Project Details

$8.00 Per Hour
40 Hours Per Week
12+ Months Duration

 

Full-time Executive VA for Immigration Deportation Defense Office

Dear Virtual Latinos,

We’re looking to hire 1 VAs in the next 7 days through this job that the Virtual Latinos Agency is publishing on behalf of a new client.

Client & Short Job Description:
The client is a lawyer who owns an immigration deportation defense office and is looking for a full-time VA to help her office staff with different tasks, making sure they all make an awesome job and give her customers great service, solving doubts with patience and efficiency.

The client is looking for a people-person VA with a background in HR and managing staff. See more “Required Qualifications” below.

The client is currently using this immigration software:
–  Innovation Law Lab – https://innovationlawlab.org, which is also is a CRM, and case management system.

DEADLINE TO APPLY: You must apply by Monday, March 23 at 11 pm PT. Our team will set up interviews for the selected candidates for March 24, 2020.

 

Tasks required for the job

1. Staff Management/HR
– The VA would manage a team of about 5 full-time people
– Right now the main goal/need is to balance the job between our client (the lawyer) and her staff so that issues get addressed in both directions.
– When new staff gets onboarded, the office manager provides the training to them 1-on-1 at the beginning (3 days), after that is a lot of on-the-job training.
– The VA must ensure the staff is working productively, not over-worked but will have to make sure the staff is NOT lying and full of fake claims
– Staff signs in/out when they work (clock in/out), people get paid per hour, but everyone is full-time
– The VA must help the staff do awesome work, and when the staff has a problem, the VA must be able to help address problems when things come up in the nicest way possible.
– VA should help with fielding time-off requests. Make reasonable decisions about time-off requests.
–  The VA will possibly work with the lawyer to update the Employee Handbook so that policies are fair for everyone.
– Help keep track of problems and awesome things employees have done so that come annual/biannual review time

2. General Immigration Case Management Assistance
– Looking for someone smart and bilingual that’s eager to learn and help people going through a stressful situation.
– The VA, must know how to collect missing info from clients over the email or phone, to get everything they need
– For 100% of the documents, the VA would need to make a call to get all the missing information
– Preparing the PDF forms pre-filled with client’s information. The client will use software to help the VA do these forms
– The Client also has immigration web-based form applications software, so the VA would need to be comfortable using web-based systems. The client will be providing training on how to do this, no prior experience is required.
– Ideally, the immigration system will likely be integrated with Google Docs and G-drive, so previous experience with G-suite/G-drive would be ideal
– Filling out forms online, digitally
– Gathering documents, the clients usually email, fax, or send by email. By gathering we mean to follow-up with clients to make sure we get the document.
– Declarations: Getting testimonies from clients to help them tell their story (immigration court to depend on deportation). Most of this is in Spanish, so all notes can be taken in Spanish.
– The lawyer needs to hear their case/story, and ask lots of questions to truly understand the details of what happened to them.
– The lawyer will create a list of questions, but the VA must write down what the client will say in their stories. The VA must listen, write it down. Once it’s done, the VA must read-back the story, and make sure all the facts and notes of the story are correct.

3. General Admins Tasks
– As things come up, the VA might be asked to do additional general administrative tasks to help with the law firm
-General administrative tasks such as filing documents, setting appointments, data entry, keeping things organized, etc.

 

Ideal Requirements:
-Someone with an HR background/experience, someone who knows how to manage people
– The client isn’t good at managing people, so looking for someone who already knows how to do this
– Someone who likes talking to people. You’ll be on the phone with clients a lot.
– Having a lot of patience, the clients often ask the same questions over and over. They also often have to ask for the same documents and the same information repeatedly. You need to not get frustrated, and be able to act like this is normal.
– Amazing customer service. A super friendly person, someone who like making people feel good while remaining appropriate for the situation. (They do deportation defense, so obviously you’d be compassionate and somber when talking to someone whose family member is in detention and might get deported.)
– Someone who understands their limitations. It’s vital to only tell callers what you’re authorized to tell them, and after that just politely say “Eso es una pregunta para la abogada” and take a message. (This is harder than it sounds!)
– Able to type at a reasonable speed and is comfortable with computers. Tech-savvy, learn how to use the case management system.
– Is meticulous. Names and dates have to be accurately transcribed. Notes from conversations have to be immediately written down.
– Be flexible. Your job duties might change as our needs change. The US immigration system is constantly changing, and that’s out of anyone’s hands.
– Not have an anxiety disorder or PTSD. This is a requirement.

 

BONUS Ideal Requirements:
-Someone who’s familiar with the towns in North Carolina and South Carolina would be great!
– Someone who’s had some experience with the US immigration system would be great, especially if that person has been deported themselves. However, this isn’t required just ideal.

 

Work Details:
– Schedule: Very Flexible – as long as they’re in communication with the client, as deportations happen at any time during the day. The VA must work 8 hours/day, or 40 hours/week total. The client is in the Eastern time zone
– Hours: 40/week ( full-time)
– Pay: $7-9/hr (depending on your experience, determined by Virtual Latinos)
– Note: You need to be available to work full-time immediately, ideally not working for any other company, as you need to be available.
———

Interested in applying for the job? READ THIS CAREFULLY:

Please apply through this Virtual Latinos platform, and include:
1) 1-2 short paragraphs introducing yourself, where you’re from, what you studied, and general work experience, and explaining why you believe you meet the requirements of attitude and skills?

2) Provide us with specific details of your past experience and skills related to each of the 4 tasks categories mentioned above. The format of this section should look like this:

Main Job Tasks Experience:
1. First task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples

2. Second task category name from above goes here
– I have worked with contacting leads/people for X amt of years, at X company. Here’s an example of how I worked, my process, and the results of it:
– Additionally, I’ve also done Y type of works, with Y company.
– Additional details
– Additional examples

3. Thrid task category… etc (as many categories as applicable)
——–
IMPORTANT NOTE: 40-50% of applicants do NOT read the instructions and send very poor proposals. If your proposal is one of those it WILL BE IGNORED.

Watch this video on how to create a GOOD PROPOSAL

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