Dear Virtual Latino,

In this article, you will find information regarding the available payment methods for VAs that are part of the Virtual Latinos agency and important information about the process, term, and payment conditions. Please read all this information calmly.

Sections of this document

• Payment methods
• Updated: Process, requirements, and payment conditions

This article was last updated: Feb 23, 2022.

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Payment Methods

We recently updated Virtual Latinos’ new payment methods, which has detailed information about the different options if you want to read more on this. Here we will share the summary of the options available.

Payments Options

• For most countries, the options are Payoneer, Paypal, and Veem.com (See payment methods link above for detailed info)
• For those interested in using cryptocurrency as payment, which is a very high-risk method, UpHold is available.
• NOTE: Wise.com used to be available as a payment method, but is no longer available since December 20, 2021.

Instructions to configure your payment method with Virtual Latinos
Select your payment method for more details: Payoneer | PayPal | UpHold | Veem.com

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Payoneer

If you choose Payoneer we will send you an invitation to create a Payoneer account, through Billbeez (our accounting system). This would save you the cost of 1% (Send fee) that Payoneer usually charges for us to send you a payment.
Note: If you already have a Payoneer account, this discount will NOT apply

Payoneer takes several days to verify people and therefore it is important to anticipate that everything is ready so that we can pay you for the weeks you have worked for when the next payment to all the VAs is made.

Please follow the next steps:

1. Fill in the payment form: Fill in the payment form you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.
– Important: You DO NOT need to create an account with Payoneer.com in advance. You MUST wait until we send you an invitation.

2. Our team will invite you to create an account with Payoneer
For new accounts, please contact Airelle via Telegram (@Airelle_Arellano) so she can send you an invite through our Payoneer account. Once she sends you the invite, you’ll receive an email directly from Payoneer to setup your account. If you already have a Payoneer account, please contact our payments assistant to payments@virtuallatinos.com and give them the email linked to your Payoneer account

3. Request your Payoneer card (Optional):
-The card is free of charge but it takes between 3 – 6 weeks to arrive via normal post.
– To request your card you need to have a balance of $100 USD on your Payoneer account.
– If you would like the card to arrive with express shipping (faster), Payoneer charges $ 40 USD to send it to you via FedEx / UPS in a few days, when you order the card it will give you the option to pay this fee so that the card arrives faster.
NOTE: If you reside in Venezuela, the ONLY way for you to receive payment via Payoneer is with a debit card, because there isn’t an option for you to transfer the money to a bank in Venezuela.

Each pay period (every 2 weeks) do the following:
4. Fill in the Work Report Form:
Complete the online form along with your PDF invoice, your working hours reports, and your time tracking report.

SUPER IMPORTANT: The first payment in Payoneer will take between 3 – 10 days business days for you to receive them, all further payments will take between 3 – 4 business days.

ALL payments are sent Mondays or Tuesdays and they will arrive between Fridays and the next Monday.

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PayPal

Please follow the next steps:
1. Fill in the payment form:  Fill in the payment form you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.

2. Do you already have a PayPal account?
If you don’t have an account, create one on PayPal.com. If you already have an account, you can use whichever account you prefer.
– NOTE: If creating a new account, be sure to register with your Full Legal Name, as listed in your VA agreement, otherwise your payment may be delayed.

Each pay period (every 2 weeks) do the following:
3. Create a “Bill/Invoice” in PayPal:
– 1) Log in to your PayPal account
– 2) Create a “Bill/Invoice” with similar details to the real invoice you send us. 
– 3) Make sure your “Bill/Invoice” and/or your PayPal account uses and has your Full Legal Name, as listed in your VA agreement, otherwise your payment may be delayed.
– 4) Send a Payment Request from PayPal to the PayPal account/email: “jaime@bloominari.com”

NOTE: DO NOT send anything via email, send the Bill/Invoice directly through PayPal to jaime@bloominari.com

4. Fill in the Work Report Form:
Every pay period, be sure to complete the work report form along with your real invoice in PDF format (Not the one from PayPal), your working hours reports, and your time tracking report.

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UpHold

Please follow the next steps:
1. Fill in the payment form: Fill in the payment form you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.

2. Read and follow all the steps under “Steps to Getting Paid via Uphold” and “Uphold.com Payment Terms & Restrictions” on the payment form
Be sure to read everything slowly and carefully. Uphold is a high-risk payment method, so this is NOT a payment form we recommend for most VAs. The full explanation of how it works to get paid via UpHold is shown on the payment form.

Each pay period (every 2 weeks) do the following:

3. Fill in the Work Report Form:
Every pay period, be sure to complete the work report form along with your real invoice in PDF format, your working hours reports, and your time tracking report.

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Veem.com

1. Fill in the payment form: Fill in the payment form you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.

2. Create and setup your Veem Account

• Create an account with Veem.com
• Choose your payment method
  a) Get paid via your bank account. Learn more: How to set up
  b) Get paid via a Veem Wallet. Learn more: What is a Wallet | How to Activate it.
  – Note: Veem Wallet does not work in Brazil
• Create a PayLink within your account preferences. See image below

Each pay period (every 2 weeks) do the following:

3. Fill in the Work Report Form:  Be sure to complete the work report form along with your real invoice in PDF format, your working hours reports, and your time tracking report.

Image of setting up PayLink

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Payment Process, Requirements, and Conditions

As of May 3rd, 2021, several changes were made in the way Clients and VAs from the Virtual Latinos agency should work together. This includes issues related to working extra hours, when bonuses will get paid, etc. Please read the full document that details these changes: 2021 Mid Year Updates: Changes to billing, additional hours and bonuses, as these changes will affect the way VAs are paid for their work.

Additionally, we have had more VAs that don’t send their invoices correctly to be paid on time, this has caused that during paydays we take longer to process payments to all VAs. To guarantee that all VAs are paid on time, we will have new requirements and conditions.

New Requirements
First, we want to remind you of the following new requirements related to the “2021 Mid Year Updates”:

• Extra Hours:
  • Extra hours and pre-approved extra hours no longer exist.
  • If you do not already have an overtime package authorized (Bank of hours – BOH), you should not include any overtime in your invoices.
  • The total extra hours of the BOH packages will be paid only when you have finished working all the hours of your package, but not before. When you have finished using your BOH hours and you have filled out the “Changes & Approvals” form to deliver the report of your hours worked that complete your BOH, you will receive an email that you can now invoice your BOH.
  • When you include your BOH in your invoice, you will have to invoice the exact hours that you had in your BOH, not more or less. Your BOH hours will be charged at the same hourly rate as your base hours when the BOH was purchased for you, regardless of when you finished completing the BOH hours.
  • Example:
    When the customer bought a 40-hour BOH package, you worked 20 hours/week, at a rate of $ 7/hr. 3 months later, your hours were increased to 35 hours/week, and now you earn $ 6.50 / hr. 2 months later you finished working your BOH overtime, and now you are going to collect it. You have to charge them at $ 7/hr x 40 hours = $ 280.
• Bonuses:
  • You should not include bonuses on your invoices, even if they’re authorized.
  • As of May 3, 2021, the bonuses are paid every 4 weeks (that is, every 2 payment periods, approximately at the end of the month).
  • The official bonus payment dates are defined in the document 2021 Mid Year Updates.
  • Bonuses should be billed separately in an additional line on your invoice when it’s the correct date to charge for your bonus.

Reminders, Requirements, and New Conditions

• Overtime and Partial Hours: It is extremely important that you remember that since there is no longer the ability to work overtime without a BOH package, you should not include extra hours on your invoices (the only exception is if you have special approval from the team). For invoices before May 3, 2021, please review this issue of rounding of hours, but remember that this no longer applies to the use of the BOH package.
  • Rounding up extra hours: Extra hours must always be calculated and rounded up to the nearest quarter of an hour. See video explanation of rounding up hours
    Note: if you include extra hours rounded up incorrectly in any invoice, the invoice will be considered as not being created correctly and your payment will be delayed
• Invoice format: To receive your payments on time, it is important that all your invoice include the correct information and have the right format. If invoices are submitted with the incorrect format, this will cause your payment to be delayed.
• Common errors in the invoices.
  • The date on the invoice must be the one of the last Sunday of the two weeks that are being paid for, not the date of Friday or Saturday.
  • You should not send an invoice with the invoice number from the previous week, if you duplicate the last invoice to create a new invoice (or copy/paste the information), you need to pay attention and create a unique and consecutive number for each invoice. Example: If your last invoice was number 3, the next one must be number 4
  • You should not send an invoice to the name of the client you work with. Remember that legally who pays you and hired you is Bloominari LLC, the parent company of Virtual Latinos.
  • You should not put the name “Virtual Latinos” in the personal data area of the invoice, the invoice is sent by you, and therefore it must have your full legal name.
  • You must write down the correct weeks that you’re working on, not the ones from the previous pay period. Remember to include the official dates of each week, regardless of the days that you work. The official days of each week are Monday through Sunday, not Monday through Friday.
• Weekly Base Hours
  • You shouldn’t invoice for fewer hours than your weekly “base hours”. You will always get paid for your base hours and the client is being charged for the same hours.
  • If you worked fewer hours than your base hours, please do the following:
    • Are you going to make up the hours? Send the template by email (with a copy to our payments team payments@virtuallatinos.com and to admin@virtuallatinos.com) this is sent to the client to notify them that there are hours that were not worked that you must make up and work at another time. The template that you must use must have been received by email when you were hired.
    • Not going to make up the hours for any reason? Fill out the form so that you are authorized not to work and let us know what you are going to charge less and thus charge the client less and deduct those hours from you.
• Work reports & invoices: Your work reports and your invoices must be sent every two weeks, on time before the deadline that is the Sunday of the second work week before payday on Monday and Tuesday.
  
  • Deadline to send reports and invoices:
    • If for any reason you were not able to upload your invoice before Sunday at 12 pm (San Diego, CA. Pacific time). DON’T SEND IT
      In this case, please send an email to payments@virtuallatinos.com to let us know that you did not send your invoice on time.
  • New: List of VAs with reports/invoices not sent on time or incorrect:
    • As of May 10, 2021, a list will be created of all VAs that DO NOT send their invoices and reports a) on time and/or b) with the correct format.
      You will only be given one opportunity to a) Send your invoice late (Maximum 3 days late) or b) Correct your invoice and without penalty of being paid late, where you will be able to receive your payment during the current payment period.
      The second time you send your invoice and/or reports late, or with the wrong format, you will NOT be paid during the current payment period, but until the next payment period 2 weeks later.
      Any VA that sends their invoices late without warning before Sunday (deadline to send reports and invoices), will be taken as an error and will not be given a single opportunity (Our system marks the time when reports and invoices are sent).
  • New: Invoices sent late
    • If for any reason you are not paid during the payment period, and you will have to wait for the next payment period to receive your payment, you will have to do the following:
    • In the next payment period when you will be paid (assuming you send everything on time and correctly):
      • Edit your existing past (unpaid) invoice and add the new weeks that you are going to include in your invoice. You will have to consolidate everything that is owed to you in ONE single invoice
      • DO NOT send two invoices (1 invoice for every 2 weeks) or fill out the “Work Reports” form twice. Instead, you will have to send a single invoice with one line for each week that you must be paid.
        Example: If you are owed 4 weeks of work, your invoice must have 4 lines, one for each week worked.

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If you have any questions you can contact our payments staff via Telegram (@Airelle_Arellano)

Thank You