customer service Archives - Virtual Latinos

Physicians! Increase Your Bookings and Show-up Rates by Hiring a Latino Virtual Assistant

Hiring

Your priority as a physician is helping your patients get well, but you can only help them when they show up for appointments. On top of that, you have payroll and overhead costs to meet to keep your practice running. If you are not staying fully booked, there will be less money coming in to ensure the success of your office. There is a great, cost-effective solution, however, that can help improve your bookings and make sure your patients are there for their appointments. Latino virtual assistants from countries like Argentina, Chile, Uruguay, Bolivia, and Nicaragua are ready to help you succeed. These professionals are college-educated and bilingual, a huge plus in the United States, where nearly 17% of the population is of Latino descent. As you set out to find a virtual assistant, keep these details of how they can help in mind.

How Do Virtual Assistants Bring in More Patients?

There are various ways that Latino virtual assistants can help manage your medical practice and increase productivity effectively. Still, the most important benefit that they can bring to your office is increased bookings and show-up rates. Consider the ways that they can affect your patient schedule.

Satisfying Patients so They Come Back Again

Patient experience. If patients are not happy with their first visit to your office, chances are they will not return the next time they need medical attention. To make the doctor’s office visit more pleasant, virtual assistants can ease patients’ worries about seeing the doctor. Many people are anxious about medical appointments, and long periods in the waiting room only add to their fears and frustrations. Virtual assistants help streamline the scheduling and patient load from outside the office so that your waiting room is not full of people, and all necessary paperwork is taken care of before the appointment. When the clerical work is out of the way, and the schedule is not too busy, patients get more one-on-one time with the doctor and feel more at ease.

Increasing doctor-patient communication. When you only have time for a brief visit with your patients, it is difficult to gain a grasp of their unique circumstances and needs. This often makes patients feel that they are not getting the best care available. A virtual assistant can improve this experience for both doctor and patient by gathering information and documents beforehand, which allows you more time to get to know your patients and their specifics. When patients feel that you truly care about them, they are more likely to return to your office.

What Other Tasks Can Virtual Assistants Do?

When you are looking for the best virtual assistant, keep in mind that there are many ways they can benefit your daily operations. Many physicians find that they save a great deal of money by hiring virtual assistants to perform clerical work because they are typically part-time and offer affordable hourly rates. Look at some of the other tasks that a Latino virtual assistant can perform for your medical practice.

  • Online research
  • Live Interpreting & Translation
  • Data Entry & CRM/EMR management
  • Posting on social media
  • Organizing files and photos
  • Managing email accounts
  • Health Insurance Claims, Billing & Coordination
  • Patient tracking
  • Editing, writing blog posts
  • Creating presentations
  • Organizing spreadsheets

Virtual assistants have a wide range of skills and are often ready to jump in and help in any capacity. These are just a few of the many office tasks that they can handle when you are looking for an extra hand without hiring another in-house staff member. Best of all, virtual assistants are always on task. Since these assistants work remotely, they tend to be very focused while they are on the job. Without the distractions of the office environment, they are adept at getting a great deal of work done in the hours they put in.

Virtual Latinos Can Help

If you are wondering how to find a virtual assistant, Virtual Latinos is here for you. Visit our website or reach out to us at (619) 317-1198. From answering phone calls and scheduling daily tasks to manage data and billing, there are many ways our assistants can help your practice grow. Our virtual assistants are educated and experienced professionals who can increase your office productivity, get more bookings, and ensure that patients show up for their appointments. Call us today to find out what we can do for you.

Hire a Virtual Assistant for Customer Support, Cold Calling, and Follow-Ups

Hiring

Sales is a demanding field, no matter what industry it is in. It’s not uncommon for a high-performing sales team to become so bogged down with administrative tasks and housekeeping issues that they lose time that should have been spent actually selling. Sales teams should consider the value that top virtual assistant services can provide.

The right virtual assistant can lighten the burden of administrative tasks so sales teams can focus on selling their products and services.

What Can a Virtual Assistant Do?

A virtual assistant can provide all the services a sales team would expect from a typical office assistant, but the virtual assistant provides these services remotely. Thanks to the internet and the speed of digital communication, telecommuting is more popular than ever. Companies can retain top talent from a much wider pool of international candidates thanks to remote work. A sales virtual assistant will have the experience necessary to understand a sales team’s needs and address them appropriately.

Many virtual assistant companies in the US offer remote services, but they tend to charge exorbitant prices for these services. Overseas virtual assistant companies may offer more attractive prices, but sales teams that rely on virtual assistants from the Philippines or other overseas nations often contend with time zone conflicts, language barriers, and unfamiliarity with the North American business landscape.

What It Means to Hire Virtual Assistants

A Latin American virtual assistant offers the best of both worlds. Virtual Latinos offers virtual assistant services that rival most American companies in terms of quality and outshine overseas companies in terms of price. To boost your team’s sales performance with a valuable investment, consider some of the ways a virtual assistant can assist your sales team:

  • Your virtual assistant can build expense reports, helping you track your operational expenses without sacrificing time your sales team could spend actually selling.
  • A virtual assistant can handle scheduling, manage your sales team’s calendar, and book required appointments.
  • Virtual assistants can handle your customer relationship management software, allowing your team to easily track relationships with all your clients.
  • A virtual assistant can take care of cold calls and also act as a receptionist for your sales team so no customer call goes unanswered.
  • Virtual assistants are experienced with demanding research, helping a sales team break into new markets more efficiently.

These are only a few examples of the benefits a virtual assistant can provide to a professional sales team. If you decide to find a virtual assistant to shoulder the administrative tasks that keep your salespeople from actually selling, you should have a functional plan for leveraging your new virtual assistant to maximum effect.

Steps for Increasing Sales With a Virtual Assistant

Increasing sales should be a top goal for any sales team. A virtual assistant can be a tremendous asset in this effort, but it’s important to follow the right steps when it comes to increasing sales with a virtual assistant:

1. Determine your needs. Before you hire a virtual assistant, determine what you expect the virtual assistant to handle.

2. Assess your budget. Find out how much your team can afford to spend on a virtual assistant. It’s essential to get a good return on the money you invest.

3. Find the best virtual assistant. Many virtual assistant companies exist all over the world. Each offers different services and different price points. Virtual Latinos offers vetted professionals, English proficient and in the same timezone. Contact us, and we will find the best for your needs.

4. Train your new assistant. Once you hire a virtual assistant, conduct an onboarding process and make sure the assistant knows their role and responsibilities within your sales team.

5. Delegate administrative responsibilities. The primary function of your new virtual assistant should be to assume administrative responsibilities so your salespeople can focus on selling.

6. Treat your new assistant as an employee. You will get the most value out of your virtual assistant if you welcome them as if they are part of your in-house team.

7. Enjoy higher sales. A dedicated virtual assistant takes the pressure off your sales team so they can perform better, lightens the burden of your administrative responsibilities, and can ultimately boost your profitability.

These steps will help you ensure your sales team gets the maximum possible value out of your new virtual assistant.

Why Work With Virtual Latinos?

If your sales team has designs to break into markets in Central and South America like Mexico, El Salvador, or Costa Rica, a virtual assistant with experience working in both North America and Latin America can be a tremendous asset. Virtual Latinos offers cost-effective virtual assistant services to sales teams across the U.S., offering time zone alignment, language fluency, and expert-level sales support services. Contact us today to learn more about how a Virtual Latinos virtual assistant can help you boost your sales performance.

Experienced Virtual Assistants: Our VAs have worked with big US Companies

Many of the Virtual Latinos VAs from Central America have previously worked in big call centers – where they worked for big US companies like AT&T, Verizon, Comcast, and many others. They have received training in cold sales, lead generation, customer service, and many other tasks and know how to work for US companies.

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