We’re looking to hire 1 VA through this job that the Virtual Latinos Agency is publishing on behalf of an existing client.
Client & Short Job Description:
Immigration Law Firm based in San Diego, California with a mission to help unite families and defend immigrants to reach their dream. The main attorney stated that the firm is built with core values such as integrity and empathy. With their core values set in place, their mission is to be problem solvers by providing the most viable solutions to their clients. The attorney explained they provide 2 types of services. The first one is called “Emergency Services” which covers situations such as detained immigrants or deportations. The second one is called “Planned Services” which are family-based cases, humanitarian causes, and victims of criminal activities. The majority of the clients, about 96%, are Spanish-speaking, mainly Latinos. This law firm has a great team of professionals and they are growing and seeking to grow through integrating remote professionals.
Job Highlights: Why should you apply?
– Join a client that has Virtual Latinos VAs on staff.
– Opportunity to help fellow Latinos with their legal matters.
– Ideal for VAs with great administrative and translation skills.
DEADLINE TO APPLY: You must apply by Wednesday, December 1st at 11:30 pm PT. Our team will set up interviews for the selected candidates for Friday, December 3rd, 2021.
Tasks required for the job
1. Gather Customer Testimonies & Stories (Affidavit)
– Talk with customers over the phone and ask them to get their “declaration”
– Type the information while being on the phone taking the declaration from the customer
– Understand each customer’s specific situations, stories, and challenges
2. Client Communication, Support & Follow-ups
– Answer simple questions if a client calls and asks for an update about a case, court dates, etc.
– If the client asks a law-related question, take a message and/or forward the question to the right paralegal or attorney
– Follow up with clients to make sure the law firm has all the necessary documents, info, and details they need to build their case and submit it to court
– When clients need to make payments, the VA would need to make sure clients pay their bills
– Write monthly letters to clients with a general update on their case
– Take credit card payments over the phone
3. Gathering Clients Info & Obtaining Documents
– Gather information from customers over the phone and email
– Get all their basic info such as their name, family’s name, relatives’ names, etc.
– Gather info about their customer’s last 5 years of places they lived, and where they worked.
– Enter all the information into the proper case management system or CRM
4. Review & Check Client Information
– Review all documents and info submitted by clients through the online form they initially complete
– Make sure that clients provide an electronic signature, in order to hire the law firm for their services
– Connect with the clients over the phone, email, and/or Zoom (video call) to review information
– Gather and review various documents, and organize them as needed for each client’s case
– Once the intake of each client’s story is done, write one-page summaries of the client’s case
5. Follow-up with Clients
– VA must constantly follow up with clients to make sure the law firm has all the necessary documents, info, and details they need to build their case and submit it to court.
– VA must follow up over the phone, text message, email, Whatsapp, or whatever is necessary to get the info they need from each client. This may include booking calls and/or appointments with clients, adding them to a calendar, AND then again following up to make clients shows up
6. Translations
– Translations for birth certificates and other documents
– Translations of various documents from Spanish to English
– Translations of client’s conversations or declarations into English
Cover Letter (must include this in your proposal):
Please send a cover letter introducing yourself in English, explaining your experience, why you want this job, and why you think the client should select you. Make sure the letter is well written, as this letter will determine if you have the English skills for the position.
Requirements:
All of our Virtual Latinos VAs must first have these 10 basic qualifications (click to read). Please review this first.
Ideal Requirements
A) Communication & Language
Excellent written English and Spanish skills. Must be able to draft and send emails and messages to clients.; Excellent verbal English and Spanish skills. Must be able to communicate clearly and effectively. The VA should have total fluency and not have to think of what to say, words should come out very naturally but no need to have a native accent in addition to advanced writing skills and vocabulary.; Great phone personality, be able to be stern and to handle objections, and answer any questions.; Have great “emotional intelligence”, who can understand each customer’s situation.; Super empathetic, energetic, and understand the client’s need.
B) Creativity & Proactiveness
Should be “coachable”, willing to learn new skills, and can follow directions.; Someone who can work independently, resourceful to find things on their own.; Take ownership, have a great attitude to get things done.; Must know how to propose solutions to problems and be super helpful.
C) People & Relationship
Easy to speak with and a good listener.; Great customer skills. Really good with people and friendly.; High Interpersonal skills positive and with a good sense of humor.; Outgoing person able to communicate and interact with a variety of people.
D) Work Load & Stress Management
Able to get things done, and have a positive attitude to do things.; Great note-taking and notation skills (in writing by hand and/or on the computer).; Great multi-tasker, able to prioritize, and have great time management skills.
E) Technology & Software
Must have experience with documents management on Google Drive/ Dropbox.; Should have experience with Microsoft Excel and the overall Microsoft Office.
F) Industry Specific – General Law
Comfortable with talking to clients and listening to their stories.; Empathetic, and zero-judgmental.; Must have “thick skin” and be OK with talking about hard subject matters.
Work Details:
– Schedule: Monday to Friday starting at 10 am PT ( (maybe some sporadic Saturdays in the morning)
– Hours: 31 hours/week and will become 40 hrs/week in the future
