Project Details

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$5.00 Per Hour
40 Hours Per Week
12+ Months Duration

 

Hiring 2 Full-time Virtual Assistants for Interpreters Company

Dear Virtual Latinos,

We’re looking to hire 2 VAs in the next 7 days through this job that the Virtual Latinos Agency is publishing on behalf of a new client.

Client & Short Job Description:
The client owns an interpreters company in San Diego, CA and is looking for two full-time virtual assistants who can help manage various back-office and staff support tasks. The client owns an agency that places live interpreters in San Diego, Orange and Los Angeles counties in California, in places where they are needed such as hospitals, law offices, courts, and other businesses where a Spanish/English live human translator is needed in order to translate for someone who doesn’t speak Spanish, or other languages into English.

The client is looking for 1 or 2 great virtual assistants who can be great multi-taskers, can work under pressure, and have experience with customer support. This job involves answering the phone, making calls, helping the client’s customers and staff (translators) and coordinate work with the in-person staff that the company already has in their in-house San Diego, California offices. These new VAs will work in conjunction with the existing team to help take off some off their workload, so the existing staff can focus on other tasks they need to do.

DEADLINE TO APPLY: You must apply by Sunday, Jan 19 at 11pm PT. Our team will set up interviews for the selected candidates for Jan 21, 2020.

 

Tasks required for the job

1. Customer & Team Phone Support (95% of the work)
– The VA will be in charge of answering the phone, and helping the company’s internal staff (interpreters), by solving issues related to scheduling and appointments they have been assigned to show up to for work (but some issues usually come up, so the interpreters call the office – where the VA will answer – asking for help).
— NOTE: This job does NOT require doing cold-calling, these calls are mostly with the company’s internal community of independent interpreters
– Part of the day-to-day work involves logging into the client’s Google Calendar, figuring out which customer hired the interpreter who is calling for help, and then  calling the customer/company who requested the Interpreter. The VA will need to provide the info about the issue happening (Such as they can’t find where to show up, they person who needs interpreting is not on time, or whatever the problem/issue is).
– The VA is then told by the company who needed the interpreter, whether the Interpreter needs to stay until they find the person they need to work with (To do the interpreting), or if not, to authorize the interpreter to go back home and forget about the appointment
– The VA MUST take GREAT notes of everything that happens on every case/call that happens.
– If notes are missing, there will be problems with billing/paying the interpreter, so this job requires Excellent note-taking abilities and being able to type fast (At least 35 words per minute). NOTES are SUPER important in order for the client to “Charge” his customers for the Interpreters that the company provides.
– The notes must be written down on the Google calendar, including time someone called, detailed notes of what happened (Client didn’t show up, or Interpreter couldn’t do his job, etc….whatever the notes or)
– The client gets LOTS of calls in the office, and that’s the reason we’re seeking to hire 2 VAs for full-time work.
– The VA must know how to multi-task, as he may get lots of calls at once (then must solve them, while he/she takes other calls), and then calls back/follows-up with the Interpreters and/or the company’s client
– The company works with various clients, who each manage their own scheduling/appointments systems, so they’ll need to make notes of everything with the company’s internal system and Google, as well as with their clients’ system as well.
– Each VA will need to take care and manage around at least 20-40 calls/cases/day

2. Appointments Setting & Management (Later on, 5% of the work for now)
– These tasks are NOT required to get started, but after a few months you will likely help the client also with the following:
– Scheduling and managing appointments for the Interpreters
– This includes contacting interpreters, checking their availability, and then inputting/creating appointments in BOTH the company’s calendar (Google Calendar) as well as on their client’s appointments/calendar systems.
– Prior experience using a CRM, or scheduling system is a great plus, but not required. Today, the client does most of the work in Excel, which is not very efficient

 

Required qualifications:
– Excellent English writing and verbal skills, as well as Excellent Spanish verbal skills
– Great skills when speaking over the phone, and easy to understand in English
– Someone who is very well educated, knows how to act professionally on the phone, is respectful to others and easy to speak with (please provide examples)
– Seeking a VA who has patience when talking to people (many people call while mad, frustrated, or desperate).
– VA must know how to take notes fast while being on the phone and doing various tasks at once.
– A multitasker who knows how to work under pressure (please provide examples)
– Must be very organized and used to collecting data and organizing it digitally (In appointments system, CRM, Excel and/or google calendar)
– Must feel comfortable working with different and new software
– Is efficient in working, as the client has lots of calls/day, so they need someone that works fast (please provide examples)
– A long-term team member, not someone for short term
– They need a VA that’s really part of the team, a REAL team player
– Someone who wants to build their career, and be working for at least 12+ months

 

Work Details:
– Schedule: One VA will take a shift from 8am to 5pm, the other  9am to 6pm (1-hour lunch break) Pacific time, California
— One of the 2 VAs must be also willing to work Saturdays 8am to 12 noon Pacific time, California
– Hours: 40+ hours/week (Full-time)
– Payment offered: $5/hr

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Interested in applying for the job? READ THIS CAREFULLY:

Please apply through this Virtual Latinos platform, and include:
1) 1-2 short paragraphs introducing yourself, where you’re from, what you studied, and general work experience, and explaining why you believe you meet the requirements of attitude and skills?

2) Provide us with specific details of your past experience and skills related to each of the 4 tasks categories mentioned above. The format of this section should look like this:

Main Job Tasks Experience:
1. First task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples

2. Second task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples

3. Thrid task category… etc (as many categories as applicable)
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IMPORTANT NOTE: 40-50% of applicants do NOT read the instructions and send very poor proposals. If your proposal is one of those it WILL BE IGNORED.

Watch this video on how to create a GOOD PROPOSAL

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