Find a Virtual Assistant Archives - Virtual Latinos

18 Tips to Improve Your Communication Skills With Your Clients

Tips & How To's

It is essential to have impressive communication skills with your clients in today’s data-driven business environment. Effective communication is necessary to get to the point because clients are frequently flooded with information and distractions. Virtual assistant services are a great way to ensure that your information is communicated properly and that clients are kept up to date on the details of your business transactions.

What Is the Best Tactic for Effective Communication?

When your goal is to have open and fully understood messages transmitted between your business and your clientele, hiring an affordable virtual assistant can be the key to your success. The professional assistants that Virtual Latinos offers come from countries like Peru, Ecuador, and Colombia, and are experienced in handling many tasks, including client satisfaction.

Consider These Tips To Promote Communication Skills

Whether you’re a company that has hired a virtual assistant to assist with tasks, or you’re a virtual assistant hoping to improve and strengthen relationships with your clients, effective communication and feedback is the key. Consider these tips to encourage open communication.

  1. Tailor knowledge to suit both parties.
    Your staff members who communicate with clients must be adept at customizing information to meet specific needs. Some clients prefer to get their information in simple terms and others prefer technical details. Be sure to know which are which.
  2. Make it personal.
    Most communications in the business world today are carried out digitally, but personal touches like handwritten thank you notes are a handy tool in making clients feel appreciated.
  3. Consider the tone of voice.
    When a virtual assistant speaks on the phone with a client, it is important to be interested, friendly, and involved. This makes it easier to communicate, and encourages positive feedback.
  4. Listen actively.
    Anyone who is communicating with clients needs to stay focused and not let their mind wander. They must be fully involved in the conversation to communicate effectively.
  5. Prepare for questions.
    Your clients are bound to ask questions when a virtual assistant is discussing transactions with them. Virtual assistants should anticipate what the client might ask about and have answers prepared. Also, the VA should have questions prepared beforehand.
  6. Consistency is key.
    The first communication with a client establishes the tone of the relationship and the expectations that each party will have. Keep future communications in line with the original tone so that the client doesn’t feel misled.
  7. Be concise in message and formatting.
    As a VA, it is imperative to always be clear and to the point with clients and avoid lengthy or vague communications. When sending digital messages, formatting needs to be clear and readable, with bold words highlighting key points and easy-to-read lists.
  8. Work with your marketing team.
    Anyone who is communicating with clients should be briefed on the information relevant to your marketing so that their communications are on message.
  9. Understand your clientele.
    It is vital to interview new clients and gain an understanding of their needs and goals so that your company’s communication is always focused on their satisfaction.
  10. Make sure messages are easy to comprehend.
    Try to save your clients’ time by providing any information they may need to understand the topic. Sending links in emails and key points to keep in mind before a meeting are ideal ways to accomplish this. Don’t be afraid to ask questions. It is better to seek clarification to show that you are engaged, and dedicated to completing the tasks to the clients satisfaction.
  11. Always be polite.
    It is vital to make your client feel appreciated. Simple courtesies like saying “please” and “thank you” go a long way in keeping things cordial.
  12. Emphasize your brand.
    Whenever an employee interacts with a client, they must use wordage focused on your company’s mission and style. Consider essential words like “trustworthy,” “cutting-edge,” “industry-leading,” and “reliable.”
  13. Use the right apps.
    It is always important to remember that although we live in a digital world, some clients are more computer savvy than others. Determine which apps will be most beneficial to your relationship.
  14. Be professional, but relatable.
    Communicating in terms that make a client feel comfortable effectively establishes a human connection and forges a good working relationship.
  15. Don’t leave them hanging.
    Following up with clients promptly helps close the loop on communications and lets the client know that you follow through. Report back on the job status so everyone is on the same page.
  16. Ask for feedback.
    Open communication is the key to success in a business relationship. A virtual assistant should ask for feedback, and be open to any improvements or changes the client suggests.
  17. Be Transparent.
    Communicating what to expect will ensure both parties are up to date and on the same page about all expectations. Discuss timelines, tasks, and outcomes ahead of time to avoid surprises or miscommunication.
  18. Track Performance.
    If you set goals and expectations, it is important to stay on top of them. Give feedback to your virtual assistant, and let them know how well they are performing, or what areas could be addressed to improve.

Trust and communication are the keys to a successful working relationship. When you need a virtual assistant agency that can meet all your needs and provide you with a virtual staff member who can communicate effectively, call on Virtual Latinos, (619) 317-1198. Our experienced personal assistants can help your business grow by taking tedious jobs like scheduling off your hands and freeing up time for the staff to focus on their priorities.

Here’s Why You Should Consider Hiring a Virtual Assistant to Grow Your Cleaning Services Company

Hiring

If you run a cleaning business, you have probably noticed that as your business grows, it becomes increasingly difficult to keep up with some of the details and menial tasks involved. You may be overwhelmed by tedious work that you don’t have the time for, work that’s necessary to keep things running smoothly. You have likely realized that you need more help, but hiring local help for these duties can be expensive and impractical. If you haven’t considered it before, it may be time to think about hiring a small business virtual assistant. These experienced professionals are a cost-effective choice that you can hire to perform part-time services to reduce the workload on your full-time staff. This increases your employee productivity, and in turn, improves your bottom line.

How Do You Know if You Need a Virtual Assistant?

When you are trying to decide if you should hire a virtual assistant, it is vital to look at the duties your assistant could take on to make your job easier and give your staff more time to focus on their priorities.

Look at the Duties a Virtual Assistant Can Perform

  • Answering phone calls and providing quality customer service, including special service requests, rescheduling, sales, quote callbacks, and handling complaints
  • Advertising your business on social media
  • Focusing on high-priority tasks
  • Answering customer questions on your website chatbox
    Managing your accounts receivable, invoices, payments, emails, and following up with clients who are behind on payments
  • Managing your payroll
  • Checking with customers on their satisfaction and encouraging them to leave positive reviews, and in the case of poor reviews, working with the client to see how you can improve their experience
  • Sending customer surveys to gain additional feedback
  • Implementing new software programs and assisting with training staff on these systems
  • Assisting with your hiring process by listing open positions, collecting applications, and scheduling interviews
  • Scheduling customers next cleaning appointment
  • Ordering new cleaning supplies
  • Tracking cleaning supplies inventory
  • Scheduling cleaning staff
  • And more!

How Do You Train a Virtual Assistant to Meet Your Needs?

Every business is different, and it is vital to have a plan for preparing your virtual assistant for the tasks you expect them to perform so that they can help your business become more efficient and bring in more revenue.

Training Tips for Your Virtual Assistant

  • The first step in ensuring that your virtual assistant will handle the jobs you expect of them is to list the tasks you want them to perform. Create a task list and prioritize the more important items, so they know which items should be completed first. It may benefit you to choose the daily tasks that take up the most of your time that you could spend on more meaningful endeavors. Be sure to pace your training program so that your assistant doesn’t feel overwhelmed right off the bat.
  • Train your virtual assistant on the specifics of the way you like your phone answered, and prepare them with a list of commonly asked questions and the responses you wish them to provide to clients. It is easier to have this information in a well-organized folder than asking them to memorize responses right away.
  • Be sure that your virtual assistant knows what you expect of them in terms of phone call response time and how quickly you expect them to respond to emails, text messages, and other communications. Be careful not to set unrealistic expectations—your virtual assistant is human, so don’t expect more than you would from any other employee.
  • Take time in the first few weeks of working with your virtual assistant to get to know them and build a trusting employer/employee relationship. Have weekly meetings to check in and see how things are going with them. Monitor them from a distance so that they don’t feel that you are micromanaging, and be understanding if they make a few mistakes at first.

Call on Virtual Latinos to Help You

Once you see the benefits of hiring a virtual assistant for your cleaning business, doing so will help your business to grow. Virtual Latinos is one of the top virtual assistant services that can connect you with college-educated, bilingual virtual assistants from countries like Uruguay, Argentina, and Mexico. Our company has built a reputation for trustworthy, cost-effective virtual assistants that improve customer service, employee productivity, and help businesses grow. Call us today at (619) 317-1198 or visit our website to find out how we can help your cleaning business.

Three Common Problems Between Clients and Virtual Assistants—and How to Solve Them

Tips & How To's

If you’re anticipating joining the growing remote work movement to help your business succeed post-pandemic, the benefits of virtual assistants are numerous. However, as with any business relationship, there are potential pitfalls as well—and it’s essential to be aware of each to avoid issues. To help provide better insight and a clearer path to avoiding problems after you hire virtual assistants, we’ve gone straight to the source.

Virtual Latinos asked our VAs, “What are some of the most common issues between a VA and a client? How can a client go about solving them?” Here are the top three:

Issue #1: Communication

Communication is a common issue for many business relationships of all types, including VA/client relationships. The nature of remote work—with its focus on technology versus in-person contact—can provide additional barriers to communication. “Building a strong communication path since the beginning is a challenge, especially while you work with someone remotely,” says Jennifer Salazar, a Virtual Latinos VA.

To establish excellent communication from day one, Salazar recommends the following:

  • Be clear and concise. You have goals and expectations, and your VA must understand them to meet or exceed them. Do your best to communicate goals clearly from the beginning—and in a way that makes your expectations the primary focus of your communications.
  • Establish a schedule. Salazar suggests asking your VA to briefly summarize his or her activities at the end of the day. Alternatively, you could even schedule daily check-ins and check-outs, so both sides are clear regarding work completed and work outstanding.
  • Perform periodic internal follow-ups. Set a schedule to perform a formal follow-up with your VA—ideally at the one-month, three-month, sixth-month, and one-year milestones. “This will help clients and VAs to see the improvements or challenges they are facing while working together and also find a way to solve them,” says Salazar.

Issue #2: Productivity

Potential productivity issues—the ability to perform consistent, high-quality outsourced work and do so efficiently—are key concerns among professionals new to hiring remote workers. Fortunately (and contrary to popular belief), productivity tends to be even higher for many remote workers than it would be if those same workers were confined within an office setting. Still, that doesn’t mean you should simply assign project after project and then disappear until its due date.

So, how can you ensure your VA is performing as expected and working efficiently when you can’t see them working? Salazar recommends these strategies:

  • Institute a training process. If you want your VA to perform well, you’ll need to train them to do so. Make sure you provide your VA with the necessary resources and information from the beginning and enable them to learn about how your company—and the tasks they’ll undertake—needs to operate.
  • Utilize management tools. A great resource to help your VA manage time, tasks and more is the use of task management and time management tools. “For task management, some good tools are Trello, Asana, Teamwork, and Infinity; for time tracking, try Clockify, Toggl, Hubstaff, and Time Doctor,” says Salazar.
  • Hold short meetings. Often, productivity and excellent communications go hand in hand. Hold brief daily check-ins or weekly meetings to discuss which projects are finished, which are underway, and which may take more time and resources to complete.

Issue #3: Time Difference

The final barrier between a strong, productive relationship between client and VA are the issues a significant time difference between a client and a VA can cause. “Working with a virtual assistant from the other side of the globe can be pretty challenging, and that challenge typically comes in adjusting one’s body clock to a different time zone,” says Salazar. She notes that when there is a large time zone gap, VAs often need to train their bodies to work overnight or late-night hours, which can lead to a loss in productivity no matter how excellent the VA’s work ethic.

The solution is simple, according to Salazar—“Hire a VA who is closer to your time zone. Both of your schedules can be more synchronized, and your communication level will be more optimal.” For those of us in the Western Hemisphere, that means hiring a virtual assistant in Mexico, Central American countries like Costa Rica and Guatemala, and South American countries like Colombia and Venezuela.

Choose Virtual Latinos to Meet Your VA Needs

Virtual Latinos is one of the top virtual assistant services, dedicated to providing Latin American assistants for your needs. Our focus on Latin America means each of our virtual assistants is fully bilingual in English and Spanish and is located within two time zones of your own to optimize communications and productivity. Contact us today to learn more about how to hire a virtual assistant—and avoid the above VA pitfalls with ease.

10 Ways Virtual Assistants Can Help Property Managers Succeed

Hiring

Working as a property manager requires being capable of addressing a variety of issues at once. While one property faces requests for repairs to structural damage after a storm, another property may need trash removal scheduled, while a third is in need of routine maintenance after being vacated by the previous tenants.

With so many responsibilities to handle, a property manager can become overwhelmed by the more time-consuming, day-to-day tasks, interfering with their ability to do their job effectively. Hiring a virtual assistant can allow you to shift your focus from trivial, routine duties to those most worthy of your time.

How Virtual Latinos Can Help Your Property Management Company

Though working remotely, virtual assistants can handle the same workload as in-person assistants, without the need for office space. However, our virtual assistants go a step further. As one of the top virtual assistant companies, we take care to pre-screen all our applicants to ensure they are qualified for the position. Only 7-8% of our applicants make it into our Virtual Latinos community, and only 2-3% become agency certified. Those selected are educated professionals, tested, and ready to help you get a leg up in the business.

We are prepared to help you find a virtual assistant perfectly suited for your needs. However, you might be wondering how adding an assistant to the team can actively help you improve your business.

What Can A Virtual Assistant Do For A Property Manager?

Our assistants are skilled and flexible and can be placed in a variety of positions to help streamline your operation. Here are just a few of the things one of our assistants could do for you:

1. Handle phone calls
Spend less time answering phone calls. Our assistants live in countries like Nicaragua or Mexico, with very minimal time difference from the US and can handle minor questions, prioritize important requests, and schedule callbacks when necessary.

2. Book property viewings
Keep your properties visible by allowing assistants to handle booking, ensuring you get as much exposure to potential tenants as possible.

3. Maintain a social media presence
Nowadays, prospective renters often turn to social media to find properties in their area, and they are far more likely to engage with an active site than one that is seldom updated. Assistants can keep your social media sites updated with fresh content.

4. Increase points of interaction
Employing a dedicated virtual assistant allows you to expand the ways in which someone can contact your company, such as through a live chat on your site or direct messages on social media pages.

5. Offer bilingual services
In an increasingly multicultural world, it is crucial to be able to effectively communicate in multiple languages. Our assistants are fully fluent in English and Spanish, and they can help clients navigate the intricacies of contract language in a renter’s agreement.

6. Schedule routine maintenance
Though some maintenance operations may require more involvement, routine repairs can easily be handled by an assistant.

7. Handle bookkeeping
Assistants can provide basic accounting services to ensure your staff is taken care of.

8. Process bills and invoices
Get organized by allowing an assistant to keep track of the various contractor and maintenance worker invoices, and stay ahead of your payments.

9. Gather information
Given the nature of their work, virtual assistants can note trends in the types of questions and feedback received. This can, in turn, help you optimize your website or make changes to the information your company provides online.

10. Keep track of renters’ status
In addition to recording responses online, virtual assistants can also maintain a record of the various renters’ statuses, ensuring all rent and fees are paid on time, then sending out late payment notices when necessary.

Other Advantages Of Working With Virtual Latinos

Not only are our services top quality, but they are also extremely affordable. Because of the differences in the cost of living in various countries, a young professional living in Ecuador can earn a stable income at a much more affordable rate for US employers. In fact, our virtual assistant services are 40-75% less costly than those who do the same job in the US, and 30-50% less costly than US freelance marketers or in-house employees. The money saved can then be invested into rising property values.

Looking to save money and improve the quality of your services? We’d be more than happy to help you hire a virtual assistant today and give yourself the time you need to focus on what really matters.

Attorneys: Are You Outsourcing These 10 Tasks?

Tips & How To's

Something you may not learn in law school is that attorneys face a great deal of tedious clerical work in their day-to-day office duties. Many young lawyers who are just getting started are shocked and a bit overwhelmed with the administrative duties that take up the precious time they need to meet with clients, complete their legal research, and provide quality service to those who are counting on them. If this sounds like you, let us tell you how to hire a virtual assistant.

Lawyers Face Many Time-Consuming Tasks

Attorneys do much more than meet with clients, interpret laws and regulations, and appear in the courtroom. Most people don’t consider the day-to-day tasks that come with running a reputable law practice, many of which are important but don’t necessarily need to be completed by an attorney. A respectable legal practice should manage social media, tend to customer service needs, and handle the clerical work of the office. If you have your own practice, you may not be able to afford an in-house receptionist or an assistant, especially when you’re first starting out.

Virtual Assistants Can Help Attorneys

Top virtual assistant services, such as Virtual Latinos, can connect you with an assistant who can perform the administrative office support you need online. You can customize the tasks your assistant completes based on your needs, even if those needs change week to week. Your virtual assistant can help your law office run more efficiently and save you the cost of paying salary to an in-house receptionist or aide.

Outsourcing these time-consuming tasks to a virtual assistant allows you the time to focus on the truly important element of your practice: your clients.

What Duties Can Virtual Assistants Perform for Attorneys?

If the idea of hiring a virtual assistant sounds appealing to you, consider these 10 various responsibilities they can complete for you:

  1. Conduct Legal Research. Not all legal research requires the expertise of a seasoned attorney. There are many instances where a virtual assistant can easily find the facts you need, so you can focus on something that requires your expertise.
  2. Answer Phones. The last thing an attorney needs distracting them from client work is answering office phones and prioritizing messages. A virtual assistant that resides in your same time zone can handle this task with the utmost professionalism and care.
  3. Book Appointments. Scheduling and confirming appointments is essential to keeping your practice busy and successful. A virtual assistant can take this responsibility off your hands, helping you keep your schedule full while avoiding double booking.
  4. Send Emails. Your firm probably needs to send reminders and other communications via email to many people involved in any case. A personal assistant can do this for you and free up valuable time in your day.
  5. Provide Transcription. Transcription services are one of the most tedious tasks attorneys must do. Find a virtual assistant with experience in transcription, and you can get back to focusing on your clients.
  6. Manage Your Schedule. Appointments with clients, witnesses, law enforcement, experts, judges, and various others fill the days of most attorneys. No one wants to miss a meeting and appear unprofessional. A virtual assistant can organize your calendar and help you manage your time efficiently.
  7. Manage Emails. In addition to sending important emails, you need help responding to a multitude of incoming communications. A responsible and capable virtual assistant will provide the assistance you need with email management, so no email goes unnoticed or lacks an appropriate response.
  8. Provide Bookkeeping. Accounting services are essential to any successful business, and a law firm is no different. Virtual assistants can provide an array of bookkeeping services that take the unnecessary weight off your shoulders.
  9. Complete Website Maintenance. Trust plays an important role in any relationship between an attorney and their client. Oftentimes, a law firm’s website is the first opportunity to make a positive impression. Blog posting and general website maintenance helps to build trust with clients. A virtual assistant with English writing expertise, top-notch grammar, and tech skills will keep your website looking fresh and updated.
  10. Manage Social Media. No successful business today will reach their full potential without the wonder of social media. Reaching the greatest audience in any target demographic is a goal that marketing virtual assistants can easily help you to attain.

Hire an Assistant from Virtual Latinos

Virtual Latinos provides virtual assistant services to suit the many varied needs of any law office. Whether you have a small office of your own or work for a large firm, taking the menial administrative tasks out of your daily schedule will allow you more time to focus on your clients and win your cases.

Reach out to us today to find out how to hire a virtual assistant for a law firm.

16 Steps To Find And Hire The Virtual Assistant You’re Looking For

Tips & How To's

Need help with your business or professional work?

There’s a big chance that you’re in need of a lot of help. Do most days feel like you don’t have enough hours in a day? Can’t get enough done from your ever-growing list of to-dos and tasks? Wish you had someone who could give you a hand and help you with some of those tasks so you can spend more time on growing your business (not managing it)?

Need help with your business or professional work?

Virtual Latinos helps to connect business owners, professionals, and entrepreneurs with college graduates and experts from Latin America who’re looking to work as virtual assistant. Our community of assistants works in the same time zones as the United States and Canada, offer affordable rates and high-quality professional work. Are you open to seeing how a Latino can help your business grow?

If that sounds like you, you’ll probably love having a virtual assistant by your side to help you with everything you don’t have time for – or don’t love to do. I’m sure you’ve thought of hiring someone but were afraid that either a) your assistant would not do the work as good as you do it, and/or b) you wouldn’t be able to afford it. Sounds about right?

Luckily for you, today we live in a world with the ability to hire anyone from around the world. Whether that’s your neighbor from across the street, someone across town, the next state, your neighboring country, or across the world in Asia or Latin America. Thanks to today’s communication technologies, faster Internet, and an unending list of web-based apps – hiring and working with someone remotely or virtually is now not only possible but very normal for many people.

Want to be part of this new global economy of human resources? Then it’s your turn to hire and work with a virtual assistant.

Virtual Latinos helps to connect business owners, professionals, and entrepreneurs with college graduates and experts from Latin America who’re looking to work as virtual assistants. Our team’s goal is to help connect North American companies with local Latin talent from around our American continent. Our community of assistants works in the same time zones as the United States and Canada, offer affordable rates and high-quality professional work. Are you open to seeing how a Latino can help your business grow?

How virtual assistant help you grow your business.

There’s an endless number of tasks and to do’s that an assistant can help you with to grow your business, but I won’t focus on covering them all here. Just to give some context, here are a few areas where a virtual assistant or remote worker can help you:

  • Administrative tasks, and appointment setting
  • Project management
  • Marketing support (Social media management, SEO, Facebook Ads, Google Ads, Instagram management, content development, lead generation, etc)
  • Graphic design and branding
  • Website support and maintenance
  • Technical support
  • Product research and analysis
  • CRM management, data migration
  • Accounting and bookkeeping
  • Inbound and outbound sales support
  • E-commerce support
  • Email and chat support
  • Human resources, recruitment, and hiring
  • Personal tasks

15 Steps to find and hire the virtual assistant you’re looking for

After working with virtual assistants for many years, we’ve put together this guide to help you through the hiring process of finding, choosing and hiring your idea virtual assistant.

1. Make a list of all the tasks you’re in charge of at work

You’re probably very busy, and have lots of things to do every day, right? The first step in freeing yourself from having to do everything on your own is making a list of all the tasks you do on a weekly or ongoing basis.

writing down tasks, let your mind run free and write down as many tasks as you can think of. Once you have a list of at least 25-30 tasks, you’ll be ready to start organizing your tasks into categories. Think of 5-10 different types of tasks that you do, and write each of them under a list of categories. These could be things such as “Client management”, “Replying to leads”, “Project management”, “Team management”, etc.

Create a new Google Sheet or Excel document, name column A “Task Name”, and type each task you wrote down into a new row. Then, name column B “Task Category”, and for each row of tasks, assign a category on column B. If a task belongs to more than one category, choose the category that it’s most closely related to. In column C, give the column the name “Time (In Minutes)”, so that you can write down the approximate time you spend on that task on a weekly basis. Then, go ahead and assign a number of minutes for each task on your spreadsheet.

2. Categorize the tasks into 3 groups: High, Medium and Low Priority

Now that you’ve categorized all tasks, it’s time to rank them by how important those tasks are to you and the overall effectiveness of your business. To do that, go to column D on your spreadsheet and name it “Priority”. I recommend that you use the labels “Low”, “Medium”, and “High” to rank your tasks’ priority.

Go through each row again, and type in Low, Medium or High depending on how important the completion of each task is in order to achieve your overall business goals or the goals for the role that you have in your organization. How you rank each task is totally up to you, simply keep in mind how much closer each task lets you get closer to your goals – that’s all that matters

Some of the tasks that you’ve marked as “high” might have the potential to be outsourced to other people, but others might not. That’s for you to decide later on. There might be important “High” priority tasks that maybe only you know how to do, but there may be others that are also “High”, but you may be able to teach someone else how to do them – so you can assign the task to someone else and get more of your time back.

3. Define a list of the top 10 tasks you spend the most time doing

Now, go through your spreadsheet and find the top 10 tasks that you spend the most time working on every week. To do that, you can “sort” column B (Time) from high to low, to show you the top 10 tasks you invest the most time in.

This top 10 list will give you a very clear view of which tasks you’re spending the most time working on. Some of these tasks may be marked as “high”, some as “medium” and some as “low”. In some cases, some tasks that take a lot of time to do may be marked as “low”, yet they’re very time-consuming things you spend time on, while other tasks that are “high” don’t take as long.

Virtual Assistant

As a general rule, anything that is in your top 10 list of time-consuming tasks that are marked as “Low” or “Medium”, are things that you should probably re-assign to someone else, by outsourcing the work to a virtual assistant or remote worker.

4. Create a list of tasks you can outsource to your virtual assistant

Keep the list sorted by “Time”, showing you the tasks that take the most amount of time towards the top. Now, name column E on your spreadsheet as “Person responsible”. On this column, you’ll need to decide whether you’re the best person to work on the task, or whether you should re-assign the task to someone else. There is no formula for the best way to do this, and only you can decide what tasks you absolutely must continue to work on – and are a good use of your time – and which ones are not.

Go through the list of tasks again, row by row, and on column E type in either a) your name, b) the name of one of your existing team members or colleagues, or c) “Outsource”. This should be a fairly easy task, and shouldn’t take you long to complete. All task that bear your name, you’ll continue to do, all task assigned to either other team member or labeled “Outsource” will be tasks that you’re willing to give up and let others do.

Keep in mind that you’ll have to probably spend some time training someone – either in person, video-chat or through some type of recorded media, on how each of the re-assigned tasks should be performed and completed.

Letting go is very hard, especially after years of doing things your way and on your schedule. Yet letting go is a very good thing to do, as it will liberate you from doing things that don’t help you grow your business – as they may be a low priority, or very time-consuming.  Learning to delegate tasks is for sure NOT easy, and I’ve struggled with it for many years. There’s a reason there’s a saying that “If you want to do something right, do it yourself”. Although that is true in many cases, “doing it right” is not always the best way to do things – sometimes “Just doing it”, but not perfect is better. Yes, it won’t be perfect, but you can always coach someone on how to improve things – as long as they’re willing to take feedback and actually be willing to improve their work.

Once you’ve completed labeling column E for “Person responsible”, you’ll have a pretty complete list of task that you can probably re-assign or outsource to someone else.  You’ll be surprised at how helpful going through this exercise is, and how much insights you’ll get about your work habits.

Next step, let’s define what type of remote worker or virtual assistant you’ll need.

5. Write a list of the must-have skills and ideal qualifications you’d like from an assistant

Now that you’ve completed making a list of tasks and to do’s you’d like someone else to help you with, it’s time to define what type of skills that person should ideally have.

Go through the list of tasks you’ve decided to re-assign to someone else, and for each of them, write down one or more skills that are needed to successfully complete the task. Create a new Word or Google Docs document called “My Assistant’s ideal skills and qualifications”, and type in the list of skills there.

Once you’ve finished listing all the skills required, make a new list called “qualifications”, and start writing down a list of things that you’d like your assistant to have. These can include things such as education, certifications, training, job experience, and other types of qualifications.

By completing this document, you’re halfway through creating the new job description for your assistant

6. Create a job description: Combine a list of skills, qualifications, and tasks to be performed

By now, you should have completed making a list of the ideal skills and qualifications you’d like your future assistant to have. Well done! Now it’s time to create a complete job description.

A job description is usually composed of the following items:

  • Job description, a short introduction to the job opportunity.
  • Jom summary, including more details about the candidate or virtual assistant being sought. This section usually also includes the minimum skills required, ideal qualifications and other details
  • Tasks & job duties: details of the responsibilities of the job.
  • Job details, including things such as work hours required, compensation or salary, location, team and culture, training, office space, etc.
  • Company introduction, a short description of the company or individual looking to hire.

If you’ve never yet hired someone else, I recommend you to spend some time browsing job portals to see how other companies have built their job descriptions. Look for positions such as “marketing manager”, or “sales assistant”, or whatever type of person you’re looking for. There’s no need to include the terms “Virtual” or “remote”, as the job descriptions are usually the same whether a job is local, or remote (virtual).

Once you’ve browsed through several existing job descriptions it will be easier to write your own complete job description. You probably shouldn’t just copy someone else’s existing job description, but it’s totally fine to take a few ideas and turn them into your own.

7. Build a job application online form

Once you’ve completed writing your job description, don’t forget to add the words “Virtual” or “Remote” to the title of your job position. This will ensure you’ll attract people who are interested in working as remote or virtual workers. As an example, a job with the name “Digital Marketing Assistant” should be changed to “Digital Marketing Virtual Assistant”.

Be sure to review your job description a couple of times before publishing it anywhere online. Once you’re happy with the job description, you’ll be ready to publish and promote it all over the web. But first, I recommend that you create an online job application form, so that interested applicants can go to fill out a job application to formally apply. There are many ways to build an online job form, and there’s no magic formula on the best way to create it. Yet, I’d like to share with you some tips from my personal experience.

  • An online form, if built right, will help you to easily filter out candidates that aren’t your ideal fit, as well as those who aren’t truly interested in working with you.
  • Build a multi-page form, so you don’t have all of the questions in a single page or form. This will help “hide” how long the job application form is – and will likely get only serious candidates to complete it.
  • On the first page of the online job form, only ask for simple information. This may include full name, email, phone number, current employment status, available start date, their portfolio, their LinkedIn profile URL, and an area to upload their CV.
  • Use an advanced form builder, who can help you “show” certain fields only when certain answers to other questions are chosen. This will help you keep the form visually shorter, while still having the flexibility to ask many questions.
  • Ask open-ended questions where candidates can type long format responses. These multi-line fields give candidates the ability to answer whatever they want, which gives them the freedom to be creative, show their writing skills, organization skills, as well as how detailed they are. Those who don’t have much to say keep answers short, those with more experience usually have more to say.
  • Ask one or two “trick” questions, or make them complete a short task to prove they’re able to “go the extra mile”, know how to follow instructions, and can actually get a task done. The task doesn’t have to be hard or complicated, as the only goal is to show if they pay attention to detail and if they’re willing to do the extra work in order to complete your job application.
  • Ask questions about their personal life, interests, how they spend their free time, and their short-and long-term goals. The more you know about what inspires people to work, the easier it will be to see if that person aligns with your goals and your company’s goals.
  • Be sure to make important questions “required fields”, so people can’t skip them.

Want to see a sample form? Visit our company’s Job application form

8. Promote the job opportunity and find virtual assistants or workers online

If you’ve completed all the previous steps, you should now have all the ingredients you need to successfully hire the best virtual assistant or worker to help you grow your business faster

As a short recap, you should  now have the following items ready:

  1. List of tasks you’d like to outsource to a virtual assistant or remote worker
  2. A complete job description for each person you’re looking to hire
  3. A job application online form

You’re now ready to start hiring!

It’s time to get the word out there, and to look for candidates that match your job description, and who qualify to help you complete the tasks that you need help with.

Follow these steps to start publishing and promoting your new job opportunity:

  1. Find web portals and directories that specialize on hiring virtual assistants or workers. – You can find portals to search for people worldwide, or by specific regions such as in the US, the Philippines, India or Latin AAmerica.- If you prefer someone that’s more affordable than in the US, has the skills you need, and lives within 1-3 time zones from you, check out Virtual Latinos. – Select the top 2-3 portals that you’re interested in hiring from, and compare them. Then select the portal that best meets your needs, and create an account with them (Some offer a free account, but may require payment if you’re interested in actually contacting the virtual assistants listed).
  2. Login to your new account, and go the “Jobs” section and create a new job or project.
  3. Copy the information from your job description into the online portal and publish when ready.
  4. Once published, either a) the virtual assistants or workers will find your job and will apply to it, or b) you can browse the directory, choose people you find interesting and invite them to apply to your job.

9. Carefully review all job applications, select the top 20-30% of them

Before you start reviewing any applications, I suggest that you allow 1 or 2 weeks to pass since the date you published your job. This will give everyone interested the opportunity to find your published job, and/or enough time to reply to any personal messages that you’ve sent them through the online directory or hiring portal.

Although this is totally up to you, I think it’s best to spend one or two days reviewing all the applications at once, rather than as they come in. This way, you can focus half a day or a few hours to this task – as opposed to interrupting your regular work every day.

Here are a few tips on how to review job applications:

  • First, initially ignore anyone who didn’t apply through the job application form – those include anyone who may have sent you a personal email, or completed your website’s contact form. These people didn’t follow directions. *NOTE: Go back to all of these applicants at the end, and use your judgment wisely, as some may have tried to “go out of their way” to show you how interested they have in your job opportunity.
  • To better focus on this task, put aside a half a day or full day to review everyone’s applications.
  • Read everyone’s application in full, don’t skim or skip sections. Everyone who invested their time to complete the full application is a serious candidate, so you owe it to them – and you – to read each person’s application. * NOTE: If within the first few answers you do see that there are too many spelling errors, missing capitalizations, or answers that are too short the candidate might not be qualified. At this point, you might want to scan the application and decide whether to put it in your “unqualified” pile.
  • If you’re reading the applications in your E-mail client, you can create labels or tags to easily sort your applicants are “unqualified”, “qualified”, and/or “top applicant”, etc. You can then easily go back to revisit all of the qualified applicants and choose the most interesting ones.
  • Who you select as your best or top applicants is totally up to you, your hiring experience, and your “gut” feeling as you review everyone’s application.
  • Select the top 20-30% of them, and mark them or tag them as “Request interview” in your E-mail client or CRM (contacts relationships management) system .

10. Interview all of your top applicants through a live web meeting

It’s now time to meet your selected applicants in person – or more specifically virtually, but face-to-face. The best way to really get to know someone is by talking to them, and not really by just reading their job application or CV. That’s only the first step to get them through the door to get to talk to you, but ultimately you’ll find out from talking with them face-to-face whether or not they’re the right person for the job, as well as to be the one working with very closely as your personal assistant, marketing assistant, or executive assistant – or the person you’ll train to simply take over your time-consuming, low-priority yet still important tasks.

To interview your top applicants, follow these simple steps:

  1. Draft a short email template congratulating the candidate on advancing through the hiring process, and mention that you’d like to schedule a live web (online) video meeting. Be sure to explicitly mention whether you’d like to meet on Skype, Zoom, Google Hangouts and whether it can be done on a mobile phone or a desktop computer. Otherwise, you might be surprised how many people will easily choose their mobile phone for a video interview – which I don’t personally suggest at all.
  2. Send an individual E-mail to each applicant that you’ve selected for requesting a live interview. Be sure to send it from your personal email, and not an E-mail marketing software. This will ensure they’ll get it in their inbox, and not their spam or promotions tab.
  3. To help you and the candidate select a time that’s convenient for both of you, I suggest you use a scheduling app such as Calendly , or AgileCRM’s scheduling tool . These scheduling apps sync with your online calendar and give you the flexibility to choose specific days and times of the weeks when you’re willing to have people book appointments with you.
  4. Once someone books an appointment with you, manually send an e-mail confirmation (even though the scheduling app sends one too). This ensures that you both know that the interview will take place on the chosen day and time.
  5. Before you start any interview, ensure your computer, microphone, camera, and speakers are all working. Otherwise, you’ll look unprepared when interviewing applicants – and that won’t make you look like a true professional. Remember that applicants are also judging you and your company, as ultimately they also get to choose who they want to work with.

Learn more about how to conduct an effective job interview at Harvard’s website

11. Select the top applicants for a second interview

Once you’ve interviewed everyone on your list of initial candidates, pick the top 3 to 5 applicants for a second interview. In this second interview, you should plan on spending around 45 to 60 minutes per candidate. The goal of this additional interview is to help you get to know the candidates even better so that you can more easily decide which candidate you’ll choose to work with.

During the second interview, ask role-specific and behavioral questions to find out how candidates have reacted to past situations. For example, you could ask “Tell me about a time when you were assigned to multiple projects with the same deadline. What did you do?” – this helps you find out how a candidate is likely to act in a much more specific situation. Then, to better understand if the person is the right fit to work with you or your team, ask “How would you describe your best relationships at work? How would you describe the worst?”, the answer to this should include the type of communication methods the person prefers, the order in which they respond, how they handle interpersonal relationships and much more. Additionally, here are a few other tips I can suggest. Use as needed on a case-by-case basis

  • Provide specific, even real challenges you or your clients are faced with, and ask the candidate how they would approach it.
  • Ask candidates for specific actions they would take within the first few weeks of being hired and their reasoning behind it.
  • If relevant, ask if the candidate would be willing to complete a short project in order to showcase his/her skills. Even if you don’t end up asking them to really do anything, they’ll at least show you their willingness to prove that they’re the right candidate for the job.

12. Define a small 1-2 week project that you can assign to the top two candidates

The best way to find out if your assistant will be the right person for the job is to spend some time working with him/her on a project. For this reason, I recommend that you come up with a small project or job that you can assign to your top two (2) candidates to work on. Then, after they complete the project or job, you can evaluate their work, communication skills, attention to detail, creative thinking, deliverables, or whatever else you think you’d like to review.

When it comes to figuring out how small the project should be, I recommend that you define a project that can be completed within 1 or 2 weeks of work or within 10-20 hours of work. There’s no rule set in stone, so it’s totally up to you what you come up with.

13. Allow top candidates to perform the assigned projects

Once you’ve assigned the project to your top two candidates, wait for them to complete the project. Yet, before they start to work on anything, it’s important that you provide them with some direction, guidelines, and make it very clear how they can get in touch with you if they have any questions. Remember that hiring a virtual assistant is just like hiring any other employee or freelance contractor – they’re human, and they’ll need guidance. The more time you invest in clearly defining the project goal, your expectations, and explaining what you expect to receive from them, the better the output of their work will be.

Once they complete the small project, be sure to immediately pay them for their work. Keep in mind that candidates looking to work for you as virtual assistants are also evaluating you and how you’ll treat them if they decide to work for you. Always keep in mind that working with a virtual worker is a 2-way relationship, and it’s important for the assistant to know that you’ll pay them as promised, and on time.

14. Pay your virtual assistants for their initial work

Once they complete the small project, be sure to immediately pay them for their work. Keep in mind that candidates looking to work for you as virtual assistants are also evaluating you and how you’ll treat them if they decide to work for you. Always keep in mind that working with a virtual worker is a 2-way relationship, and it’s important for the assistant to know that you’ll pay them as promised, and on time.

15. Evaluate their work performance, organization, and communication

Once you’ve paid them, spend a couple of days evaluating their work and request follow-up calls or video interviews to discuss their work, etc. Whether or not you decide to hire both top candidates or not, I think that it’s important that you spend some time writing down both all your feedback, including areas where there is room for improvement. Use a Word document, Google doc, or E-mail and provide feedback to each candidate in writing. You can also follow up with a call to discuss, but writing your feedback down is super important for them, as well as for you and to keep for your records.

Keep in mind that this was a small project, and the work results may not be 100% perfect or exactly as you imagined them. That’s ok. The goal of the small project or job is to help you see how the assistant works, how they organize themselves, how they communicate with you, if they’re self-starters or not, if they are able to do research and work on their own without having to be supervised or micro-managed, etc.

16. Choose the best virtual assistant and make them part of your team.

This is the last step, you’ve made it! By this point, you probably already have a great idea of which of the top two candidates will be the best fit to work with you and/or your company. Yet, you might also realize that each candidate has different strengths and weaknesses, so it may be also possible to hire both of them (Maybe give half the work to one, and half to the other). The option is obviously totally yours.

 Be open to learning from you assistant, hear their ideas, let them work independently, manage them as you see needed, give them opportunities to show you their talent, and most importantly: Make them feel like they’re a part of your team – better yet, DO make them part of your team – that’s the goal!

When I hired my own assistants for our marketing agency, I ended up hiring more than one person, as I wanted them to fill different roles, and each had a different sets of skills and expertise. Keep in mind that you’ll probably never find the “perfect” assistant, as no one is perfect, and all of us as humans have our imperfections. Be open to learning from you assistant, hear their ideas, let them work independently, manage them as you see needed, give them opportunities to show you their talent, and most importantly: Make them feel like they’re a part of your team – better yet, DO make them part of your team – that’s the goal!

When choosing the virtual assistant that’s right for you and your business, you’ll quickly see the many positive outcomes of their work and how they’ll help you grow your business faster.

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