is voluntarily made by an affiant or deponent under an oath or affirmation which is administered by a person who is authorized to do so by law.
– The VA will be in charge of talking with the customer over the phone and will ask them to get their “declaration”, which is usually a customer’s VERY personal details and information.
– The conversation is never recorded, it’s typed up while being on the phone taking the declaration from the customer.
– On average this call can take between 1 to 2 hours, as the VA will need to FULLY understand each customer’s specific situations, stories, and challenges.
– Once the declaration is all typed up by the VA, the lawyer will review it all in detail. It’s then sent to the customer, so the customer approves that it’s all correct, truthful, and can then sign-it as real.
– Generally, the signing of the documents is done in person.
– The VA will need to do many affidavits based on how many new/existing clients need this.
– Translations for birth certificates and other documents, such as translating a birth certificate from Mexico (or other countries) and translating it into English.
– Does NOT need to be a legal translator.
– This part of the job is small, it depends on each case. Some clients have more docs than others, but generally speaking there is NOT too many things to translate.
4. Research and contact Government Agencies
– The VA would need to go into government websites and research documents such as criminal records, or others to get info pertaining to the client’s case.
– It may include also researching other websites, or government agencies for additional information as needed.
– As needed, the VA will need to pick up the phone and call the government agency to request more information.
– The VA will need to know the Alien registration number, and specific client information in order to know what to request.
– When calling, the agency sends this information by email. There is always a cost for obtaining this data/info, so the VA would need to then pay for these documents.
– The VA will need to research which is the correct agency they need to contact, as they don’t always know from which city/state the records need to be requested from.
– The VA will NOT call government agencies outside the USA, in these cases, each customer needs to request their own documents from their own countries.
5. Prepare Case Indexes
– The Index is basically the main “Case”, which includes all the reports, statements, and affidavit, and create this “Case”.
– This is a physical book with 15-20 chapters, including a big index that shows everything that’s included in the case. This book is first put together digitally, and then it’s printed out once it’s all reviewed and finalized.
– The Case includes literally everything related to each customer case.
– The legal assistant who would work with the VA will provide instructions and training on how the VA will help to put the Case together.
All of our Virtual Latinos VAs must first have these 10 basic qualifications (click to read). Please review this first.
This client is also looking for these requirements:
– Looking for a VA who knows the terminology of immigration services, and lawyers. BUT NOT a requirement, they can just learn fast on their own either on the job or before they start to work so they can learn.
– A VA knows about how to prepare an AFFIDAVIT over the phone, or prepare a case index is ideal.
– The MOST Important thing is someone who is VERY professional, very organized, and has excellent communication skills.
– Must be bilingual, in English and Spanish, as they’ll have to talk and write in both languages.
– Looking for someone that’s VERY willing to learn new things, and can learn fast.
– If someone has a background in law or immigration that’s great, but NOT required.
– Schedule: 9 am-1 pm to start, Central Time.
– Hours: To start 20hrs/week to become 40hrs/week (FT) after 4-6 weeks of training. ONLY looking for VAs with Full-time availability.