Dear Virtual Latinos,
We’re looking to hire 1 VA through this job that the Virtual Latinos Agency is publishing on behalf of an existing client.
Client & Short Job Description:
The client owns a personal injury law firm in Austin, Texas, the law firm takes care of individuals to get assistance on an injury claim (accident usually), such as a motor vehicle accident, work accident/injury, etc looking for an attorney/lawyer to help them.
The Client needs a VA to get details from inbound calls from people looking for help. The VA’s role will include getting info from that individual to understand exactly what happened in the claim/accident. Once the client decides to hire the law firm, the VA will send an agreement to sign digitally (online, Docusign).
Job Highlights: Why should you apply?
– Opportunity to work with a team that has a great work environment.
– Great opportunity to support a company that has great experience in their field.
– Join a successful company with growth opportunities.
DEADLINE TO APPLY: You must apply by Thursday, February 10th, at 11:30 PM PT. Our team will set up interviews for the selected candidates for Monday, February 14th, 2021.
Tasks required for the job
1. Answer Inbound calls of interested (Warm) potential clients and existing clients
– The client’s company is doing various types of advertising campaigns. Including in the Radio (In Spanish), as well as in various other websites, and also Google ADs campaigns.
– There are around 40 inbound calls/day which the VA would need to answer.
– Company uses the VoIP RingCentral software as a phone system
– Each conversation with a new potential client may take around 15-20 minutes, including learning about their needs and taking notes.
– If the call is with an Existing client, the call will just be 1-2 minutes, as the VA will just need to connect the client and forward it to the right paralegal/attorney that is ALREADY taking care of the client
– The goal of the inbound calls is for the VA to tell potential clients more about the lawyer’s services, so they can decide whether to hire the firm or not
2. Outbound phone calls for existing leads (Warm calls)
– The VA will make two types of outbound calls A) Call potential leads from a list, and B) Follow-up calls
– Client uses some type of CRM system where all these leads are saved
– For call type A) The VA will be notified via Email when new leads come in from an online campaign, and when they get this new lead by email, the VA will need to make a call. Just like the “inbound call”, but the VA will start and make the call, rather than answer the phone call
– For the call type B) It’s all about following up with the people that didn’t initially answer the calls. Usually, the VA will need to call at least 5 times before giving up.
– The VA may also need to send the client an SMS and email to follow-up, through an internal software
3. Managing claims with insurance companies
– The VA will need to call insurance companies to make a claim
– The client’s company has training resources and complete scripts that the VA needs to use to make such claims
– If the potential client doesn’t have insurance, the law firm will evaluate more details to see if they can help the people or not. The VA would usually put these clients with lawyers/paralegals to learn more before they can decide to take the potential client as a new client or not
– The VA will use the client’s internal system to set up new cases for new clients, so they can gather all the necessary info from each client before they start a claim
– For a client, the main benefit of using a law firm vs just working directly with the insurance agency is to ensure taking care of the case on behalf of the client. They usually try to get the FULL policy limits, which is about a claim to get about $30K.
– The law firm has around 70 cases/month, and currently has about 1,300 active cases, so they’re very experienced.
4. Data Entry Work in Excel
– All the paralegals in the company have an American Express card, so the VA needs to log the specific costs/purchases/charges used by each Paralegal and reconcile them on Excel lists
– The VA will need to reconcile this once a week, and will not take too long
– There are about 100 case expenses per week, and this task is fairly easy as the VA simple needs to “match” an expense that shows on the Card, with data on the Excel sheet
– Company will provide training on how to do this, including a video on how to do it. It’s pretty straightforward
5. General Admin Tasks
– Manage online documents, including editing/labeling documents correctly as needed, and/or changing document names
– Other general administrative tasks and small projects, around data entry
All of our Virtual Latinos VAs must first have these 10 basic qualifications (click to read). Please review this first.
This client is also looking for these requirements:
A) Communication & Language
Excellent written English and Spanish skills. Must be able to draft and send emails and messages to clients.; Excellent verbal English and Spanish skills. Must be able to communicate clearly and effectively.; The VA should have total fluency and not have to think of what to say, words should come out very naturally but no need to have a native accent in addition to advanced writing skills and vocabulary..; Must have a great memory, be able to remember clients and/or follow scripts.; Comfortable with making calls and know how to properly communicate with clients.; Must be ok with speaking on the phone for long periods and be pleasant on the phone.; Great phone personality, be able to be stern and to handle objections, and answer any questions.; Great customer service skills. Must be super friendly and personable on the phone.; Have great “emotional intelligence”, who can understand each customer’s situation.; Super empathetic, energetic, and understand the client’s need.; Ideally looking for someone super friendly, cool, and interesting.
B) Industry Specific: General Law
Willing to represent the company, his/her approach should be friendly and supportive.; Comfortable with talking to clients and listening to their stories.; Empathetic, and zero-judgmental.; Must have “thick skin” and be OK with talking about hard subject matters.
– Schedule: Monday – Friday, 8 am to 5 pm Central (Texas)
– Hours: 40 hours/week