Payment Methods, Processes, Requirements, and Conditions for VAs
In this article, you will find information regarding the available payment methods for VAs that are part of the Virtual Latinos agency and important information about the process, requirements, and payment conditions. Please read all this information calmly.
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This article was last updated: Feb 23, 2022.
Payment Methods and Processes
We recently updated Virtual Latinos’ new payment methods, which has detailed information about the different options if you want to read more on this. Here we will share the summary of the options available.
Payments Options
- For most countries, the options are Payoneer, Paypal, and Veem.com (See payment methods link above for detailed info)
- For those interested in using cryptocurrency as payment, which is a very high-risk method, UpHold is available.
- NOTE: Wise.com used to be available as a payment method, but is no longer available as of December 20, 2021.
Instructions to configure your payment method with Virtual Latinos
Select your payment method for more details: Payoneer | PayPal | UpHold | Veem.com
Payoneer
If you choose Payoneer we will send you an invitation to create a Payoneer account. This would save you the cost of 1% (send fee) that Payoneer usually charges for us to send you a payment.
Payoneer takes several days to verify accounts and therefore it is important to anticipate that everything is ready so that we can pay you for the weeks you have worked for when the next payment to all the VAs is made.
Please follow the next steps:
1. Fill out the payment form that you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.
– Important: You DO NOT need to create an account with Payoneer.com in advance. You MUST wait until we send you an invitation.
2. Our team will invite you to create an account with Payoneer
Once you fill out the payment form, our finance team will send you a Payoneer invitation. Once we send you the invite, you’ll receive an email directly from Payoneer to set up your account. You will also receive a message via Telegram from Michelle with a breakdown of the steps needed to complete your account.
If you already have a Payoneer account, please follow the same steps and our Finance team will validate your account.
3. Request your Payoneer card (Optional):
-The card is free of charge but it takes between 3 – 6 weeks to arrive via normal post.
– To request your card you need to have a balance of $100 USD on your Payoneer account.
– If you would like the card to arrive with express shipping (faster), Payoneer charges $40 USD to send it to you via FedEx / UPS in a few days, when you order the card it will give you the option to pay this fee so that the card arrives faster.
NOTE: If you reside in Venezuela, the ONLY way for you to receive payment via Payoneer is with a debit card, because there isn’t an option for you to transfer the money to a bank in Venezuela.
Each pay period (every 2 weeks) do the following:
4. Review your invoice and approve it in our Virtual Latinos Portal:
Review your invoice from Wednesday to Friday at 12 pm PST on the second week of the pay period, and make any claims if something needs to be updated during this timeframe. After that, once everything looks okay, from Friday noon PST until Sunday at 12 am PST, upload your working hours reports, your time tracking report, and approve your invoice.
SUPER IMPORTANT: The first payment in Payoneer will take between 3 – 10 business days for you to receive the paymet, all further payments will take between 3 – 4 business days.
ALL payments are sent Mondays or Tuesdays and they will arrive between Friday and the next Monday.
PayPal
Please follow the next steps:
1. Fill out the payment form that you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.
2. Do you already have a PayPal account?
If you don’t have an account, create one on PayPal.com. If you already have an account, you can use it as long as it’s under your name.
– NOTE: If creating a new account, be sure to register with your Full Legal Name, as listed in your VA agreement, otherwise your payment may be delayed.
Each pay period (every 2 weeks) do the following:
3. Create a “Bill/Invoice” in PayPal:
– Log in to your PayPal account
– Create a “Bill/Invoice” with similar details to the real invoice you send us.
– Make sure your “Bill/Invoice” and/or your PayPal account uses and has your Full Legal Name, as listed in your VA agreement, otherwise your payment may be delayed.
– Send an invoice from PayPal to the PayPal account/email: “jaime@bloominari.com”
NOTE: DO NOT send anything via email, send the Bill/Invoice directly through PayPal to jaime@bloominari.com
NOTE: Every first payment will be put on hold by PayPal, so you must confirm this is a virtual service. After 72 hours of receiving the notification of the payment being on hold, please contact the Finance Team via Telegram to confirm your payment.
4. Review your invoice and approve it in our Virtual Latinos Portal:
On the second week of the pay period, review your invoice from Wednesday to Friday at 12 pm PST, and make any claims if something needs to be updated during this timeframe. After that, once everything looks okay, from Friday noon PST until Sunday at 12 am PST, upload your working hours reports, your time tracking report, and then approve your invoice. Also, don’t forget to send the additional invoice from PayPal.
UpHold
Please follow the next steps:
1. Fill out the payment form that you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.
2. Read and follow all the steps under “Steps to Getting Paid via Uphold” and “Uphold.com Payment Terms & Restrictions” on the payment form
Be sure to read everything slowly and carefully. Uphold is a high-risk payment method, so this is NOT a payment form we recommend for most VAs. The full explanation of how it works to get paid via UpHold is shown on the payment form.
Each pay period (every 2 weeks) do the following:
3. Review your invoice and approve it in our Virtual Latinos Portal:
Review your invoice from Wednesday to Friday at 12 pm PST on the second week of the pay period, and make any claims if something needs to be updated during this timeframe. After that, once everything looks okay, from Friday noon PST until Sunday at 12 am PST, upload your working hours reports, your time tracking report, and approve your invoice.
Veem.com
Please follow the next steps:
1. Fill in the payment form that you’ll receive by email once you’re hired, to specify what type of payment you will choose so that we have it registered.
2. Create and setup your Veem Account
- Create an account with Veem.com
- Choose your payment method
a) Get paid via your bank account. Learn more: How to set up
b) Get paid via a Veem Wallet. Learn more: What is a Wallet | How to Activate it.
– Note: Veem Wallet does not work in Brazil
Each pay period (every 2 weeks) do the following:
3. Review your invoice and approve it in our Virtual Latinos Portal:
On the second week of the pay period, review your invoice from Wednesday to Friday at 12 pm PST, and make any claims if something needs to be updated during this timeframe. After that, once everything looks okay, from Friday noon PST until Sunday at 12 am PST, upload your working hours reports, your time tracking report, and approve your invoice.
Requirements and Conditions
- Overtime and Partial Hours: It is extremely important that you remember that as you can’t work overtime without a BOH package, you should not include extra hours on your invoices (the only exception is if you have a special approval from the VL team).
- Weekly Base Hours
- If you worked fewer hours than your base hours, please do the following:
- Are you going to make up hours? After discussing it with your client and receiving the confirmation, submit a Changes and Approval request in the VL Portal, by selecting the option “Paid Time Off – Replace Hours”, to notify them that there are hours that were not worked that you must make up and work at another time.
- Not going to make up the hours for any reason? After confirming it with your client, submit a Changes and Approval request in the VL Portal, and select the option “Non-Paid Time Off”, so that you are authorized to not work those hours and to inform us so we can adjust your invoice accordingly.
- If you worked fewer hours than your base hours, please do the following:
- Virtual Latinos Portal (VLP) – reviewing and approving your invoice: Your work and time tracking reports and your invoices must be sent every two weeks, before the deadline (the Sunday of the second work week before payday).
- Timeframes to upload reports and review and approve invoices:
- You’ll have between Wednesday and Friday, at 12:00 pm PST, to review your invoice and make any claims if anything is out of place. Our Finance department will work on it and update your invoice accordingly.
- Between Friday at 12:00 pm and Sunday at 12:00 am PST, you’ll have to submit your reports and approve your invoice so we can process your payment between Monday and Wednesday.
- If for any reason you were not able to upload your invoice before Sunday at 12 pm (San Diego, CA. Pacific time). DON’T SEND IT. In this case, please send an email to payments@virtuallatinos.com to let us know that you did not send your invoice on time.
- New: List of VAs with reports/invoices not sent on time or incorrect:
- As of November 01, 2023, the Finance team will create a list of all VAs that have an error on their invoice and reports. This includes not sending your invoice on time, not reporting changes to your invoice on time, or approving an incorrect invoice.
- You will be given one opportunity to send the corrected invoice or send it late (max 2 days late). You will receive your payment during the current payment period.
- If it is the second time you send your invoice and/or reports late or with the wrong information, you will NOT be paid during payment period, but until the next payment period (2 weeks later).
- New: Invoices sent late
- If for any reason you are not paid during the payment period, and you have to wait until the next payment period to receive your payment you will have to do the following:
- If you approved the last invoice, all you will have to do is approve the current invoice.
- If you didn’t approve the previous invoice, you will have to approve both the past and current invoice.
- If for any reason you are not paid during the payment period, and you have to wait until the next payment period to receive your payment you will have to do the following:
- Timeframes to upload reports and review and approve invoices:
If you have any questions you can contact our payments staff via Telegram (@michelleAlSegov)
Thank You
